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Issue with mobile menu in website – Not display correclty

This topic has 6 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

Leonidas

Participant

December 27, 2021 at 07:40

Hi Guys,
i have an issue with mobile menu,
pls see video
https://www.awesomescreenshot.com/video/6603168?key=4a9ad5a3a70ffd995f89ed2f75c69850

i think is something with translation, we have the same issue again.
Pls check
i would really appreciate if you couls send the solution in order to know for future use if i have the same issue.
Many THanks

Please, contact administrator
for this information.

#313117 Copied Theme version: 8.0.11 WooCommerce version: 6.0.0

5 Answers

Rose Tyler

Support staff

December 27, 2021 at 08:44

Hello,

Theme Options > Header builder > Mobile menu > Extra Tab Content > Menu

Regards

#313122 Copied

Leonidas

Participant

December 27, 2021 at 13:11

Hi
It seems that either we did not describe the problem properly or that you did not understand exactly the problem.
We have set everything correct (we know how to do it) but the mobile menu is not working properly,
There is a problem that has to be resolved and we are sure the problem is not in the settings.
The previous time that we had a similar problem there was an issue with a translations string in wpml.
Can you please check the problem and let us know how to fix it, because we have the same problem on several websites. We have several licenses of Xtra theme.
Thank you and happy holidays.

#313152 Copied

Rose Tyler

Support staff

December 27, 2021 at 13:35

Hello,

Thanks for the reply. Provide FTP access also. I will pass this problem to one from our technicians team.

Regards

#313155 Copied

Leonidas

Participant

December 27, 2021 at 18:03

Hi
i provide the ftp creds
Thanks

Please contact administrator
for this information.

#313186 Copied

Olga Barlow

Support staff

December 28, 2021 at 14:57

Hello,

Delete this string from string translator https://prnt.sc/24yhe1u

Regards

#313229 Copied
Tagged: correctly, display, issue, mobile menu, templates, woocommerce, wordpress
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