Hello,

You can create contact form using Elementor only if you have Elementor Pro plugin https://elementor.com/help/how-to-create-contact-form/
Or you can use any other form plugin that suits your needs: Quform, Contact form 7 or any other. Follow the plugin documentation to find the shortcode of the form after form creation.

Regards

Hello,

Could you, please, provide us with link to your site and WP Dashboard access? We’ll check your site and create an example of the menu for you.

Regards

Hello,

Do you use cache plugin? Could you, please, provide us with WP Dashboard access to your site?

Regards

Hello,

PHP session_path depends on your server settings. Contact your hosting support about this.

Regards

Hello,

FTP works, thanks.
Our theme has such feature as prev/next post navigation that displays post image and post title https://gyazo.com/6238b29b33a27267fd91dbc630b69fb6
(get_next_post() and get_previous_post() which are official WordPress functions https://developer.wordpress.org/reference/functions/get_next_post/ and https://developer.wordpress.org/reference/functions/get_previous_post/ )

We checked the plugin code and found that the Essential grid plugin uses the filter to replace the post thumbnail https://prnt.sc/8X1GZSDKDIaK and it causes the issue because their shortcode and filters are loaded everywhere where we want to get that post as the object. Much better it would be for them to make filters only in cases the shortcode was loaded in the page/post content.

So, contact the plugin author because we can’t change that from the theme side but probably plugin author should take a look at this.

So, don’t apply essential grid instead of the post featured images in the post settings https://prnt.sc/T7Tq3BofvRwW

Or disable prev/next post navigation in theme settings.

Regards

Hello,

Please, try to disable and enable the WooCommerce plugin. After that check, if PHP session_path is writable.

We use etheme_added_to_cart_popup function to add to cart. So, if you have the option to add that to exclusions then try that.

Regards

Hello,

Go to XStore > Sales Booster and enable Request a quote option + enable the Show as button on Single Product https://prnt.sc/p08zZ2XnWAH5

After that add the shortcode of the contact form that you want to show in the request popup or any other content that you want to display there.

Regards

Hello,

I have checked the server error logs and found that SEO plugin generates the fatal error and then memory limit error appears that caused issue with the Elementor plugin loading https://prnt.sc/X5Nx1o-_1Q_c

If you disable the theme you just reduce using of the PHP memory but it does not solve the fatal error that comes from SEO plugin. So, could you, please, ask plugin developers to take a look at that error, and fix that. Also, check the list of plugins that you use. You have 52 active plugins. Please, disable plugins that you don’t really need because every additional plugin uses PHP memory and you have problems with that.

Regards

Hello,

Do you have these errors only on the live site or do you also have the same on the staging site?

Do you see these errors in the error log only or it does appear while you add to cart product? What product did you add? Because you did not answer that question.

Regards

Hello,

Combine JS option was disabled when Defer loading was enabled and it caused the issue https://prnt.sc/wlj85UBgm8Hn
Either enable both or disable Defer loading option.
Check your site now.

Regards

Hello,

Follow the steps to update theme and plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

Hello,

Edit the header template for that page https://prnt.sc/Opa6oQOjFr1h and change the mobile header text color to white https://prnt.sc/YVlS81vaOUr3

Regards

Hello,

Will you be able to provide us with the FTP to your site?

Regards

Hello,

We are very sorry that you fill this way but:
1) If you build the site for your client and use the theme for his site and it’s activated using your purchase code from your permission and it’s in use it means that this license is transferred to your client, please, read the point 4 of the license policy about building sites for the clients https://themeforest.net/licenses/terms/regular
We can’t deactivate the license without informing the site owner because we didn’t see your contract with your client etc. As I can see that site has the tel number and email. Can’t you contact them? Do you want that we contact them with this question?

2) If you want to revoke your license then contact Envato support, please. We do not manage that moment. We just control using of purchase codes on client sites. We can’t revoke the license just from our side. Only Envato support is able to do that.

3)

I have used other theme and in this kind of situation they help me out to revoke the theme license and your team is saying you can’t do.

Have you already faced such a situation many times? How many and with which themes?

Regards

Hello,

1) But did you see that? Or who see that? What product did you add to the cart once get the error?
I don’t see the mentioned error in the staging site error logs. What cache system do you use on your production site?

2) Just set off-canvas type for the mini-cart https://prnt.sc/mx5CcOdf2Sxi

3) We do understand this but we need to find out what causes the issue. We can’t fix the problem if it appears randomly and if we even do not get the error to check that.

Regards