There are a lot of requests at present, that’s why we answer with some delay. Take our apologies, we do our best.
We think you problem with parallax could be related to old Safari version, because we have checked your site with 7.0 and 8.0 and did not face any issues. Could you:
1) Check if this issue present with our theme only or with default theme?
2) Update your Safari to latest version and check?
Regards,
Olga Barlow
Olga Barlow
Participant
December 4, 2014 at 15:16
Hello,
We have fixed your issue. Check, please.
Regards,
Olga Barlow
Olga Barlow
Participant
December 4, 2014 at 15:12
Hello, @mt82,
We have fixed the issue you described. Could you check your site if it works fine?
1) We have checked your site using IE and did not face any issues with adding to cart and cart page.
2) I don’t see that PayPal method is activated. Our theme should not affect payment gateways functionality, it’s default WooCommerce setting. Check, please, if this problem persists with default theme too.
Check your email, we sent the password to your account on https://support.8theme.com/
Use email and password to login. In your account you’ll be able to create new tickets and check the status and replies for the old ones.
I also was studying the problem and saw that there is the same issue on our demo site too. We have started to work to fix this issue and release new update. Please, follow us on ThemeForest.
Regards,
Olga Barlow
Olga Barlow
Participant
December 1, 2014 at 16:52
Hello,
Would you be so kind to provide your ticket ID?
Regards,
Olga Barlow
Olga Barlow
Participant
December 1, 2014 at 15:26
Hello, @Jinhwan Kim,
1) Use special field to display content on single product page (Theme Options > Shop > Product Page Banner). We have created Static block with content you would like to display on Shop page and then just added static block shortcode to display it on shop page.
2) Could you explain more detailed what exactly does not work and for which slider?
Regards,
Olga Barlow
Olga Barlow
Participant
December 1, 2014 at 14:16
Hello,
1) We don’t use image dimensions in css styles.
2) Unfortunately it’s not possible
3) It’s already done. If you check our theme you’ll see that external CSS are included before external JavaScript
4) We have combined everything that could be combined. If you know any additional ways you can use them.
5) This function is not related to our theme, it’s plugin function. Read more function http://tidyrepo.com/bj-lazy-load/
Regards,
Olga Barlow
Olga Barlow
Participant
December 1, 2014 at 10:42
Hello, @dbosnj35,
You are right. We reviewed your comment and made a conclusion that version with 3 type of header is incomplete and we’ll make redesign to implement dark header bg and white navigation color for all pages, not for home page only. If you want we could do it also on your site. Or you selected 2 type of header and it’s ok for you now?
Regards,
Olga Barlow
Olga Barlow
Participant
November 27, 2014 at 15:09
Hello,
Don’t forget to backup all your files before update. Also delete wpbakery and woocommerce folders from wp-content/themes/legenda before update!
As Visual Composer was included in theme as separate plugin you need to install it after update and read new documentation https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer
Regards,
Olga Barlow
Olga Barlow
Participant
November 26, 2014 at 16:36
Hello,
Our theme does not use cookies.
Regards,
Olga Barlow
Olga Barlow
Participant
November 26, 2014 at 15:25
Hello,
We have tested your site and can draw the following conclusion:
– it’s not only iPad & Safari issue, we can see the same on Android devices and even if browser is resized.
– it’s related to Ultimate Addons plugin, because text is displayed out of the circle with default theme too. We think you can try to add custom css styles (to make text smaller on tablets) for this element for responsive layouts or contact with plugin author for more details.
Regards,
Olga Barlow
Olga Barlow
Participant
November 25, 2014 at 16:25
Hello,
Our theme does’t support IE8. To fix your bug with IE9 add the following code in custom.css:
You are using too old version, version 2.4.1 does not have this issue any more.
Regards,
Olga Barlow
Olga Barlow
Participant
November 25, 2014 at 16:01
Hello,
We have sent you files to import these pages.
Regards,
Olga Barlow
Olga Barlow
Participant
November 24, 2014 at 16:17
Hello,
Provide, please, link to page, where we’ll be able to see the issue and also admin panel and FTP accesses in Private Content.
Regards,
Olga Barlow
Olga Barlow
Participant
November 24, 2014 at 11:40
Hello,
1) We have sent to your email archive-product.php file. Please, replace the existing idstore/woocommerce/archive-product.php by that one.
2) Check the code of the widget with this banner http://www.sexy-bunny.com/wp-content/uploads/2014/10/banner1.jpg , very likely you did not close
tag.
Unfortunately we can’t check to be sure, because both credentials you have provided are not valid. Check them, please.
You can use our shortcode [share] to insert social icons (facebook, twitter, mail, pinterest, google+). If your site is not multilingual and Place in header top bar widget area is empty you may use it to display this icons (in version 1.5 we have stylized this shortcode for using in that area).
Regards,
Olga Barlow
Olga Barlow
Participant
November 21, 2014 at 12:00
Hello everyone,
Thank you for your requests and suggestions!
Our team never stop to work on improvement of our theme and we made some of your propositions a reality.
Update your theme to version 1.5 and you’ll find following features:
Pleasant using!
And we are waiting for you new requests.
Regards,
Olga Barlow
Olga Barlow
Participant
November 20, 2014 at 16:23
Hello,
Accept our apologies for this inconvenience. We have sent you xml file to import Home Page 12. Also it will be included in theme package.
Regards,
Olga Barlow
Olga Barlow
Participant
November 20, 2014 at 16:20
Hello,
Ok, we’ll include this code in our next update. Thank you for cooperation, we appreciate it!
Regards,
Olga Barlow
Olga Barlow
Participant
November 20, 2014 at 09:54
Hello,
This is compatibility issue. We are sorry, but slider won’t work in tabs area. Tabs were created with using anchors that’s why they conflict with slider navigation.
Use this slider beyond the tabs area.
Regards,
Olga Barlow
Olga Barlow
Participant
November 19, 2014 at 15:52
Hello, @Cory Kent,
Try to disable Ajax add to cart in Theme Options > Single Product Page. As a rule if you want to use such plugin as Smart Coupons this option should be disabled.
To fix Surgeprotector issue we just added woocommerce hook <?php do_action( ‘woocommerce_single_product_summary’ ); ?>
in theleader/woocommerce/content-single-product.php , because plugin uses it to display Purchase Credit worth.
Regards,
Olga Barlow
Olga Barlow
Participant
November 19, 2014 at 15:44
Hello, @Surgeprotector
Sorry for delay.
I have checked and want to say that problem related to your changes in template file theleader/woocommerce/global/quantity-input.php. I have revert back the old one and everything works fine.
Your site looks very nice, but, please, if you want to make any changes you need to do them in child theme to be able:
1) update theme to latest version in future and save your changes
2) don’t break main theme
I have added .single_variation_wrap .quantity-box {display: none;}in child theme style.css to hide input for your variable products.
