Forum Replies Created

Viewing 30 posts - 2,521 through 2,550 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2024 at 16:00

    Dear KSP Electronics Team,

    We hope this message finds you well.

    Could you kindly provide the correct product URL? At the moment, it appears as shown in the following screenshot: https://prnt.sc/PYBN9BJRldFg.

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2024 at 15:57

    Dear Raj,

    We hope this message finds you well.

    1. To modify the currency settings in WooCommerce, please refer to the following guide: [WooCommerce Currency Documentation](https://woocommerce.com/document/shop-currency/).

    2. For integrating Wise payments, you may find this plugin helpful: [Wise Payment Gateway Plugin](https://wordpress.org/plugins/wc-wise-gateway/).

    We hope this information proves useful. Should you have any further questions, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2024 at 15:45

    Hi @MAHDAR,

    Can you please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS?

    
    #elementor-popup-modal-115248 .dialog-widget-content {
    right: 0;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2024 at 15:23

    Hi @Bas Kling,

    Please try adding the following code under functions.php file locates in your child theme:

    
    add_action('wp_body_open', 'n2t_wp_body_open');
    function n2t_wp_body_open(){
    ?>
    <script
          async
          data-environment="production"
          src="https://js.klarna.com/web-sdk/v1/klarna.js"
          data-client-id=""
        ></script>
    <?php
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2024 at 14:40

    Hi @LVRB Love’s Rebel,

    Please update the previous CSS code to this:

    
    /* For Desktop */
    body .et-off-canvas>.et-mini-content {
        max-width: 400px;
    }
    
    /* For Mobile */
    
    @media (max-width: 600px){
    body .et-off-canvas>.et-mini-content {
        max-width: 250px;
    }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2024 at 14:38

    Hi @JiPanditJI,

    Please try adding this code under functions.php file locates in your child theme:

    
    add_filter('gettext', 'wpse_124400_woomessages', 10, 3);
    
    /**
    * change some WooCommerce labels
    * @param string $translation
    * @param string $text
    * @param string $domain
    * @return string
    */
    function wpse_124400_woomessages($translation, $text, $domain) {
        if ($domain == 'woocommerce') {
            if ($text == 'Cart updated.') {
                $translation = 'Basket updated.';
            }
        }
    
        return $translation;
    }
    

    To change the color, please add this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-message {
        background-color: red;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 19:15

    Dear Nicolo,

    We hope this message finds you well.

    We would like to inform you that the WP-Rocket plugin caches all CSS, JavaScript, images, and other related files on your website. As a result, whenever you make changes—such as those related to the header builder, which generates new CSS files—you will need to manually clear the cache by clicking the “Purge All” button in the admin bar. This process should not take much time.

    Please also note that WP-Rocket serves cached versions of your website only to non-logged-in users. Logged-in users will always see the most up-to-date version.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 19:11

    Hi @LVRB Love’s Rebel,

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .et-off-canvas>.et-mini-content {
        max-width: 400px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 19:08

    Hi @JiPanditJI,

    We meant switching to default theme for testing the multiple messages error. To make sure this issue is coming from XStore theme or not.

    And please tell us how can we reproduce this issue. This is how the cart looks after we added a product to cart: https://www.awesomescreenshot.com/video/33199729?key=cbf6d3e3aaadb0276870503dd5c8688b

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 09:02

    Dear @bzzxzz,

    We kindly request that all changes be implemented using the Single Product Builder Template by Elementor. You can find the relevant documentation here: [Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 09:02

    Hi @JiPanditJI,

    Here is the correct link: https://prnt.sc/XSy36FGFExjg.

    the screenshot is not visible, and we are still getting the messages , please see the screenshot attached.

    please advise how to customise these messages

    Please switch the default theme(like Storefront,…) if you think, they’re an issue.

    As your screenshot, the message appears after you apply a coupon code.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 08:57

    Dear YooMart Team,

    We hope this message finds you well.

    We wanted to inform you that we have replaced the Product Categories widget, and it now appears as shown in the following screenshot:

    [Link to screenshot: https://prnt.sc/p6rxFTWifS7Q%5D

    Could you kindly review it at your earliest convenience?

    Additionally, please note that replying to your own topics may move them to the bottom of the queue, which could result in longer response times.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 08:48

    Dear Roy Al,

    We kindly request that you clear all caches and check the issue again.

    For your reference, this is how it appears on our side: [Screenshot](https://imgur.com/yZmZ5Aw).

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2024 at 08:38

    Hi @DonDigital,

    Can you please set the ticket account to administrator?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 16:16

    Hi @modestyestore,

    Please update the previous CSS codes to this:

    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active {
        display: flex;
        flex-direction: column;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active .text-center.et-or-wrapper,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active .text-center.et-or-wrapper{
        order: -1;
        margin-bottom: 25px;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active .et-google-login-wrapper.text-center,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active .et-google-login-wrapper.text-center{
        order: -2;
        margin-top: 15px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 16:14

    Dear @bzzxzz,

    We hope this message finds you well.

    It appears that there was a conflict between the Builder from Customizer and Elementor. We have re-enabled the Single Product Builder under Customizer, and the tab is now displaying correctly.

    We will escalate this issue to our development team for further investigation.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 15:30

    Dear Roy Al,

    We hope this message finds you well.

    We would like to inform you that we have updated the sticky type to “stacked,” and the issue appears to be resolved. You can view the changes here:

    [Link to screenshot](https://prnt.sc/_yBpJCRxPbAt)

    Could you kindly review the update and confirm if everything is now functioning as expected?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 12:25

    Hi @zoljargal,

    Then website ajax search bar’s dropdown can be set only parent categories? Now its like this https://prnt.sc/HPOPLf6tPSwA duplicated or not parent categories in it

    There is no option to show only parent categories.

    But you can use this code to hide the child categories:

    
    add_filter('etheme_elementor_ajax_search_categories_args', 'n2t_etheme_elementor_ajax_search_categories_args');
    function n2t_etheme_elementor_ajax_search_categories_args($args){
        $args['exclude'] = [1, 2, 3];
        return $args;
    }
    

    The code should be put under functions.php file locates in your child theme. Don’t forget to replace the 1, 2, 3 number with your child categories ID.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 11:42

    Dear @JiPanditJI,

    We hope this message finds you well.

    Kindly navigate to the WooCommerce Shipping settings and uncheck the following option:

    [Link: https://prnt.sc/XSy36FGFExjg%5D

    We hope this resolves the issue. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 10:57

    Dear @Chris0483,

    We hope this message finds you well.

    We are pleased to inform you that our optimization package can significantly enhance the page speed of your website, achieving an improvement of approximately 7x to 9x on both mobile and desktop platforms. You can review the current performance analysis here: [PageSpeed Analysis](https://pagespeed.web.dev/analysis/https-www-corner-shoes-com-test/3n3v6pa8xm?hl=en&form_factor=mobile).

    The estimated completion time for the optimization process is between 10 to 15 business days, depending on the complexity of your website.

    Should you have any questions or require further information, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 05:35

    Dear Roy Al,

    We hope this message finds you well.

    1. Could you kindly record a video demonstrating the issue? We are still unable to identify the problem on our end.

    2. Additionally, please try adding the following custom code to the **functions.php** file located in your child theme:

    
    add_action('comment_form_submit_field', 'n2t_comment_form_submit_field', 15);
    function n2t_comment_form_submit_field(){
    	echo '<a class="woocommerce-Button woocommerce-button button wp-element-button pointer" href="https://sundarijeweller.com/my-account-2/">Register</a>';
    }
    

    We hope this solution proves helpful.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 05:22

    Hi @modestyestore,

    Do you mean move the social login above the login/register form like this screenshot?

    https://prnt.sc/SGdKAon289yS

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active {
        display: flex;
        flex-direction: column;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active .text-center.et-or-wrapper,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active .text-center.et-or-wrapper{
        order: -1;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active .et-google-login-wrapper.text-center,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active .et-google-login-wrapper.text-center{
        order: -1;
        margin-bottom: 25px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 1, 2024 at 05:12

    Dear @shalabi,

    We hope this message finds you well.

    We kindly request that you keep the system active. It appears there may be some conflicts between your server and the Elementor plugin.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 15:01

    Dear @modestyestore,

    We hope this message finds you well.

    We noticed that currently, only the Google Login button is available on your website. Could you kindly add the Facebook Login button as well?

    Here is a screenshot for your reference: [https://prnt.sc/tBWmhbo6sQkh](https://prnt.sc/tBWmhbo6sQkh).

    Once this is implemented, we will be happy to provide you with some custom CSS codes to further enhance your site.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 14:59

    Dear @shalabi,

    We hope this message finds you well.

    Could you kindly take a moment to review the following: [Screenshot Link](https://prnt.sc/oZRQ-7MVdAkq)?

    We have enabled the following setting for your reference: [Screenshot Link](https://prnt.sc/dP4xandu7MCR).

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 14:47

    Dear Debbie,

    We hope this message finds you well.

    We would like to inform you that we have updated the Query Type to “OR,” as shown in the following screenshot:

    https://prnt.sc/_pvBeQVMvO-o

    Following this change, everything appears to be functioning correctly.

    Could you kindly clear all caches and verify the results on your end?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 14:36

    Dear @DonDigital,

    Please try following these steps:

    1. Navigate to Elementor > Settings > General.
    2. Check the boxes labeled ‘Disable Default Colors’ and ‘Disable Default Fonts’.
    3. Save the changes.

    After completing these steps, kindly clear your browser’s cache and verify if the issue has been resolved.

    For your reference, we have included a relevant image in the private content area of our support portal.

    If it still doesn’t help, please set the shared account to administrator role.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 13:58

    Dear @Roy Al,

    We sincerely apologize for the delayed response and appreciate your patience.

    1. We have tested your website on an iPhone 11 and were unable to replicate the issue on our end. You can view the results here: [Screenshot](https://imgur.com/R8aNLBe). Could you kindly provide us with details regarding the browser and operating system you are using, so we can further investigate?

    2. The feature you inquired about is currently unavailable. However, if you would like to suggest new features or options, we encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). If your suggestion garners sufficient support from other users, our development team will consider including it in a future update.

    3. Unfortunately, this functionality is also not available at the moment. However, you may want to explore the following third-party plugins that could meet your needs:

    – [Ultimate Member](https://wordpress.org/plugins/ultimate-member/)
    – [User Registration](https://wordpress.org/plugins/user-registration/)

    We hope this information is helpful. Should you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 13:24

    Dear @bzzxzz,

    We hope this message finds you well.

    Could you kindly assist us by fully disabling all cache systems on your website and then conducting a recheck?

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 09:38

    Dear @bzzxzz,

    We hope this message finds you well.

    We kindly request your assistance in editing the Single Product Template Builder. Please be informed that we have added some new tabs for testing purposes, which you can view here: [Screenshot](https://prnt.sc/1EhsSIX66Na3).

    The relevant link can be found in the private content area.

    Additionally, please ensure that the Single Product Builder is disabled under **XStore > Theme Options**. One builder should only remain active for the products, as shown here: [Screenshot](https://prnt.sc/aPkVfwhzXQG5).

    Thank you for your attention to this matter. We appreciate your support.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
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    Viewing 2,550 results - 2,521 through 2,550 (of 5,361 total)
Viewing 30 posts - 2,521 through 2,550 (of 5,361 total)
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