Forum Replies Created

Viewing 30 posts - 30,001 through 30,030 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2015 at 17:26

    Hello, @Jimbo,

    Developers took a closer look at iPad menu problem, but unfortunately there is no way to change its work. Either do the changes and use mobile menu also on iPad or just use custom link.

    We’ll add close icon feature in next theme update (tomorrow), so, please wait.

    To add icons on the mobile menu link you can use :before CSS pseudo element.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2015 at 09:01

    Hello,

    Till the words are Fuzzy they won’t be translated on frontend. Edit your .po file and select fuzzy string press Fuzzy button. String will change color from gold to black. Save .po file and replace .po, .mo files. I have made this for Home and Projects words. Check.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2015 at 16:07

    Hello,

    We found what caused your problem – Black Studio TinyMCE Widget plugin and form in footer. Disable this third-party plugin and try to use Contact Form 7 to create form you need.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2015 at 13:11

    Hello,

    Try to add the following code in custom.css:

    .st-container .st-pusher {overflow-x: visible;}

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2015 at 12:03

    Hello,

    Sorry for delay. We have sent you royal/framework/theme-functions.php file to your email. Please, replace file in your theme and check if it fix the issue with our registration.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2015 at 08:48

    Hello,

    Sorry for the delay. We have sent you all the necessary files. Check your email, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2015 at 09:39

    Hello,

    Sorry for delay. Check you site now.
    All the changes were made in child theme.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 14:26

    Conversation is moved to tickets.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 14:26

    Conversation is moved to tickets.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 14:25

    Conversation is moved to tickets.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 14:25

    Conversation is moved to tickets.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 14:00

    Hello,

    Ok, no problem. So, I’ll close all the topics and we’ll continue our talk via emails. Thanks.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 12:15

    Hello,

    I think it will be better if we continue our discussion via email. A lot of topics from you distract attention and I can’t understand what things were fixed and which of them still need help. Could we solve the problems one by one?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 10:06

    Hello,

    We checked the site on all devices and did not find problem with header cart icon, it works fine.

    IE does not support all the elements that used for animation for add to cart button. That’s why we used another effect in IE. Check now.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 09:48

    Hello,

    Check search now. Send screenshot in case problem is still present.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2015 at 09:35

    Hello,

    Issue was related to your additional customization, because there is no such bug in our theme by default! As a rule we don’t fix the issues if they appeared after additional customization. But we made an exclusion and added custom code to solve your problem.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2015 at 21:17

    Hello,

    What version of Safari do you use?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2015 at 21:16

    Hello,

    It was related to theme update. Check now.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2015 at 21:07

    Hello,

    Check now your tabs. Is it better?

    Regards,

    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2015 at 13:35

    Hello,

    All you need to add is just line of code.footer-product { display: none; }.

    Delete your custom code .hover-effect-mask .yith-wcwl-add-to-wishlist .show-quickly .product-image-wrapper {display:none;} It’s not correct, that’s why it does not work.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2015 at 14:42

    Hello,

    Try to disable Ajax Add to Cart in Theme Options > Single Product Page > Ajax “Add To Cart” > Off and check if it fix your problem.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2015 at 11:26

    Hello,

    Please, provide admin panel and FTP accesses.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2015 at 17:54

    Hello,

    I have fixed footer icons. Could you check your site now?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2015 at 10:26

    Dear customers,

    WooCommerce team made a lot of changes in version 2.3 that caused some issues with our theme.
    But new theme update will be released within next 2 days. All the compatibility bugs will be fixed.
    Thank you for your understanding.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2015 at 15:36

    Hello,

    I have checked your site, created menu according to documentation and don’t see problem with navigation. Could you check and confirm that everything is fine?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2015 at 10:05

    Hello,

    We have a lot of clients and we want to help all of them, it caused some delay in answering. Hope you understand.

    First of all, please, use child theme if you want to implement some changes in our template. Move all the changed files in child theme folder to avoid problems with next theme update! It’s bad practice to change the parent theme files directly.

    If you check product-image.php file that you have changed you’ll see the owl carousel script at the end of the file. Comment out line 175 //e.preventDefault(); . It should help you.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2015 at 08:59

    Hello, @Jimbo,

    If you check our WooPress demo (not our main site, main site uses different theme!) you’ll see the same situation. Menu icon on screens with width less than 1200px is not a bug, this is mobile version of menu. We do such thing because on such devices (less than 1200px), there is no enough place to show all the elements and we thought that more suitable is to use mobile version of menu. But some of our clients, including you, don’t like this. That’s why we came to a decision to make menu full width also on screens from 992px to 1200px. These changes will be included in the next theme update. If you want to get them now, please, provide also FTP access and we’ll implement them.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2015 at 09:20

    Hello,
    You need to alter etheme_woocommerce_best_selling_products shortcode. Edit idstore/code/woo.php (lines 937-984) replace by following code:

    function etheme_woocommerce_best_selling_products( $atts ){
        global $woocommerce_loop;
    
        extract( shortcode_atts( array(
            'limit'         => '12',
            'columns'       => '4'
            ), $atts ) );
    
        $args = array(
            'post_type' => 'product',
            'post_status' => 'publish',
            'ignore_sticky_posts'   => 1,
            'posts_per_page' => $limit,
            'meta_key' 		 => 'total_sales',
        	'orderby' 		 => 'meta_value',
            'meta_query' => array(
                array(
                    'key' => '_visibility',
                    'value' => array( 'catalog', 'visible' ),
                    'compare' => 'IN'
                )
            )
        );
    
      	ob_start();
    
    	$products = new WP_Query( $args );
    
    	$woocommerce_loop['columns'] = $columns;
    
    	if ( $products->have_posts() ) : ?>
    	
            <div id="products-grid" class="products_grid products-list row rows-count<?php echo $columns ?>">
        		<?php while ( $products->have_posts() ) : $products->the_post(); ?>
        	
        			<?php woocommerce_get_template_part( 'content', 'product' ); ?>
        
        		<?php endwhile; // end of the loop. ?>
    		</div>
    		<div class="clear"></div>
            <script type="text/javascript">imageTooltip(jQuery('.imageTooltip'))</script>
    		
    	<?php endif; 
    
    	wp_reset_query();
    	
    	return ob_get_clean();
    }

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2015 at 10:59

    Hello,

    You can find this information on theme page http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-wootheme/9751050

    Latest Version 1.1 – February 04, 2015
    ADDED : New version – Parallax
    Fixed : Breadcrumbs parallax effect
    Fixed : Minor CSS bugs
    Updated : Visual Composer, Ultimate Addons for Visual Composer Plugins

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 4, 2015 at 08:52

    Hello,

    I see you have a problem with installation of theme version. Please, update your theme to version 1.1 (available on ThemeForest) and install FullWidth version again. Or provide your admin panel and FTP accesses and we’ll update theme and install versions for you.

    Regards

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Viewing 30 posts - 30,001 through 30,030 (of 30,391 total)
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