Forum Replies Created

Viewing 30 posts - 5,071 through 5,100 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:57

    Hello,

    I don’t think because image size changes if you check it from different devices (for example 1200+ and 1200- device width) and we can’t calculate description height using CSS only taking into account also height of the information above the description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:51

    Hello,

    1), 2) Could you, please, provide us with WP Dashboard and FTP access to your site to check this issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:48

    Hello,

    Thank you. We’ll fix the issue in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:45

    Hello,

    Take my apologies. Our developers stuck with the login and did not fix the issue. Would you be so kind to provide a username and password to avoid the time frame limit of the login?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:41

    Hello,

    1) Add the below code to custom CSS

    .quick-view-popup .quantity-wrapper {
        height: auto;
    }

    2) Use the following custom

    .template-container .posts-nav-btn .post-nav-arrow {
        background: #2a3952;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:34

    Hello,

    We are trying to clarify this situation with Envato support. We did not get any notification from Envato about a security vulnerability in the XStore WordPress Theme and don’t understand why did they send the mentioned email. Once we get any response from the Envato team I’ll notify you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:32

    Hello,

    You are able to use Ajax filtering on the product tag page. But if you plan to update the theme from the 6.3.7 version to 8.0.7 we would recommend doing this on the staging site first to make sure that everything is ok. Update production site only after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:25

    Hello,

    Thank you for the link. We’ll guide users if anybody asks the same.
    Our theme does not manage the product stock, so we don’t have information about this. I suppose you need to contact WooCommerce plugin support about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:21

    Hello,

    Are you talking about white space at the top of the page? Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:15

    Hello,

    I see. Ok. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 11:10

    Hello,

    1) Yes, that’s right. You edit Fi-default header > go to mobile menu > select correct menu > save header in the Multiple headers section and then save global settings. Check the menu after that.

    2) Anyway, glad to hear that now everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 10:57

    Hello,

    Yes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 08:56

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. Also, provide us with server error logs to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 08:36

    Hello,

    You can find all themes included in the Subscription plan here https://www.8theme.com/downloads
    Don’t you have the Blanco theme in the list of available downloads?

    Blanco and WooPress themes are 2 different themes. Don’t install WooPress theme if you want to install Blanco theme. Download and install Blanco theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 08:31

    Hello,

    Glad to hear that you sorted it out. Topic will be closed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 08:30

    Hello,

    Take my apologies for the delay in answering. Yes, both things will be fixed in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 18:06

    Hello,

    Do you mean that our theme clears the plugin files? It’s not possible. Try to reupload the correct archive of the third-party plugin that you use.

    Also, if you use third-party plugin for the Ajax filtering then don’t forget to disable Ajax filtering from our theme in Theme Options > WooCommerce > Shop > Shop filters.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 18:03

    Hello,

    No, you can use that plugin. Just those steps should be done to avoid mentioned problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 18:03

    Hello,

    No, you can use that plugin. Just those steps should be done to avoid mentioned problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 18:01

    Hello,

    Do you use cache plugin? Which one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 18:00

    Hello,

    The errors that you provided are from July. Don’t you have resent errors? Could you, please, contact your hosting provider and ask to check why the ajax request is blocked https://prnt.sc/1tchupj ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:58

    Hello,

    We don’t have element to use these files. You may look for additional plugins that allow you to use them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:54

    Hello,

    What is the time of that error? Clear the error log file and visit the home page. Do you get that error just once visit the home page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:52

    Hello,

    Unfortunately, if the product has a lot of attribute terms then it refresh the variations only after choosing all the terms and displays notification notice only once you chose all the options. It works the same even with the Storefront theme https://prnt.sc/1thanq9 WooCommerce does not remove from the select missing variations and does not add attribute disabled for them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:36

    Hello,

    You are welcome.
    We are not plugin developers, so I don’t have information on what they exactly do. I just assumed that issue could be caused by these plugins because only this user had the issue and the other 2 were ok, but I’m not 100% sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:34

    Hello,

    Did you try to remove all the items > save settings > reload customizer > add new items again with the links you need? Exactly in this order? If it does not help then provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:31

    Hello,

    Translation files moved to correct directories.

    The correct link is https://mercurysports-ks.com/llogaria//facebook/int_callback/
    With a double slash before the facebook.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:26

    Hello,

    WooCommerce error log file (WooCommerce > Status > Logs ) is empty.
    wp-content/debug.log file is empty. So, where do you see the mentioned error?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 17:23

    Hello,

    Seems that this is search form https://prnt.sc/1th7r3l
    You can manage color of the input text from Theme Options > Header builder > Search.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 16:28

    Hello,

    1) I don’t see a newsletter popup on your site anymore. So, have you sorted out how to remove that?
    2) If you want to use third-party plugin to create a mega menu – ok. No problem. Choose the one that suits your needs most of all.

    Regards

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Viewing 30 posts - 5,071 through 5,100 (of 30,391 total)
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