Forum Replies Created

Viewing 30 posts - 2,431 through 2,460 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 17:36

    Dear Gabriele,

    We hope this message finds you well.

    We would like to recommend that you explore the WP-Rocket plugin, which is a highly effective caching solution for WordPress. You can find more information about it here: [WP-Rocket Plugin](https://wp-rocket.me/).

    Additionally, we have prepared a tutorial to help you optimize WP-Rocket settings specifically for use with XStore: [WP-Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

    Please note that website speed optimization is beyond the scope of our standard support services. However, if you require personalized customization, we invite you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to collaborate directly with our technical team.

    Kindly be aware that customization services may involve additional fees. The exact cost will be determined after a detailed review of your specific requirements.

    Thank you for your understanding and attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 17:33

    Hi @Rahul,

    We’ve added this code snippet to your website and everything is working fine now:

    
    add_action('wp_footer', 'n2t_wp_footer', 99);
    function n2t_wp_footer() {
    	?>
    	<script>
    		!function($) {
    			"use strict";
    			$(document).on('change', '.woocommerce-cart-form .qty', function(){
    				var value = $(this).val(),
    					name_d = $(this).attr('name'),
    					name = name_d.replace('qty_duplicated', 'qty');
    				$('select[name="'+name+'"]').val(value);
    			});
    		}(jQuery);
    	</script>
    	<?php
    }
    

    Can you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 17:22

    If you need anything else, please let us know.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 09:47

    Hi @KING IT SOLUTIONS,

    Please contact to your hosting provider to make sure the security system doesn’t block this ajax request: ?wc-ajax=update_order_review.

    If it’s still not working, please you provide URL, temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 09:10

    Dear @lawrep,

    We hope this message finds you well.

    1. We would like to inform you that we have not yet tested our XStore theme with the mentioned plugin. We kindly suggest that you try using the plugin on your own to assess compatibility.

    2. Additionally, we noticed that the product image size you have set is currently 100px. We recommend increasing it to 1000px or larger for optimal display. You can refer to this screenshot for further clarification: [https://prnt.sc/Fgyi2R8L8Wj0](https://prnt.sc/Fgyi2R8L8Wj0).

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 07:02

    Hi @LVRB Love’s Rebel,

    Please use this custom CSS code so it won’t affect the my account page:

    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active {
        display: flex !important;
        flex-direction: column;
    }
    
    .et_b-tabs-wrapper .woocommerce-form-login .woocommerce-form-row.woocommerce-form-row--wide.form-row.form-row-wide {
        order: 0;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active .text-center.et-or-wrapper,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active .text-center.et-or-wrapper{
        order: -1;
        margin-bottom: 25px;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login.login.active .et-google-login-wrapper.text-center,
    form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active .et-google-login-wrapper.text-center{
        order: -2;
        margin-top: 15px;
    }
    
    form.woocommerce-form.et_b-tab-content.woocommerce-form-login a.lost-password {
        width: 100% !important;
        text-align: right;
        margin-bottom: -20px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 05:37

    Hi @azicard,

    We’ve changed your custom code to this:

    
    add_filter( 'woocommerce_quantity_input_args', 'jk_woocommerce_quantity_input_args', 10, 2 ); // Simple products
    function jk_woocommerce_quantity_input_args( $args, $product ) {
    	if ( !is_cart() ) {
    		global $post;
    $product = wc_get_product( $post->ID );
    $custom_number = $product->get_meta( 'custom_order_number_field' );
    		$args['input_value'] 	= $custom_number ? $custom_number : 1;	// Starting value (we only want to affect product pages, not cart)
    	}
    	$args['max_value'] 	= 80000; 	// Maximum value
    	$args['min_value'] 	= $custom_number;   	// Minimum value
    	$args['step'] 		= $custom_number;    // Quantity steps
    	return $args;
    }
    

    And now the add to cart on product category pages is working correctly.

    Can you please check again?

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 05:31

    If you need anything else, please let us know.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2024 at 05:01

    Dear Mr. Khurram Virk,

    We hope this message finds you well.

    It appears that the login URL has expired once again. To avoid the need for repeated requests, we kindly ask if it would be possible for you to create an admin account for us. This would greatly streamline the process and prevent any further inconvenience.

    Thank you for your understanding and assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 16:03

    Dear @LVRB Love’s Rebel,

    We hope this message finds you well.

    We have reviewed the background image, and it appears to be loading correctly on our side. Kindly take a moment to review the test page provided in the Private Content Area.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 15:29

    Hi @azicard,

    Can you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 15:26

    Dear Nicolo,

    We hope this message finds you well.

    It appears that the issue may be related to the cache systems on your website. Could we kindly ask for your assistance in fully purging all caches and then checking the site again?

    We greatly appreciate your help and look forward to your response.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 14:01

    Hi @JiPanditJI,

    Please disable the Ajx Add To Cart setting under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout:

    https://prnt.sc/zkYqCld_ZcPH

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 13:52

    Dear @lawrep,

    We hope this message finds you well.

    1. We have not yet tested the mentioned plugins, but you may want to try the following one: [Text Preview Plugin](https://pluginrepublic.dev/product-extras/product/text-preview/).

    2. Additionally, are you still using the demo images? If so, they might be of lower quality, which could be affecting the overall appearance.

    Please feel free to reach out if you have any further questions or need additional assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 13:42

    Dear @azicard,

    We hope this message finds you well.

    We would like to inform you that we have made some adjustments to your custom code, and the custom value for the quantity has now been corrected.

    Could you kindly review the changes at your convenience to ensure everything is functioning as expected?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 13:20

    Hi @Awais Bhatti,

    Please try adding the following code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Category: ' :
    			$translated_text = '';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    By the way, is there a way that I could change the look and feel of Single Article and Article Archive?

    From the version 5.4.0, we’ve added the Posts Archive & Single Post Builder. Please navigate to the links in pirvate content area.

    Hope it helps!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 13:02

    Hi @Meraj Ahmad,

    We suggest you to take a look at these articles to improve the speed:

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    The website speed optimization falls outside the scope of our standard support services. However, if you require personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team.

    Please be aware that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific request.

    Thank you for your understanding and attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:58

    Hi @PERFEKTA TECHNOLOGY,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    div#breadcrumb a:nth-child(1),
    div#breadcrumb span.delimeter:nth-child(2){
        display: none;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:54

    Dear Sander,

    We hope this message finds you well.

    Please note that the fields you are referring to are not available by default in the system. To create such fields, you will need to utilize third-party plugins. We recommend the following options:

    – [Ultimate Member](https://wordpress.org/plugins/ultimate-member/)
    – [Profile Extra Fields](https://wordpress.org/plugins/profile-extra-fields/)

    Should you have any further questions or require assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:47

    Dear @Raj,

    We hope this message finds you well.

    It appears that the issues you’re experiencing are related to third-party plugins. Kindly note that such plugins fall outside the scope of the standard support services we offer. We recommend reaching out directly to the plugin’s author for further assistance. You can do so via the following link: [https://wordpress.org/support/plugin/cjdropshipping/](https://wordpress.org/support/plugin/cjdropshipping/).

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:45

    Dear @Awais Bhatti,

    We hope this message finds you well.

    To ensure the shipping cost is displayed correctly, we kindly request that you update the Checkout element as per the following references:

    – [Screenshot 1](https://prnt.sc/81IeBB6sFOT0)
    – [Screenshot 2](https://prnt.sc/IJqX0heptmIb)

    We hope this information is helpful. Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:20

    Dear Love’s Rebel Team,

    We hope this message finds you well.

    Could you kindly disable the “Under Construction” mode temporarily? We would like to review the “My Account” page.

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:17

    Hi @Awais Bhatti,

    Please add this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.single-post .page-heading.bc-type-left2 .title {
        display: inline-block !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 10:02

    Dear Love’s Rebel Team,

    We hope this message finds you well.

    We have noticed a change in the newsletter popup on your website. Upon reviewing the new popup, we observed that the image element is hidden on mobile screen sizes, as shown in the following screenshot: [https://prnt.sc/A9SW8pNwiQJJ](https://prnt.sc/A9SW8pNwiQJJ).

    Could you kindly confirm if this change was intentional?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 09:25

    Hi @Rodlens Hora,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .elementor-widget-woocommerce-product-etheme_product_images.elementor-sticky.elementor-sticky__spacer > div > div > div.vertical-thumbnails-wrapper.columns-4.slider > ul > div.swiper-custom-right.slick-arrow {
        display: none;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 09:02

    Hi @TheOne,

    Please find and remove this custom CSS code:

    
    .swiper-slide .product {
        display: flex;
        flex-wrap: wrap;
        height: 100%;
    }
    

    Or add this custom CSS code to fix this issue:

    
    .etheme-category-grid-item.product-category {
        display: block
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 06:49

    Dear Nicolo,

    We hope this message finds you well.

    We wanted to inform you that an issue related to Elementor was identified on your website. Our team has applied a hotfix to resolve the problem.

    Could you kindly review the website again to ensure everything is functioning as expected?

    Additionally, for your information, we noticed multiple H1 tags in your posts, which is not ideal for SEO. To improve this, we have replaced them with H2 tags.

    Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 05:59

    Hi @khurram virk,

    Can you please also add this custom codes under functions.php file?

    
    add_filter('etheme_widget_args', 'n2t_widget_title', 100);
    function n2t_widget_title($args){
    	$args['before_title'] = str_replace('h4', 'p', $args['before_title']);
    	$args['after_title'] = str_replace('h4', 'p', $args['after_title']);
        return $args;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 11, 2024 at 04:54

    Dear @Nicolo,

    If there is anything further you require, please do not hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 10, 2024 at 08:40

    Dear Mr. Pradhan,

    We hope this message finds you well.

    We apologize for any confusion caused earlier. The message, *”We have imported the template successfully. To set it up correctly, please save this page, refresh, and select it from the dropdown menu,”* is the default text displayed when the slide content is empty.

    To resolve this, kindly edit your sliders and add the necessary content. Once the content is added, the default text will no longer appear. You can access the slider editor here: [Slider Editor](https://www.pradhanelectrics.com/wp-admin/edit.php?post_type=etheme_slides).

    Thank you for your understanding, and please feel free to reach out if you need further assistance.

    Best regards,
    8Theme Team

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Viewing 30 posts - 2,431 through 2,460 (of 5,361 total)
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