Dear @nebcreative,

We hope this message finds you well. We have encountered a potential server-side issue that we believe is affecting the functionality of your website.

Unfortunately, we are currently unable to make edits to your files. Specifically, we are referring to the following file: /home2/statusgruppe/public_html/wp-content/plugins/et-core-plugin/app/models/widgets/instagram.php. You can view the error message here: [https://prnt.sc/eb2eQuVgL7n2](https://prnt.sc/eb2eQuVgL7n2).

Could you kindly contact your hosting provider to address this issue? Additionally, we suggest updating the aforementioned file. For your convenience, here is the source code that needs to be implemented: [https://pastebin.com/5yWzUTNZ](https://pastebin.com/5yWzUTNZ).

We appreciate your prompt attention to this matter and are here to assist you with any further questions you may have.

Best regards,
The 8Theme Team.

Dear @mohanad,

We are pleased to inform you that the 500 error has been successfully resolved, and the publish button is now functioning correctly.

Could you kindly verify this at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear @amiseo,

We have conducted a review of your website and observed that there are currently 37 active plugins. We have identified a couple of issues that may be impacting the performance of your site, along with our recommendations for resolving them:

1. **Backend Performance**: The slow loading of the backend may be attributed to the third-party plugins installed on your site. We advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

2. **Frontend Performance**: Regarding the slow frontend, we recommend adjusting some settings in the WP-Rocket plugin, which could enhance your site’s loading speed. Please consider implementing the following settings:
– [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
– [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

We hope these recommendations will assist in improving the performance of your website. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear @Mario :),

We have noticed an issue that appears to occur when using the older sections of Elementor. We recommend transitioning to the new container model to enhance functionality and avoid any potential problems.

For detailed guidance on how to make this change, please visit: [https://elementor.com/help/convert-existing-sections-to-containers](https://elementor.com/help/convert-existing-sections-to-containers).

Best regards,
The 8Theme Team

Dear Ben,

We hope this message finds you well.

We have noticed an issue with the setup of our shop page, which appears not to have been configured correctly. The current setup can be viewed here: https://prnt.sc/ThYHoK1vfSwH.

Could you kindly assist us in navigating to the following link and setting up the shop page appropriately? https://***regooutfitters.com/wp-admin/admin.php?page=wc-settings&tab=products

We appreciate your prompt attention to this matter.

Best regards,
8Theme’s Team

Dear @Hichem,

We hope this message finds you well. We would like to inform you that the requested changes involve extensive customization, which unfortunately exceeds the scope of the standard support services provided by our team.

Should you require specialized customization services, we kindly invite you to submit a request via our customization panel. You can access the panel through this link: https://www.8theme.com/account/#etheme_customization_panel. This will enable direct communication with our technical team who are equipped to assist you further.

Please be aware that customization services will incur additional charges. The precise cost will be determined following a thorough evaluation of your specific requirements.

We appreciate your understanding and attention to this matter.

Best regards,
The 8Theme Team.

Dear @Hello Wholesaler,

We hope this message finds you well. We wish to inform you that we have removed the width, height, and margin settings from your custom CSS to enhance the responsiveness of the product block on mobile devices.

Please be aware that setting fixed dimensions can affect the mobile responsiveness of your content. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear Mohanad,

We hope this message finds you well. We have verified the username and password for the following link, but unfortunately, we are unable to view any directories or files:

https://prnt.sc/aR2Y9KnQzYd3

Could you please review the credentials or provide us with access to our cPanel account at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Dear @Hello Wholesaler,

We hope this message finds you well. We have noticed an issue where adding margins may disrupt the functionality of the slider on mobile devices. To better understand and resolve this matter, could we kindly request access to your admin account? This will allow us to investigate the issue more thoroughly and implement a suitable solution.

Thank you for your cooperation and support.

Best Regards,
8Theme’s Team

Hi @Vihaan,

We’ve disabled the limit option of product title: https://prnt.sc/anvmmEqHvKi5.

Now everything is working fine now.

Can you please check again?

Thank you!

Dear Dicky,

We are pleased to inform you that our XStore is fully compatible with the WooCommerce Checkout Block.

To enhance your checkout page, we recommend using Gutenberg instead of Elementor. For detailed guidance on customizing your checkout page, please visit the following link: [WooCommerce Checkout Block Customization](https://woocommerce.com/document/woocommerce-store-editing/customizing-cart-and-checkout/checkout-block/).

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @shonakisam_98,

Could you please check again: https://prnt.sc/uu3-38pnxtLj?

Best regards,
The 8Theme Team

Dear Vijith,

We hope this message finds you well.

We kindly request your assistance in adding the following custom CSS code to implement two scroll bars beneath the static block columns:

.menu-static-block.nav-sublist-dropdown section.elementor-inner-section > .elementor-container > .elementor-column {
    max-height: 500px;
    overflow-y: scroll;
}

Please note, at present, it is not feasible to introduce a scrollbar to the categories list without obscuring the static block.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @digiklick,

We’ve changed the Display tax totals setting to As a single total : https://prnt.sc/b7NF64L9LTSh

Now the tax is working fine now: https://prnt.sc/CnwEulzNFYvd

Could you please double check?

Thank you!

Dear @Ajay Suwalka,

We hope this message finds you well. We have encountered an issue while navigating certain pages on your website(it appears randomly NOT always). Specifically, we are receiving a server-side error, which can be viewed at the following link: https://prnt.sc/j89WXMMHqrcI.

Additionally, we would like to bring to your attention that the speed of AJAX operations for adding to and updating the cart is contingent upon the server’s response time and the database structure. Our theme sends requests to your database and waits for a response. If the response time is slow, we recommend contacting your hosting provider to discuss potential improvements in server response times, as this is beyond our control.

Thank you for your attention to these matters. We look forward to your prompt action to resolve these issues.

Best regards,
8Theme’s Team