Luca Rossi

Dear @jimmy-17,

We hope this message finds you well.

We are currently unable to access your website due to the following issue: https://prnt.sc/_LzscGHriwOV. Could you kindly assist us in resolving this by disabling the feature or configuration causing the issue?

Additionally, while reviewing the debug.log file, we did not encounter any fatal errors (e.g., 500 or 503). However, we did notice several PHP deprecation warnings. To address these and ensure optimal performance, we kindly request that you upgrade your PHP version to 8.2.x.

Here are the relevant log entries for your reference:

[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\Util\AutoPagingIterator::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/Util/AutoPagingIterator.php on line 18  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\Util\Set::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/Util/Set.php on line 40  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\StripeObject::offsetExists($k) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/StripeObject.php on line 149  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\StripeObject::offsetGet($k) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/StripeObject.php on line 158  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\StripeObject::offsetSet($k, $v) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/StripeObject.php on line 144  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\StripeObject::offsetUnset($k) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/StripeObject.php on line 154  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\StripeObject::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/StripeObject.php on line 264  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/ApiResource.php on line 68  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/SingletonApiResource.php on line 26  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Return type of Stripe\AttachedObject::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home3/jimmy18/citarature/wp-content/plugins/woo-wallet-withdrawal/includes/gateways/sdk/Stripe/lib/AttachedObject.php on line 39  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Creation of dynamic property BBP_Forums_Component::$members is deprecated in /home3/jimmy18/citarature/wp-content/plugins/bbpress/includes/extend/buddypress/loader.php on line 149  
[02-Jan-2025 04:55:50 UTC] PHP Deprecated: Creation of dynamic property BBP_Forums_Component::$activity is deprecated in /home3/jimmy18/citarature/wp-content/plugins/bbpress/includes/extend/buddypress/loader.php on line 153  

We would greatly appreciate your assistance in addressing these matters at your earliest convenience. Please let us know if you require any further information or support from our side.

Best regards,
The 8Theme Team

Hi @Abdul Moiz,

We’ve updated the custom code a little bit.

Could you please check again?

Thank you!

Hi @uttam pradhan,

1. You need to copy the single.php from the XStore parent theme to child theme in the same directory: xstore-child/single.php

2. Then edit the single.php file locates in your XStore child theme:

<?php
/**
 * Template name: Single
 * @xstore-version 9.4.0
 */

defined( 'ABSPATH' ) || exit( 'Direct script access denied.' );

get_header();

global $post;
//$l = etheme_page_config();
$not_single_post = is_singular(array('staticblocks', 'etheme_slides', 'etheme_mega_menus', 'elementor_library'));
$sidebar = get_query_var( 'et_sidebar', 'left' );
if ( $not_single_post ) {
	$sidebar = 'without';
}
$post_template  = get_query_var('et_post-template', 'default');
$post_format 	= get_post_format();
$show_post_title = etheme_get_option( 'single_post_title', 1 );
$post_large = in_array( $post_template, array('large', 'large2') );

if ( $not_single_post ) :
    $is_slides = is_singular('etheme_slides');
	do_action( 'etheme_page_heading' );
    if ( $is_slides ) {
        etheme_slides_slide_wrapper($post, apply_filters('etheme_elementor_edit_mode', false));
    }
    else {
        the_content();
    }
else : ?>
	
	<?php if(have_posts()): while(have_posts()) : the_post(); ?>
		
		<?php if ( $post_large ): ?>
            <div class="single-post-large-wrapper <?php if($post_template == 'large2') echo 'centered'; ?>">
                <div class="single-post-large">
                    <div class="post-heading">
                        <div class="container">
							<?php if($post_format == 'quote'): ?>
                                <div class="featured-quote">
                                    <div class="quote-content">
                                        <div class="quote-icon">
                                            <i class="fa fa-quote-left"></i>
                                        </div>
										<?php etheme_the_post_field( 'quote' ); ?>
                                    </div>
                                </div>
							<?php endif; ?>
							
							<?php etheme_primary_category(true); ?>
							
							<?php if ( $show_post_title ): ?>
                                <h1><?php the_title(); ?></h1>
								<?php etheme_byline(array('single'=>true)); ?>
							<?php endif ?>
                        </div>
                    </div>
                </div>
            </div>
		<?php else: ?>
			<?php do_action( 'etheme_page_heading' ); ?>
		<?php endif ?>

        <div class="google-ads">
            <script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-3461530354260406"
                    crossorigin="anonymous"></script>
            <!-- fixed header ads -->
            <ins class="adsbygoogle"
                 style="display:inline-block;width:728px;height:90px"
                 data-ad-client="ca-pub-3461530354260406"
                 data-ad-slot="6527876793"></ins>
            <script>
                (adsbygoogle = window.adsbygoogle || []).push({});
            </script>
        </div>

        <div class="container sidebar-mobile-<?php echo esc_attr( get_query_var('et_sidebar-mobile', 'bottom') ); ?>">
        <div class="content-page sidebar-position-<?php echo esc_attr( $sidebar ); ?>">
            <div class="row hfeed">
				
				<?php
				$post_content 	= get_the_content();
				$gallery_filter = etheme_gallery_from_content( $post_content );
				$classes 		= array();
				$classes[] 		= 'blog-post';
				$classes[] 		= 'post-single';
				$classes[] 		= 'post-template-' . $post_template;
				?>
				
				<?php if ( $post_template != 'full-width'): ?>
                <div class="content <?php echo esc_attr( get_query_var('et_content-class', 'col-md-9') ); ?>">
                    <article <?php post_class( $classes ); ?> id="post-<?php the_ID(); ?>" >
						<?php endif; ?>

                        <header class="post-header">
							<?php if ( etheme_get_option('blog_featured_image', 1) && !etheme_get_custom_field('post_featured')): ?>
								
								<?php etheme_post_thumb( array(
									'size' => 'full',
									'link' => false
								) ); ?>
								
								<?php if( $show_post_title && in_array($post_format, array('audio', 'video')) && in_array($post_template, array('large', 'large2')) ): ?>
                                    <div class="wp-picture">
										<?php the_post_thumbnail( 'full' ); ?>
                                    </div>
								<?php endif; ?>
							
							<?php endif ?>
							
							
							
							<?php if( $show_post_title && $post_format != 'quote' && !in_array($post_template, array('large', 'large2'))): ?>
                                <div class="post-heading">
                                    <h2 class="entry-title"><?php the_title(); ?></h2>
	                                <?php etheme_byline(array('single'=>true)); ?>
                                </div>
							<?php endif; ?>
                        </header><!-- /header -->
						
						<?php if ( $post_template == 'full-width'): ?>
                        <div class="content <?php echo esc_attr( get_query_var('et_content-class', 'col-md-9') ); ?>">
                            <article <?php post_class( $classes ); ?> id="post-<?php the_ID(); ?>" >
								<?php endif; ?>
								
								<?php if($post_format != 'gallery'): ?>
                                    <div class="content-article entry-content">
										<?php the_content(); ?>
                                    </div>
								<?php else: ?>
									<?php echo '<div class="content-article entry-content">' . $gallery_filter['filtered_content'] . '</div>'; ?>
								<?php endif; ?>

                                <div class="post-navigation"><?php wp_link_pages(); ?></div>
								
								<?php the_tags( '<div class="single-tags"><span>' . esc_html__( 'Tags: ', 'xstore' ) . '</span>', ', ', '</div>' ); ?>
								
								<?php if(etheme_get_option('post_share', 1) && class_exists('ETC\App\Controllers\Shortcodes\Share')): ?>
                                    <div class="share-post">
										<?php echo ETC\App\Controllers\Shortcodes\Share::share_shortcode( array( 'title' => esc_html__('Share Post', 'xstore') ) ) ; ?>
                                    </div>
								<?php endif; ?>

                                <div class="clear"></div>
								
								<?php if(etheme_get_option('posts_links', 1) && function_exists('etheme_project_links')): ?>
									<?php etheme_project_links(array()); ?>
								<?php endif; ?>
								
								<?php if(etheme_get_option('about_author', 1)): ?>
                                    <h3 class="about-author-title"><span><?php esc_html_e('About author', 'xstore'); ?></span></h3>
                                    <div class="author-info">
                                        <a class="pull-left" href="#">
											<?php echo get_avatar( get_the_author_meta('email') , 130 ); ?>
                                        </a>
                                        <div class="media-body">
                                            <h4 class="title-alt author-name"><span><?php esc_html_e('About Author', 'xstore'); ?></span></h4>
                                            <h4 class="media-heading"><?php the_author_link(); ?></h4>
                                            <p class="author-desc"><?php echo get_the_author_meta('description'); ?></p>
                                            <a class="author-link" href="<?php echo esc_url( get_author_posts_url( get_the_author_meta( 'ID' ) ) ); ?>" rel="author">
												<?php printf( esc_html__( 'Other posts by %1s', 'xstore' ), get_the_author() ); ?>
                                            </a>
                                        </div>
                                    </div>
								<?php endif; ?>
								
								<?php if(etheme_get_option('post_related', 1)): ?>
                                    <div class="related-posts">
										<?php etheme_get_related_posts(); ?>
                                    </div>
								<?php endif; ?>

                            </article>
							
							<?php comments_template('', true); ?>

                        </div><!-- .content -->
						
						<?php get_sidebar(); ?>

                </div>
            </div>
        </div>
	
	<?php endwhile;
	else: ?>

        <div class="container sidebar-mobile-<?php echo esc_attr( get_query_var('et_sidebar-mobile', 'bottom') ); ?>">
            <div class="content-page sidebar-position-<?php echo esc_attr( $sidebar ); ?>">
                <div class="row hfeed">
                    <h2><?php esc_html_e('No posts were found!', 'xstore') ?></h2>
					<?php get_sidebar(); ?>
                </div>
            </div>
        </div>
	
	<?php endif; ?>

<?php endif;

get_footer();

Hope it helps!

Dear Nicolo,

We hope this message finds you well.

We would like to inform you that the “Upgrade Swiper Library” setting has been removed, as the Elementor plugin now utilizes the latest version of the Swiper library starting from version 3.20.x. For your reference, you can find more details in the following developer updates:

– https://developers.elementor.com/elementor-3-20-developers-update/
– https://developers.elementor.com/elementor-3-26-developers-update/

Additionally, we have confirmed that the “Middle Outside” setting for arrows is not functioning correctly on our end as well.

To resolve this issue, we recommend adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

  
body .middle-inbox .swiper-entry .swiper-button-next,  
body .middle-inbox.swiper-entry .swiper-button-next {  
    right: -100px !important;  
}  

body .middle-inbox .swiper-entry .swiper-button-prev,  
body .middle-inbox.swiper-entry .swiper-button-prev {  
    left: -100px !important;  
}  

body .middle-inbox .swiper {  
    overflow: inherit;  
}  

body .middle-inbox .swiper-slide:not(.swiper-slide-active) {  
    opacity: 0;  
    visibility: hidden;  
}  

We hope this solution addresses the issue effectively. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Abdul Moiz,

Please try adding the following code under functions.php file locates in your child theme:

add_action('wp_footer', 'n2t_wp_footer');
function n2t_wp_footer() {
    ?>
    <script>
        jQuery(document).on('xstore_waitlist_fragment_refresh', function (){
            jQuery('.et-close-popup').click();
        });
    </script>
    <?php
}

Hope it helps!

Dear @Crispy123,

Thank you for reaching out to us.

Currently, product filter widgets are not compatible with custom pages. The product categories filter is designed to function only on the shop page or product archive pages.

To address this, we suggest the following approach:

1. Create a parent category that includes nine child categories, as outlined below:

   Parent Category  
   --- Child Category 1  
   --- Child Category 2  
   --- Child Category 3  
   ...  
   --- Child Category 8  
   --- Child Category 9  

2. Using Elementor, create a product archive builder template and assign it to the parent category.

3. Design a custom sidebar and select it within the sidebar element of the archive builder template created in the previous step.

We hope this solution meets your requirements. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Uttam Pradhan,

We kindly request that you select the fonts, colors, and other design styles on your own, as these elements fall outside the scope of the standard support services we provide.

Please note that our support is specifically focused on addressing issues related to the XStore theme.

We appreciate your understanding and cooperation in this matter.

Best regards,
The 8Theme Team

Dear @Uttam Pradhan,

We hope this message finds you well.

In this case, we kindly recommend creating a builder template for single posts. You can refer to the following guide for assistance: https://elementor.com/help/creating-a-single-post-template-with-elementor-pro/.

Additionally, you can create custom sidebars for the left and right sections of the post content. Please refer to this screenshot for guidance:https://prnt.sc/CMuRK3oqs2yu, and consult our documentation for further details: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Fantasy,

Currently, there is no hooks to edit the number yet. It’s random for now.

To edit the number of hours, please go to this file: /wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php at the line 797:

– Change:

$product_options['time_ago'] = rand( 2, 59 );

– To:

$product_options['time_ago'] = rand( 6, 12 );

After that, add the following code under functions.php file locates in your child theme:

function n2t_text_strings( $translated_text, $text, $domain ) {
	switch ( $translated_text ) {
		case 'minutes ago' :
			$translated_text = 'hours ago';
			break;
	}
	return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

Hope it helps!

Hi @Rio Market Services,

Please provide us with the temporary wp-admin, and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Dear @jimmy-17,

We kindly request your assistance in downgrading the Dokan Pro plugin to version 3.13.1. Unfortunately, we do not have access to the zip file for the Pro version.

Your help with this matter would be greatly appreciated.

Thank you in advance for your support.

Best regards,
The 8Theme Team

Dear @Uttam Pradhan,

Thank you for reaching out to us.

1. We regret to inform you that the feature you are inquiring about is not currently available in our XStore theme. However, we highly encourage you to submit your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other customers, our development team will thoughtfully consider incorporating it into a future update.

2. Could you please clarify or share the Google Ads HTML code you are referring to? Generally, you can add such code to the HTML element within the theme.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @jimmy-17,

We hope this message finds you well.

We would like to inform you that we have rolled back the Dokan plugin to version 13.3.1 on your behalf. Could you kindly check and confirm if everything is functioning as expected now?

Please rest assured that our development team is actively investigating this issue, and a resolution will be included in one of the upcoming updates.

Thank you for your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Crispy123,

The following admin account in Private Content area is not working.

Could you please double check?

Best regards,
8Theme’s Team

If you need anything else please let us know.

Kind regards,
The 8Theme Team