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It is not possible to put products into cart

This topic has 17 replies, 5 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

BrownLeopard

Participant

February 14, 2015 at 13:31

Please HELP – I just started Valentine’s sale and my customers contacted me that it is not possible to ADD products into cart. I tried it logged in, logged out but it really doesn’t work.

It is a HUGE problem now. It had last sale this morning and then NOTHING (I just updated WooCommerce yesterday – but no changes after that, after that last order..?)

What it could be?

Log in info in private content, thank you so much for prompt help,
Kristyna

Please, contact administrator
for this information.

#42275 Copied

16 Answers

BrownLeopard

Participant

February 14, 2015 at 17:09

So I deactivated plugin “YITH WooCommerce Wishlist” and it works now, but I do not have wishlist there. Is there any solution?

Thank you, Kristyna

#42305 Copied

Eva Kemp

Support staff

February 14, 2015 at 17:34

Hello,

There is compatibility bug with new version of Wishlist plugin and our theme.
You can upload old plugin version via FTP. I’ve sent the plugin archive to your email address.

A new fix will be implemented in the next theme update.
Please take our apologies for inconveniences.

Thank you.
Regards,
Eva Kemp.

#42314 Copied

BrownLeopard

Participant

February 15, 2015 at 23:14

OK – I was able to fix it, thank you. BUT – after theme update I lost my “REGISTER” sign in header and there is no possibility to register new customers..? There is only SIGN IN. Could you please lead me how fix this?

Thank you,
Kristyna

Please, contact administrator
for this information.

#42478 Copied

Eva Kemp

Support staff

February 16, 2015 at 13:09

Hello,

Please update the theme to 2.6 version.
How to update it you can find in our video tutorial:
https://www.youtube.com/watch?v=KdWESIIPU1k

Don’t forget to create a back up before update!

Thank you.
Regards,
Eva Kemp.

#42590 Copied

BrownLeopard

Participant

February 16, 2015 at 13:49

Nope – it did not help – still without register link. My page “register” is in admin, looks OK, but not showing in header menu and neither in sign in page.

Please help – my customers are not able to open new accounts :/

Thank you,
Kristyna

Please, contact administrator
for this information.

#42601 Copied

Eva Kemp

Support staff

February 17, 2015 at 21:48

Hello,

We’re sorry for a long delay.
We’re working on a new update of the theme.
It’ll be released very soon.

Meanwhile you can enable registration on My Account page in Woocommerce > Settings > Accounts tab.

Thank you for your patience.

Regards,
Eva Kemp.

#43112 Copied

BrownLeopard

Participant

February 27, 2015 at 13:28

Any update please? I wait 10 days…

#46166 Copied

Olga Barlow

Support staff

February 28, 2015 at 09:39

Hello,

Sorry for delay. Check you site now.
All the changes were made in child theme.

Regards,
Olga Barlow

#46355 Copied

BrownLeopard

Participant

March 1, 2015 at 13:58

Hi Olga,
I just checked my page and went totally crazy – what you did with my website is absolutely intolerable! You destroy all the content and what my customers see when they come to my website, what a same! I have 50 new visitors per day and I don’t even wanna know how many order I lost because you totally messed it up. You changed menus and it did not make sense…

I just corrected, what a pity it was wrong for couple of days.

I saw you just add new account menu, I don’t understand what takes you SO LONG to solve it??? More than 12 days to make account menu…

Ok, thank you for your help…
Kristyna

#46469 Copied

BrownLeopard

Participant

March 2, 2015 at 01:43

PLEASE – correct that broken blog side panel asap! When you scroll down you will see the mess 🙁 Widgets are under posts, not in side bar.
Thank you.

#46493 Copied

nazrilatip

Participant

March 2, 2015 at 06:05

The wishlist doesn’t work!
And when I add to cart when on the individual product page using google chrome, it just hangs.

#46498 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5

BrownLeopard

Participant

March 2, 2015 at 12:02

Hi – try to turn off wish list plugin, this is how I solved it couple days ago. There is a bug in template. OR update your theme to the newest version.

#46547 Copied

Brian Johnson

Member

March 2, 2015 at 12:17

Hello.
Please clarify what kind of widgets were placed to the right sidebar and now changed their positions. Do you mean 2 widgets(instagram and achivments) should be at the right side of the blog page?

With best regards
Brian Johnson

#46551 Copied
Eva Kemp

Support staff

March 2, 2015 at 12:37
Hello @BrownLeopard,

The reason is your sidebar is longer than blog page content, that’s why last widgets are spread under the page content. You need decrease your sidebar or try to use this code in style.css of your child theme:
```
ul.si_feed_list {
width: 300px !important;
}

div#text-8 {
width: 30%;
float: right;
}

div#text-10 {
width: 30%;
margin-left: 800px !important;
}
```
Thank you.
Regards,
Eva Kemp.
#46556 Copied
BrownLeopard

Participant

March 2, 2015 at 12:55

I tried to delete some of widgets but it did not help..? I also used your code, but look what happened. Have no idea how to fix it.

#46563 Copied

Eva Kemp

Support staff

March 2, 2015 at 16:49

Hello,

As I see now sidebar is shown fine. Please look at the screenshot:
https://s3.amazonaws.com/fvd-data/notes/168674/1425311176-qRWZ7J/screen.png

Thank you.
Regards,
Eva Kemp.

#46663 Copied
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