Issues with Xstore - by Leonidas - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

  • Avatar: Leonidas
    Leonidas
    Participant
    August 24, 2021 at 18:51

    Hi,
    we have two issues with Xstore
    1. In the header when we add phone or email and we put the url, the phone and email are NOT clickable.
    2. Pls Go to header builder –> Go to mobile view –> Go to hamburger menu and choose “ΚΑΤΗΓΟΡΙΕΣ” look attached image you will see there issue with menu, its hidden and its not working as it should be.

    https://prnt.sc/1qh3fmr
    Thanks

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2021 at 08:21

    Hello,

    Thanks for using XStore and for contacting us.
    1/ Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
    tel:+xxxxxxxxxx
    for mail:
    mailto:your_email
    2/ Theme Options > Header builder > Mobile menu > Extra Tab Content > Categories

    Regards

    Avatar: Leonidas
    Leonidas
    Participant
    August 26, 2021 at 21:29

    Hi,
    1st issue ok.
    2nd issue: not resolved
    see video to understand and please provide a solution
    https://www.awesomescreenshot.com/video/4996027?key=11bd0f64a890ce9b958346b5dd3ab7aa

    many Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2021 at 08:18

    Hi,

    Thanks for the reply.
    1/ You’re welcome!
    2/ Provide temporary FTP access so we can check the problem more deeply.

    Regards

    Avatar: Leonidas
    Leonidas
    Participant
    August 27, 2021 at 17:55

    Hi,

    Private Content

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2021 at 10:03

    Hello,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. Use the Private Content area.

    The problem was passed to our technicians. They will return to work after the weekend. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2021 at 14:43

    Hello,

    Fixed. The problem occurred because you translated this key of option – https://prnt.sc/1qvrwy4

    Regards

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