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Leonidas
Participant
December 27, 2021 at 13:11
Hi
It seems that either we did not describe the problem properly or that you did not understand exactly the problem.
We have set everything correct (we know how to do it) but the mobile menu is not working properly,
There is a problem that has to be resolved and we are sure the problem is not in the settings.
The previous time that we had a similar problem there was an issue with a translations string in wpml.
Can you please check the problem and let us know how to fix it, because we have the same problem on several websites. We have several licenses of Xtra theme.
Thank you and happy holidays.
Leonidas
Participant
December 19, 2021 at 11:49
Hi,
i clear cache.
i t was ok but if you make a refresh again the issue persits and alsos in english version
we clear all cache several times
pls check again
Thanks
Hi Issue is not resolved,
i update theme but when there is a product in cart, the home page has an error
Pls see video to understand
the error in Wave Validator happends when you add an product to cart
Pls check
Thanks
Leonidas
Participant
November 18, 2021 at 18:43
Hi ,
we send password again
Thanks
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Leonidas
Participant
November 17, 2021 at 18:00
Hi Olga,
when i add the icon in header i still see the errors,
when i remove the account icon i dont see the errors,
we need the account icon on header
that was the issue from the beggining https://wave.webaim.org/report#/https://arismarishop.gr/
can you pls fix it with the account icon in header as it is now?
Many Thanks
Leonidas
Participant
November 16, 2021 at 18:00
I send you FTP Creds as you request
Pls tell us what you did to fix it because we have almost 20 installations with the same issue
Thanks
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Leonidas
Participant
November 13, 2021 at 14:01
Hi
We did what you proposed and the problem exists (we had done this also before we open the ticket).
From your answer, it seems that the problem is not clear to you.
The problem is that the theme doesn’t save our setting.
We set our choice we click save, and it seems that our choice is saved but actually it is not saved. If we leave customization and after a few seconds we enter customization we see that our setting is not saved and has changed to the default setting.
Please check carefully our video.
Thank you
Leonidas
Participant
November 10, 2021 at 19:49
Hi Olga,
one more thing pls
we have 3 more errors to another site about wave, that is the same thing
pls go here https://wave.webaim.org/report#/https://viaggioshop.gr/
it says thatare 3 buttons https://prnt.sc/1z1y9vf
what buttons are they and pls tell me how you fix it in order to do our selves if we need again
Many Thanks
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2. Access is not limites, we just have hide few items for the user. Just please press “Toggle Button” and you will see all Admin menu items.
Thanks
Leonidas
Participant
November 2, 2021 at 17:17
You are awesome team!!
Many Thanks Guys!
Leonidas
Participant
November 1, 2021 at 20:27
Ok Guys,
many Thanks
Pls i have the same problem for the below site https://selana-art.gr/
i have only one (1) errror in Wave Validator and its the same error
” pls fix it also in this website and tell us what you do in order to do it by our selves. ”
Thanks
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Leonidas
Participant
August 27, 2021 at 17:55
Hi,
Private Content
Thanks
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It worked perfectly, thank you very much for your great support!!!
Leonidas
Participant
April 3, 2021 at 11:43
Hi, excuse my English (they are not perfect and perhaps we don’t write well what we need) and it seems that we did not explain the problem very well.
First of all, let’s make it clear that we do not require additional customization.
We need the existing functionality of the theme to work as it supposed to with Elementor.
We need in the product page when we add a static block the static block to display in the product page. Now it does not display appear because there is a problem or conflict or I don’t know how to describe it between the theme or the theme files and Elementor.
This should not be happening because the theme is compatible with Elementor.
When we use Elementror functionalities (in our case a product template that we made in elementor), we expect the theme not to have a problem and the theme’s functionalities (in our case display static block in product page, when we enable the option) to work properly.
Now that it does not work properly (for reasons that we are not responsible) I don’t believe that this is a customization. It’s clear that it’s a problem that needs to be resolved.
Thank you very much
Leonidas
Leonidas
Participant
April 1, 2021 at 20:01
Hi Guys,
thank you very much for your help. We really appreciate it
Two more questions pls…
1. The test.crb.gr domain you make the changes is of course a test domain. I add this file
child-theme/woocommerce/single-product/product-image.php
in the normal website , the gallery works BUT in lightbox the background in vlack and you cannot see the arrows. Pls see attached images https://prnt.sc/111s70t is the lightbox in real site, https://prnt.sc/111s7k8 is the lightboxstyle in the test.crb.gr that works great. We want this style.
2. We use the elementor product builder, we have create a single product template and we have apply it to all products. The only issue we have is that in each product –> Edit Product –> [8theme] Product Options –> Additional custom block
when we add a custom block its not showing in product page because i guess we use elementor.
Can you also pls do the fix in child theme in order to use the template from elementor for the product page and also to be able to add a custom block from the product page and this showing up in product page
Many Thanks in advance
Kindest regards,
Leonidas
Leonidas
Participant
March 31, 2021 at 19:24
Hi
Is there any progress with this issue?
We have to deliver the website to our client and we run out of time
Thank you
Leonidas
Leonidas
Participant
March 23, 2021 at 22:11
The creds are right
we double check
pls if you use filezilla choose in encryption the less secure
see image https://prnt.sc/10tqlti
THanks
Leonidas
Participant
March 18, 2021 at 19:18
Sorry
you are right
I must inform you that this is a clone of the site that we work on for test purposes. All the changes that will be done here will have to be transfered to the correct site where we work.
Please contact administrator for this information.
Leonidas
Participant
March 16, 2021 at 20:35
Hi Sorry,
send creds again
Thanks
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Leonidas
Participant
March 12, 2021 at 19:53
Hi, send FTP Creds
Thanks
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Leonidas
Participant
February 20, 2021 at 13:35
We tested it in Storefront and the same problem exists
Leonidas
Participant
January 16, 2021 at 10:57
Problem resolved thanks!!!
Leonidas
Participant
January 15, 2021 at 11:52
Problem resolved. Thanks!!!
Leonidas
Participant
January 14, 2021 at 19:55
No thank you very much!!!
Leonidas
Participant
January 10, 2021 at 13:54
Hi
In Theme Options > Sale Booster > Progress bar > I change Price {{Et_price}} For Count: from 350 to 50
I click save
A pop-up appears with the message Setting successfully saved, but when I check the cart nothing has changed, and when I go back to Theme Options > Sale Booster > Progress bar > it is again 350 and not 50 that I need.
For some reason, it doesn’t save my changes. I tried to change the Progress message text and the same thing happened.
