Forum Replies Created

Viewing 30 posts - 1,951 through 1,980 (of 5,356 total)
1 2 3 … 65 66 67 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear @joebuston,

    We hope this message finds you well.

    Could you kindly provide temporary FTP access so that we can review the situation and determine how best to assist you?

    To set up FTP access, we will need the following details:
    – FTP Host
    – FTP Username
    – FTP Password
    – FTP Port

    If you require any assistance in creating these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

    Thank you for your cooperation. Please let us know if you have any questions or need further clarification.

    Best regards,
    The 8Theme Team

    #430082 Copied In reply to: website is blank for some people when they land
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Tlp,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
li#menu-item-382691 .nav-sublist > ul {
    left: auto;
    right: 100%;
}

    Kind regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #429998 Copied In reply to: Menu not working properly on my desktop screen resolution
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Raj,

    To integrate Google AdSense into your desired pages, kindly follow these steps:
    1. Edit the specific pages where you would like to insert the Google AdSense.
    2. Add an HTML element containing the Google AdSense code to those pages.

    For further guidance, please refer to our instructional video: (https://www.awesomescreenshot.com/video/35353093?key=356a14640ff5aa20a7e362b0ee2c31ea).

    We hope this information is helpful. Should you have any additional questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429983 Copied In reply to: Where we paste google ad sense code ?????????
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Abdul Moiz,

    We hope this message finds you well.

    To assist you further, we would like to recommend a couple of 3rd party plugins that may be helpful. Kindly take a look at the following options:

    – https://woocommerce.com/products/shipment-tracking/
    – https://wordpress.org/plugins/woo-orders-tracking/

    Should you have any questions or require additional support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429980 Copied In reply to: advise on custom order field how to add them
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Wick’d,

    We’ve fixed this issue by adding this custom CSS code:

    
body .swiper {
		padding: 15px 10px;
}

    Could you please check again: https://prnt.sc/CFG-ptP14nFV?

    Thank you!

    #429977 Copied In reply to: Xstore product carousel box shadow isn’t working
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @anhph1,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
#tab-description table {
    border-collapse: collapse;
}

#tab-description table th,
#tab-description table td {
    border: 1px solid #333;
    text-align: start;
    padding: 10px;
}

    https://prnt.sc/1BZ3RmRs3LFn

    Kind regards,
    The 8Theme Team

    #429972 Copied In reply to: Error displaying table on product information page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @anhph1,

    We hope this message finds you well.

    Could you kindly share with us the URL of the product that contains the tables? This will allow us to provide you with the necessary custom CSS codes.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #429941 Copied In reply to: Error displaying table on product information page
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ameer,

    We couldn’t reproduce this issue on our end, please check the video in private content.

    It might be the cache issue. Could you please clear all the caches and try again?

    Thank you!

    Please contact administrator
    for this information.
    #429940 Copied In reply to: Link is Going Back to Default For Some Reason
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Boddicker,

    We hope this message finds you well.

    1. Please note that the country field cannot be removed directly through the Elementor editor. To hide the country field, you can use the following custom CSS code. Kindly add it under XStore > Theme Options > Theme Custom CSS > Global CSS: 

      
p#billing_country_field {  
    display: none;  
}

    2. Regarding the “Create New Account” form and the shipping address, it is simply a checkbox and does not require any additional edits. For your reference, please see the screenshot below:
    (https://prnt.sc/SlPMv2KkArPX)

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429934 Copied In reply to: Checkout – just a black page in Elevator
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @APOODesign,

    Unfortunately, this is just a hotfix for your website. You would need to backup this file for each update: /wp-content/themes/xstore/js/modules/woocommerce.min.js.

    We kindly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/ . If your request garners sufficient support from other customers, our development team will carefully evaluate its potential inclusion in a future update.

    Thank you for your valuable input and for helping us improve.

    Best regards,
    8Theme’s Team

    #429909 Copied In reply to: Js error with Woocommerce and B2B Bulk Order form.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Toesi,

    The emtpy cart issue is not related to the Redirect to the cart page after successful addition setting.

    To address this issue, we kindly recommend testing for potential conflicts with third-party plugins. As part of this process, we suggest temporarily disabling any non-essential third-party plugins that are not included in the XStore theme package. For your convenience, you can find the list of plugins included with the XStore theme at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    Once you have deactivated the unnecessary plugins, we kindly request that you clear your browser’s cache and verify whether the issue has been resolved. This step is crucial, as conflicts with third-party plugins can sometimes result in unexpected behavior.

    Best regards,
    The 8Theme Team

    #429908 Copied In reply to: Add to Cart notification not visible when Ajax Cart is turned off
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Massimiliano,

    It’s not possible with the current design.

    But you can achieve like our screenshot by adding this custom CSS codes:

    
.etheme-product-grid-item .footer-inner {
    text-align: center;
}
.etheme-product-grid-item .footer-inner a.button {
    grid-column: span 5;
    border-radius: 0;
}

.etheme-product-grid-item .footer-inner a.xstore-wishlist {
    grid-column-start: 2;
}

.etheme-product-grid-item .footer-inner a.xstore-compare {
    grid-column-start: 3;
}

.etheme-product-grid-item .footer-inner span.show-quickly {
    grid-column-start: 4;
}

    Hope it helps!

    Files is visible for topic creator and
    support staff only.
    #429905 Copied In reply to: How to get a full Add to Cart Button on Hover (not only icon)
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @uttam pradhan,

    Please change the z-index of your header to 9999.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #429902 Copied In reply to: I need the space between post and the header!
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @APOODesign,

    We hope this message finds you well.

    Could you kindly clear all caches and verify the updates once again?

    The file that has been modified is as follows:
    /wp-content/themes/xstore/js/modules/woocommerce.min.js

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    #429852 Copied In reply to: Js error with Woocommerce and B2B Bulk Order form.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @uttam pradhan,

    For the spacing of Google Ad, please add this custom CSS code:

    
.container.google-ad-wrapper.text-center {
    padding: 15px 0;
}

    To make the ad sidebar sticky, please enable the sticky setting of Elementor: https://prnt.sc/M74b_tU0Cee2

    https://elementor.com/help/sticky-scrolling-effect-pro/

    Hope it helps!

    #429849 Copied In reply to: I need the space between post and the header!
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Alyan,

    We hope this message finds you well.

    It appears that YouTube no longer supports embedding playlists directly. To address this, we recommend trying the method outlined in the following article: https://www.wpbeginner.com/plugins/how-to-embed-a-youtube-playlist-in-wordpress-best-method/.

    Alternatively, you may consider using a third-party plugin, such as the https://wordpress.org/plugins/youtube-playlist-player/.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429846 Copied In reply to: YouTube Playlist Does not Display Properly
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alyan,

    This is how it looks on our end: https://www.awesomescreenshot.com/video/35310893?key=7438a99aa23b49184ae48722d4a7377c.

    We guess it could the changes we made on the frontend.min.js file. We’re going to roll back this file as before because it requires many customization codes to achieve what you want.

    Then we encourage you to submit a feature request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion garners sufficient support from other customers, our development team will consider implementing it in one of our future updates.

    We truly value your feedback and appreciate your understanding.

    Best regards,
    The 8Theme Team

    #429845 Copied In reply to: Out of Stock Items are not able to click on the shop page.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Uttam Pradhan,

    We would like to inform you that we have copied the single.php file to the child theme as per your request. Additionally, we have placed the Google ad below the header for you.

    You can review the changes at the following link: https://www.englishstory.in/aryans-magical-ride/.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429830 Copied In reply to: I need the space between post and the header!
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @wajahat zaidi,

    Did you change the WHM login?

    We’re unable to login anymore.

    Best regards,
    The 8Theme Team.

    Please contact administrator
    for this information.
    #429824 Copied In reply to: Assistance Required: High Server Load Issues with XStore Theme
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Toesi,

    Would it be possible to redirect on the cart page it self?

    Please go to WooCommerce > Settings > Products > Add to cart behaviour > check on the Redirect to the cart page after successful addition setting.

    https://prnt.sc/Cyqrhvj-Xkg6

    Best regards,
    The 8Theme Team

    #429820 Copied In reply to: Add to Cart notification not visible when Ajax Cart is turned off
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alyan,

    Please clear all the cahes and check again.

    The colors are clickable on our end. Please check the attachment.

    Also I want to inform you that the color filter does not work properly. Please look into this.

    Can you please share a video?

    Thank you!

    Files is visible for topic creator and
    support staff only.
    #429762 Copied In reply to: Out of Stock Items are not able to click on the shop page.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @demos,

    We hope this message finds you well.

    After reviewing the error log, we have identified that the issues appear to be related to the Dokan plugin. To address this, we have rolled back the Dokan plugin to version 3.13.1, which has resolved the problem on our end.

    However, we kindly request your assistance in rolling back the Dokan Pro plugin to version 3.13.x as well. Currently, the XStore theme is not yet compatible with the latest version of the Dokan plugin, and our development team is actively working on resolving this compatibility issue.

    We greatly appreciate your support and look forward to your assistance in this matter.

    Best regards,
    The 8Theme Team

    #429761 Copied In reply to: Issue with Pro Elements Plugin when editing pages
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Alyan,

    We hope this message finds you well.

    We would like to inform you that there is currently no setting available to enable the selection of out-of-stock variation colors. To address this, we had to make modifications to the following file:

    /wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js/frontend.min.js

    Please be aware that these changes will be overwritten when the XStore Core plugin is updated in the future. We recommend keeping this in mind for any upcoming updates.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429757 Copied In reply to: Out of Stock Items are not able to click on the shop page.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Szocs Attila,

    We hope this message finds you well.

    In this case, we kindly request your assistance in creating a staging site for us. This will allow us to investigate the issue more thoroughly without impacting your live site.

    To create a staging site, you may use the following plugin: https://wordpress.org/plugins/wp-staging/.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    #429752 Copied In reply to: Request for Step-by-Step Guide to Add or Restore Banner on Shop-Category-Product Page with Elementor
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sefat,

    We hope this message finds you well.

    Kindly consider referring to the following articles for assistance:

    – https://www.businessbloomer.com/woocommerce-add-content-additional-information-tab/
    – https://10web.io/blog/how-to-add-additional-information-to-woocommerce-products/

    We hope you find these resources helpful.

    Best regards,
    The 8Theme Team

    #429735 Copied In reply to: Brand name not showing in Products detail page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Crispy123,

    Thank you for reaching out to us.

    It appears that you are experiencing issues related to a third-party plugin. Kindly note that any concerns or problems associated with third-party plugins should be directed to the respective plugin’s author, as they fall outside the scope of the standard support services we provide.

    We appreciate your understanding in this matter.

    Best regards,
    The 8Theme Team

    #429734 Copied In reply to: WooCommerce labeling via DHL is not working.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Raj,

    We hope this message finds you well.

    Could you kindly let us know where you would like to add Google AdSense on your website?

    Please note that it can typically be added using a Text Widget from the sidebars or an HTML element within Elementor.

    Should you require any further assistance, feel free to reach out to us.

    Best regards,
    The 8Theme Team

    #429732 Copied In reply to: Where we paste google ad sense code ?????????
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @APOODesign,

    We hope this message finds you well.

    We kindly request your assistance in purging the cache of your staging site. We have made some updates to the following file:

    /wp-content/themes/xstore/js/modules/woocommerce.min.js

    However, the changes are not yet reflected on the frontend.

    Thank you in advance for your help!

    Best regards,
    The 8Theme Team

    #429727 Copied In reply to: Js error with Woocommerce and B2B Bulk Order form.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @jimmy-17,

    We hope this message finds you well.

    After thoroughly reviewing the debug.log file, we were unable to identify any errors related to the 500/503 issues you mentioned. In light of this, we kindly recommend reaching out to your hosting provider for further assistance in resolving the matter.

    Regarding your inquiry about the next update enabling compatibility with the latest version of Dokan Pro, please note that our development team is actively working on it. We appreciate your patience and encourage you to stay tuned for updates.

    Should you have any further questions or require additional support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429726 Copied In reply to: Errors 500 and 503 and my site is very slow
    Avatar: Justin
    Luca Rossi
    Support staff

    If you need anything else, please let us know.

    Best regards,
    The 8Theme Team

    #429725 Copied In reply to: suddenly, SITE became slow. Please suggest the best solution.
  • 1 2 3 … 65 66 67 … 177 178 179
    1,951–1,980 of 5,356 posts
Viewing 30 posts - 1,951 through 1,980 (of 5,356 total)
1 2 3 … 65 66 67 … 177 178 179