Forum Replies Created

Viewing 30 posts - 1,621 through 1,650 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 08:13

    Dear @nebcreative,

    We have noticed that the “Other Pages” header has already been removed.

    Could you kindly confirm if everything is now functioning correctly?

    Thank you for your time and assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2025 at 13:14

    Hi @TheOne,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .swiper-button-next.swiper-button-disabled, 
    body .swiper-button-prev.swiper-button-disabled {
        cursor: pointer;
        z-index: 9999;
        pointer-events: all;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2025 at 13:09

    Dear @Malek,

    Could you please try adding the following code under functions.php file locates in your child theme?

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer() {
        ?>
        <script>
            jQuery( document.body ).on( 'updated_cart_totals', function(){
                window.location.reload(true);
            });
        </script>
        <?php
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2025 at 12:54

    Dear @CAMALEAO,

    We have resolved the logo issue for you.

    However, could you kindly provide more details regarding the issue with your products? We would appreciate further clarification, as we are not entirely clear on the matter.

    Thank you for your time and assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2025 at 12:47

    Dear @Youcef,

    We would like to inform you that we have disabled the Ajax “Add to Cart” setting.

    Could you kindly assist us in testing it again? Please let us know the outcome at your earliest convenience.

    We appreciate your support and look forward to your feedback.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2025 at 06:05

    Dear Nicolo,

    Thank you for reaching out.

    At this time, there is no exact schedule available. However, please stay tuned for further updates.

    Should you have any questions, feel free to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 16:55

    Dear @Tlp,

    We hope you are doing well.

    We have noticed that the product images on your website are quite large. To improve performance, we kindly ask you to reduce their size.

    Additionally, there are too many font requests loading on the shop page, which may affect your website’s speed. To optimize this, we recommend downloading Google Fonts directly to your website. You can do this using the following plugin:
    (https://wordpress.org/plugins/local-google-fonts/)

    Alternatively, you may follow this manual solution:
    (https://wp-rocket.me/blog/self-hosting-google-fonts/)

    If you need any assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 16:48

    Hi @shangyu929,

    We’ve replied to you on this ticket: https://www.8theme.com/topic/the-xstore-mobile-menu-doesnt-respond-%e3%80%82%e3%80%82/#post-435512.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 16:48

    Dear @shangyu929,

    We have tested your website on an iPhone 11, and the mobile menu appears to be functioning correctly. Please find a screenshot for your reference:

    (https://imgur.com/HgktPqN)

    Additionally, we noticed that your website is using the Nitropack cache plugin. We kindly suggest disabling this plugin and testing the mobile menu again on your devices to see if the issue persists.

    We hope this helps! Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 16:40

    Dear @Diana,

    We have reviewed your website, and we are pleased to inform you that the loading time is now performing well.

    Please find the screen recordings for your reference:

    – (https://www.awesomescreenshot.com/video/37039693?key=b9a0a3c965b592418767bcbcc354c014)
    – (https://www.awesomescreenshot.com/video/37039750?key=d9c797a4bb3c72262ee2972f423bdcaf)

    If you are using cache plugins, we recommend logging out before testing to obtain more accurate results.

    Additionally, we suggest converting your images to the WebP format to reduce file sizes and improve performance. You can find more details here: (https://developer.chrome.com/docs/lighthouse/performance/uses-webp-images/?utm_source=lighthouse&utm_medium=lr).

    Should you have any further questions or require assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 10:09

    Hi @marcusigurd,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.woocommerce-order-received section.woocommerce-order-details > table > tfoot:nth-child(3) {
        display: none !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 09:49

    Dear @Uttam Pradhan,

    We hope you are doing well.

    It seems that the provided username and password are not working. Could you kindly verify and confirm the correct credentials?

    Your assistance would be greatly appreciated.

    Thank you in advance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 08:46

    Hi @Safe Desires,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    div#elementor-lightbox-slideshow-single-img img {
        max-height: 90vh;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 08:43

    Dear @Dropex,

    Thank you for reaching out to us.

    We would like to inform you that we do not frequently work with the LiteSpeed Cache plugin. However, we recommend referring to the official documentation for more detailed information: (https://docs.litespeedtech.com/lscache/lscwp/).

    We hope this helps! Please feel free to reach out if you need any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 08:40

    Dear @Fabricehty,

    We hope you are doing well.

    The texts in question are generated by the Mailchimp plugin. Could you kindly verify whether the language settings have been correctly configured?

    For your reference, you may find additional information here:
    (https://www.mc4wp.com/kb/multilingual/)

    We hope this helps. Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2025 at 05:08

    You’re most welcome!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 11:06

    Hi @uttam pradhan,

    Please update the previous custom CSS code to this:

    
    body.etheme-elementor-off-canvas--shown {
        overflow-y: hidden !important;
        height: 100vh !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 10:44

    Dear @Dropex,

    We hope you are doing well.

    It appears that the issue might be related to caching. Could you kindly assist us by disabling the LiteSpeed Cache plugin and then checking the issue again?

    We would greatly appreciate your help.

    Thank you in advance!

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 10:11

    Dear @uttam pradhan,

    This feature is not available in our XStore theme yet.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 08:55

    Hi @Fabricehty,

    Did you sort it out? We could see that the form looks good now:

    https://www.awesomescreenshot.com/image/53115155?key=4e1d68df56cd4e49176cda2a03e32bcd

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 08:39

    Dear @mitys,

    This feature is not available in our XStore theme yet.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 08:23

    Dear @finleydesign,

    You can add your custom HTML code to the Quick View modal by copying the following file into your XStore child theme within the same directory:

    /wp-content/themes/xstore-child/woocommerce/product-quick-view-canvas.php

    Once copied, you may insert your custom code below line 372.

    We hope this helps! Please feel free to reach out if you have any further questions.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2025 at 06:34

    Dear @nebcreative,

    We hope you are doing well.

    We have noticed a conflict in your Header Builder configuration. Currently, two headers are being assigned to all other pages, as shown in the screenshot below:

    (https://prnt.sc/_WOgD8qm-hTq)

    To resolve this issue, we recommend removing the “Other Pages” header and working with the default header instead.

    Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 17:46

    Dear @Malek,

    We hope you are doing well.

    Apologies for the delayed response, as we were away over the weekend.

    Could you kindly provide us with a screen recording of the issue? Unfortunately, we are unable to reproduce it on our end. You may use the following tool to record and share the video with us:

    (https://www.awesomescreenshot.com/video/36953506?key=c98cb7dc18aba74c4a72b7d55f90b499)

    We truly appreciate your cooperation.

    Thank you in advance!

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 13:51

    Dear @TheOne,

    We would like to check your website backend but this username/password is not working anymore.

    Could you please help us double check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 13:46

    Dear @Fabricehty,

    We hope you are doing well.

    Could you kindly clarify what you would like to achieve with the form? Are you looking to left-align the input fields, or is there another specific adjustment you have in mind?

    Your clarification would be greatly appreciated.

    Thank you in advance for your response.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 10:00

    Hi @Fabricehty,

    Do you mean the email address is overflaped the right column?

    https://prnt.sc/Wb39kuze3HUG

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .MyAccount-user-info div {
        word-break: break-all;
        padding-right: 5px;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 09:50

    Dear @plnewton,

    We hope you are doing well.

    You may consider trying the following plugin: (https://yithemes.com/themes/plugins/yith-woocommerce-product-add-ons/).

    This plugin offers both free and paid versions, allowing you to explore its features before making a decision.

    I hope this helps! Please feel free to reach out if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 09:28

    Dear Rakesh,

    Thank you for reaching out to us.

    At this time, the XStore theme does not include this feature. However, you may consider using third-party plugins or exploring the suggestion provided by @razr1911 as a possible solution.

    Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2025 at 06:41

    Dear Rakesh,

    We have not tested it yet, but you may consider trying this plugin: (https://woocommerce.com/products/advanced-conditional-shipping/).

    We hope this helps! Please feel free to reach out if you need any further assistance.

    Best regards,
    8Theme Team

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Viewing 30 posts - 1,621 through 1,650 (of 5,361 total)
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