Thank you. What about FTP? And also create error log file in the WP root directory to allow us to monitor when the mentioned errors appear there.
Regards
Olga Barlow
Participant
October 27, 2021 at 14:17
Hello,
Glad to hear that you sorted it out.
Regards
Olga Barlow
Participant
October 27, 2021 at 14:16
Hello,
Maybe it conflicts with the latest theme scripts, not sure. I did not study your custom code and scripts that you use there.
Regards
Olga Barlow
Participant
October 27, 2021 at 14:15
Hello,
Not sure about this. Maybe some kind of object cache. Contact plugin author about this.
Regards
Olga Barlow
Participant
October 27, 2021 at 14:13
Hello,
1) What issue did you face while trying to import demo content using a one-click installation?
2) Could you provide us with WP Dashboard access, please? We’ll check the problem with the demo content installation. Tell me do you want to use Elementor or WPBakery as the main page builder?
3) You can’t import demo content via FTP. It does not work this way. Demo content could be imported only using WP Import tool. Provide us with WP Dashboard access first to check the 1) issue before we provide XML files to you.
Rgards
Regards
Olga Barlow
Participant
October 27, 2021 at 14:09
Hello,
We don’t have option to show the wishlist icon next to the add to cart button. It requires additional customization. You can submit customization request here.
Regards
Olga Barlow
Participant
October 27, 2021 at 14:00
Hello,
Issue was caused by your translation of the admin core value that should not be translated. We have removed that unnecessary string from the string translator and site works. Check now.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:59
Hello,
Issue caused by the code in the Kreditrechner Static block that you use in the custom tab content. You have added third-party scripts and code in the block content. We are not responsible for the third-party code. So, check what you added there and improve that or remove it. Then single product tabs appear and js errors disappear from the console.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:46
Hello,
I’m very sorry if you feel that way but nothing personal. You asked about reply time and I just answered your question and tried to clarify information about pages to make sure that I understand the issue that you are reporting about.
Provide us with FTP access to your site, please. We need to check what code causes the mentioned issue on your site.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:40
Hello,
Take my apologies for the delay in answering.
Check your products now, please.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:36
Hello,
Provide us with WP Dashboard access, please.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:33
Hello,
Could you, please, contact your hosting provider to allow us access to your backend https://prnt.sc/1xhnw9h ?
And provide also FTP access.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:31
Hello,
I see SQL error on your site https://prnt.sc/1xhnnog Contact your hosting provider to fix this error and then reply back.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:29
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue.
Regards
Olga Barlow
Participant
October 27, 2021 at 13:09
Hello,
WP Dashboard access is incorrect https://prnt.sc/1xhle58
Please, provide us with a working login and pass.
Regards
Olga Barlow
Participant
October 27, 2021 at 12:38
Hello,
Fixed. Check now.
Regards
Olga Barlow
Participant
October 27, 2021 at 12:16
Hello,
1) Do you mean that you can’t create new category?
Check now, please.
Also, I see that you use out of date version of the theme. Would you like to update theme to latest version?
Regards
Olga Barlow
Participant
October 27, 2021 at 12:02
Hello,
I checked your site and it’s very slow even in the backend. So, contact your hosting provider to reduce the server response time and improve site loading. After that install cache plugin with CSS and JS minification and test the shop page again.
Regards
Olga Barlow
Participant
October 27, 2021 at 11:28
Hello,
1) Choose to show that image for both: laptop and table https://prnt.sc/1xhadwt because iPad uses also laptop resolution.
2) Set the image in the correct position for both: table and laptop https://prnt.sc/1xhajph and use right and bottom alignment.
Regards
Olga Barlow
Participant
October 27, 2021 at 10:59
Hello,
Take my apologies for the delay in answering.
I tested your site and don’t see any issue with that https://prnt.sc/1xh7cu3
Regards
Olga Barlow
Participant
October 26, 2021 at 17:23
Hello,
I see the mentioned text https://prnt.sc/1xe5z1h
Please, provide us with the screenshot of the issue and link to the product that has this issue for better understanding.
Regards
Olga Barlow
Participant
October 26, 2021 at 17:20
Hello,
You are welcome.
Regards
Olga Barlow
Participant
October 26, 2021 at 17:18
Hello,
The variation gallery option caused the issue. I have disabled that option in theme settings.
Take our apologies, information about reply time you can find once submitting topic or reply https://prnt.sc/1xe3xwa – up to 24 hours Monday – Friday. So, be patient, please, we do our best to help ASAP.
Provide us with a link to the page where you have the issue with the title, please.
Regards
Olga Barlow
Participant
October 26, 2021 at 16:58
Hello,
Filter by attributes displays on the categories where products have the mentioned attribute in the product settings https://prnt.sc/1xe3pc6 If the category does not have products with the attribute then filter does not appear because there is no what to filter.
To change the products order go to Theme Options > WooCommerce > Product Catalog > choose the sorting order.
4) Go to Pages > edit home page using Elementor page builder and click on the banner element.
Regards
Olga Barlow
Participant
October 26, 2021 at 16:50
Hello,
Did you install WooCommerce WPML? Did you translate products? Could you, please, provide us with WP Dashboard access to your site?
