Hi,

Can you show us the website address? If you want to keep that private, you can leave that in the “Private Content” section when you type.

Let us know,

Thanks,
laranz.

Hi,

1. I tried to view the mobile layout and the Order notes is shown, http://take.ms/QCUJY is that not shown in your end? Can you share some screenshots?
2. I tried the product gallery and it works without any issue, it didn’t show any error https://herbapproach.com/product/green-crack/ or I am looking at the wrong gallery, if so, can you you point us to the right page?

Let us know,

Thanks,
laranz.

Hi,

Can you double check the instagram username you gave, you gave handmade, https://www.instagram.com/handmade/ and indeed not found so only it gives error, please check the username, it will work without any issue.

Let us know,

Thanks,
laranz.

Hi,

Okay, I will reply you in your other ticket: https://www.8theme.com/topic/new-updated-broke-website-in-google-chrome/

Let us know,

Thanks,
laranz.

Hi,

I didn’t see any slider in the link you shared, did you meant some other pages? Can you link that page, so that we can able to help you.

Let us know,

Thanks,
laranz.

Hi,

Don’t edit the theme files directly, instead you can easily use the translate function to change that text, check this kb article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Let us know,

Thanks,
laranz.

Hi,

1. Can you give us the steps to recreate the issue, I tried to add the product to the cart it gives all sorts of error. It seems the woocommerce error not the theme’s fault, try switching the theme to storefront woocommerce default theme and do the same, if that shows the same error then, we need to do something like this, https://mikejolley.com/2013/12/20/problems-with-cart-sessions-and-woocommerce/ or this https://businessbloomer.com/woocommerce-solving-cart-empty-issue/

2. Can you try update all the free plugins including redux framework to latest version, then try to install the latest version of the theme? If that fails, Can you pass us the FTP login details too, I will update that for you.

Let us know,

Thanks,
laranz.

Hi,

Glad we helped. 🙂

Let us know if you have any other questions,

Thanks,
laranz.

Hi,

I just copy paste the password so K is not the issue, it didn’t allow us to login. Can you double check it.

Also, the issue, can you make a screenshot about the issue? and describe each issue in a clear way so that we can replicate in and will able to help you.

Let us know,

Thanks,
laranz.

Hi,

Please pass us the temporary access for the website caz currently it is in coming soon mode via the Private Content, we need to see the issue to help you properly.

Let us know,

Thanks,
laranz.

Hi,

1. We don’t have anything coded in to the theme like that, can you try disable all the plugins and see that fixes the issue? Make sure none of the plugin added that or double check your child theme.

2. Did you correctly set that up? https://support.google.com/analytics/answer/1009612?hl=en again it is not a theme’s issue. Make sure all the settings are right, and no plugins interference.

Let us know,

Thanks,
laranz.

Hi,

1. Use the child theme for code edits.
2. Copy content-portfolio.php from parent theme to child theme, and edit line #58 from this,

<h3><a href="<?php the_permalink(); ?>"><?php the_title(); ?></a></h3>

to

<h3><a href="<?php the_permalink(); ?>"><?php echo substr(get_the_title(), 0, 55); ?></a></h3>

or use any other your other techniques you mentioned in the question.

2. The second snippet for category truncate is for admin screen only, 54th line is for displaying the category, you can customize it in the content-portfolio.php

Let us know,

Thanks,
laranz.

Hi,

These are the CSS selectors and their default values, you can customize it according to your needs.

.page-content {
    margin-bottom: 30px;
}

.btn.big, .button.big, .subscription-toggle, .bag-total-table .large-btn {
	padding: 0 28px;
}

.portfolio-filters li {
	margin: 0 2px 20px;
}

.portfolio-filters {
    margin-bottom: 40px;
}

Let us know,

Thanks,
laranz.

Hi,

I disable this plugin, “Advanced Custom Fields PRO” and all works now. I think the plugin is outdated, try to update that plugin.

Also, I disable the Ultimate -> Modules -> Woocomposer, sometimes it cause issue, so you can enable them back if you want.

Let us know,

Thanks,
laranz.

Hi,

Glad we helped. 🙂

Let us know if you have any other questions, Please rate us 5 star in themeforest, if you like our service. 🙂

Thanks,
laranz.