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Topic: Post appearance is strange - by Viperjap

Viperjap

Participant

October 25, 2021 12:00 am

Hi, Home>category:xxx is not displayed correctly, please tell me how to fix it.

https://flying-gift.shop/category/fgs%e3%83%81%e3%83%83%e3%83%97%e3%82%b9/
Site URL: hidden
Theme version: 8.0.8
WooCommerce version: 5.8.1

#306397 copied to clipboard

Rose Tyler

Support staff

October 25, 2021 7:27 am

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#306409 copied to clipboard

Viperjap

Participant

October 26, 2021 8:58 pm

Hi, Thank you for your advice, I have checked every plug in. I have found problem caused Store plugin.

Please repair X store plugin failure.

Here is my admin information ration.

Thank you

Content is visible for topic creator and
support staff only.

#306654 copied to clipboard

Olga Barlow

Support staff

October 27, 2021 1:33 pm

Hello,

Could you, please, contact your hosting provider to allow us access to your backend https://prnt.sc/1xhnw9h ?

And provide also FTP access.

Regards

#306716 copied to clipboard

Viperjap

Participant

October 27, 2021 8:54 pm

Hi, I have just set that you can access my account.

#306768 copied to clipboard

Rose Tyler

Support staff

October 28, 2021 8:31 am

Hello,

Theme options > Blog > Blog layout > Masonry > Off. If this is not what you are looking for, provide FTP access. Contact your hosting provider and ask for FTP host, FTP username, and FTP password.

Regards

#306794 copied to clipboard

Viperjap

Participant

October 30, 2021 10:38 pm

THANK YOU. IT WOEKS.

#307076 copied to clipboard

Rose Tyler

Support staff

October 31, 2021 9:15 am

Hello,

You’re welcome!

Regards

#307088 copied to clipboard

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