Luca Rossi

Dear @B,

We hope this message finds you well.

Please note that replying to your own tickets will move them to the bottom of the queue, which may result in longer waiting times for a response.

Regarding your website speed, it is influenced by various factors. We noticed that you are already using a WordPress caching plugin, which is a great start. To further enhance your website’s performance, we recommend the following:

– Utilize a CDN (Content Delivery Network) service for your scripts and images.
– Convert all your images to the WebP format to reduce their file size.
– Consider using an image compression plugin, such as Smush or Imagify.
– Disable any unnecessary plugins on your website, as having too many third-party plugins can significantly impact performance.

We hope these suggestions help improve your website’s speed. Should you have any further questions or require assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Hi @uttam pradhan,

We’ve added !important to the custom CSS.

Can you please check again?

https://prnt.sc/H0-DwPAZQ0td

Best regards,
The 8Theme Team

Dear @Toesi,

Thank you for reaching out to us.

We regret to inform you that the Ajax Add to Cart functionality is currently not compatible with custom fields on the single product page.

However, we highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @jimmy-17,

We hope this message finds you well.

Could you kindly provide us with detailed steps or scenarios to help us reproduce the 500 and 503 errors you are experiencing?

We have thoroughly reviewed your website but were unable to identify any issues related to these errors. Additionally, we have analyzed the error logs, and all the notices appear to be associated with third-party plugins, such as Lumise and the Woo Wallet Withdrawal plugin. Below is a snippet of the error log for your reference:

[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/SingletonApiResource.php on line 26  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_connector::$config is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/woo_connector.php on line 21  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_bindParams is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 887  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$returnType is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 890  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_nestJoin is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 891  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_forUpdate is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 892  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_lockInShareMode is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 893  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_tableName is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 894  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_lastInsertId is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 895  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_updateColumns is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 896  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_database::$_mapKey is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/database.php on line 897  
[04-Jan-2025 09:24:25 UTC] PHP Deprecated: Creation of dynamic property lumise_addons::$storage is deprecated in /home3/jimmy18/citarature/wp-content/plugins/lumise/core/includes/addons.php on line 29  

[04-Jan-2025 09:24:24 UTC] PHP Deprecated: Creation of dynamic property Youzify_Posts_Reactions::$query is deprecated in /home3/jimmy18/citarature/wp-content/plugins/youzify-activity-reactions/class-youzify-posts-reactions.php on line 57  
[04-Jan-2025 09:24:24 UTC] PHP Deprecated: Creation of dynamic property Youzify_Posts_Reactions::$ajax is deprecated in /home3/jimmy18/citarature/wp-content/plugins/youzify-activity-reactions/class-youzify-posts-reactions.php on line 58  
[04-Jan-2025 09:24:24 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the yith-woocommerce-recover-abandoned-cart domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home3/jimmy18/citarature/wp-includes/functions.php on line 6114  
[04-Jan-2025 09:24:24 UTC] PHP Deprecated: Creation of dynamic property FastStacks::$options is deprecated in /home3/jimmy18/citarature/wp-content/plugins/fast-plugin/lib/theme-stacks/inc/stacks.php on line 139  
[04-Jan-2025 09:24:24 UTC] PHP Deprecated: Optional parameter $content declared before required parameter $activity_id is implicitly treated as a required parameter in /home3/jimmy18/citarature/wp-content/plugins/youzify-mycred/classes/yz-mycred-wall-hook.php on line 139  

If you could provide us with additional information or specific actions that lead to these errors, it would greatly assist us in identifying and resolving the issue.

Thank you for your cooperation. We look forward to your response.

Best regards,
The 8Theme Team

Dear @Crispy123,

We hope this message finds you well.

By default, when visiting a category archive page, if it contains child categories, only the child categories will be displayed, as shown in the following screenshot: https://prnt.sc/vAQjTg_IklpQ.

In this scenario, there is no need to implement any custom code to hide other categories.

We have saved the archive template accordingly. Could you kindly review it at your convenience?

Best regards,
The 8Theme Team

Dear @MAHDAR,

Thank you for reaching out to us.

Please note that the features you can disable are located under XStore > Theme Options, such as:

– Wishlist
– Quick View
– Brands
– …

However, certain other functions are not currently listed under the Theme Options and, therefore, cannot be disabled at this time.

Could you kindly let us know which specific functions you would like to disable? This will help us better understand your requirements and assist you accordingly.

Best regards,
The 8Theme Team

Dear @Crispy123,

Can you please send us the URL of that category? Maybe we can hide the other categories with custom CSS codes.

Thank you!

Hi @Martin,

Please update the previous CSS to this:

.single-product table.variations td[colspan="2"] {
    text-align: start;
    padding-left: 50px;
}

.single-product table.variations td[colspan="2"] button.reset_variations {
    background-color: transparent;
    border: none;
    color: #000;
    padding: 0;
    transform: translateY(-55px);
}

https://prnt.sc/BN19uBnipizE

Our development team is not planning to switch back the clear button to the previous style yet. However, we highly encourage you to submit your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other customers, our development team will thoughtfully consider incorporating it into a future update.

Kind regards,
The 8Theme Team

Dear @Benas,

We hope this message finds you well.

We would like to inform you that the network_site_url function is used to ensure the URL works seamlessly on both single-site and multi-site WordPress installations.

To modify the reset password link, please follow the steps below:

1. Navigate to the following file:
/wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-trigger.php

2. Locate line 294 and make the following change:

Replace:

  
   $register_data['password'] = network_site_url( "wp-login.php?action=rp&key=$key&login=" . rawurlencode( $user->user_login ), 'login' );  

With:

  
   $register_data['password'] = wc_get_account_endpoint_url( 'lost-password' ) . "?action=rp&key=$key&login=" . rawurlencode( $user->user_login );  

We hope this resolves your query. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Martin,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product table.variations td[colspan="2"] {
    text-align: end;
}

.single-product table.variations td[colspan="2"] button.reset_variations {
    background-color: transparent;
    border: none;
    color: #000;
    padding: 0;
}

https://prnt.sc/KjWeJ2q8zTOG

Kind regards,
The 8Theme Team

Dear Nicolo,

Thank you for reaching out to us. We would like to inform you that this issue is scheduled to be resolved in one of our upcoming updates.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

By default, the popup should automatically be hidden after submitting your email. To address the issue you are experiencing, we kindly request that you remove all custom code to ensure there are no conflicts with the waitlist popup functionality.

If the issue persists, we recommend testing for potential conflicts with third-party plugins. To do this, please temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your reference, you can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

After deactivating the unnecessary plugins, we kindly ask that you clear your browser’s cache and check if the issue has been resolved. This step is important, as conflicts with third-party plugins can sometimes lead to unexpected behavior.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @uttam pradhan,

1. We’ve added this custom CSS code for you:

::selection {
    background: #c19b61;
    color: #000;
}

Then the selection is working fine now: https://prnt.sc/fpn5We0QTUe9

2. Please add the following custom CSS under Text element of your footer: https://prnt.sc/C3HZPAfahNJ2

selector a {
    color: #000;
}
selector a:hover {
    color: #f0f0f0;
}

3. Please navigate to XStore > Theme Options > Typography > Body typeface > Color > then select another color: https://prnt.sc/xqGIWW-Xv0tJ.

4. Maybe you missed something in the custom CSS code when you copied.

Best regards,
The 8Theme Team

Dear @sefat,

The score of your website is average now: https://pagespeed.web.dev/analysis/https-nexnordic-no/74g8cu7zqx?hl=en&form_factor=mobile

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/. Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins as well. For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

a. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
b. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
c. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Ensure that all images are optimized for the web. You can use tools like Adobe Photoshop or free online services such as TinyPNG to reduce image file sizes without losing quality.

Best Regards,
8Theme’s Team

Hi @Abdul Moiz,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .swipers-couple-wrapper .vertical-thumbnails-wrapper .swiper-custom-left {
    top: -30px;
}

body .swipers-couple-wrapper .vertical-thumbnails-wrapper .swiper-custom-right {
    bottom: -30px;
}

https://prnt.sc/pHYr7GGBhSD0

Kind regards,
The 8Theme Team