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Viewing 30 posts - 1,591 through 1,620 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 18:01

    Hi @Mukhtar Ahmad,

    Please add the following code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-item .et_st-default-holder {
        display: flex;
        align-items: center;
    }
    .etheme-product-grid-item .et_st-default-holder[data-et-holder="pa_size"]::before {
        content: 'Size: ';
        line-height: 26px;
    }
    .etheme-product-grid-item .et_st-default-holder[data-et-holder="pa_condition"]::before {
        content: 'Condition: ';
        line-height: 26px;
    }
    .etheme-product-grid-item .et_st-default-holder ul {
        margin-top: 0 !important;
        margin-left: 0 !important;
    }
    

    https://tinyurl.com/27ctaru9

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 17:52

    Dear @Youcef,

    Please note that the woocommerce_add_cart_item_data hook falls outside the scope of our support team, as it is highly complex and requires extensive customization.

    We highly encourage you to share your suggestion on our (https://www.8theme.com/taskboard/). If your idea receives sufficient support from other customers, our development team will carefully assess the feasibility of incorporating it into a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 17:50

    Dear @CAMALEAO,

    We kindly request you to update your XStore theme and XStore Core plugin to the latest versions (9.4.8 and 5.4.8, respectively).

    Please let us know if you encounter any issues or require further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 10:26

    Hi @CAMALEAO,

    The custom CSS codes are under XStore > Theme Options > Theme Custom CSS > Global CSS.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 10:25

    Dear @Nitin Sharma,

    We hope you are doing well.

    Please refer to the following documentation for guidance on configuring the LiteSpeed Cache plugin to help resolve the mentioned issues: (https://docs.litespeedtech.com/lscache/lscwp/).

    Kindly note that speed optimization falls outside the scope of our standard support services. However, we encourage you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may be subject to additional charges.

    Should you have any further questions or require any assistance, please do not hesitate to contact us.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 10:23

    Dear Diana,

    We would like to inform you that the XStore theme registers only two image sizes, as follows:

    
    etheme-woocommerce-nimi  
    etheme-nimi  
    

    If needed, you may try disabling them by modifying the following lines (83 and 85) in the file located at:
    /wp-content/themes/xstore/theme/theme-setup.php

    
    add_image_size( 'etheme-woocommerce-nimi', $wc_mini_sizes['width'], $wc_mini_sizes['height'] );  
    add_image_size( 'etheme-nimi', 10, 10 );  
    

    Additionally, we believe that these registered image sizes should not be the cause of slow image loading on the website.

    Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 10:10

    Dear @thibaultcomte,

    We suspect that certain custom CSS codes from Elementor may be conflicting with our code.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 08:04

    Dear @CAMALEAO,

    We have implemented some custom CSS codes.

    Could you kindly review them at your earliest convenience?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 06:55

    Dear @Nitin Sharma,

    The issue was caused by the lazy loading image feature of the LiteSpeed Cache plugin.

    Could you kindly disable this cache plugin temporarily and try again? Please let us know if the issue persists.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 06:52

    Dear @nebcreative,

    We suggest you to try with this solution: https://www.businessbloomer.com/woocommerce-add-text-thank-page/.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 06:51

    Dear @thibaultcomte,

    We have identified that the issue was caused by the Elementor Canvas template. To resolve this, we have switched to a different page template, and everything is now functioning correctly.

    Additionally, we have excluded the header and footer builder from the cart and checkout pages.

    Could you kindly review the changes and confirm if everything is working as expected?

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2025 at 06:10

    Let us know how it goes!

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 14:59

    Hi @plnewton,

    We’ve disabled the sticky cart feature on the single product page for you.

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 14:57

    Dear Mukhtar Ahmad,

    We hope you are doing well.

    Could you kindly confirm whether you would like to move “VERY GOOD” above EUR 41 in the following screenshot? (https://tinyurl.com/24xpzya2)

    Additionally, regarding the brand filter issue, please ensure that a brand has been assigned to each product.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 14:38

    Dear @thibaultcomte,

    We hope you are doing well.

    We noticed that your XStore version is currently 1.9: (https://tinyurl.com/23fucbe7). We are unsure why this is the case.

    Could you kindly reinstall version 9.4.8 at your earliest convenience?

    Please let us know if you need any assistance.

    Thank you for your time and cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 14:20

    Dear @pablostevens,

    You can modify the form element and insert your custom post type by following the instructions provided in the link below:

    (https://tinyurl.com/224e2qcx)

    Additionally, please add the following code to the functions.php file located in your child theme:

    (https://stackoverflow.com/a/22669610)

    We hope this information is helpful. If you have any further questions, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 10:02

    Dear Allen,

    We hope you are doing well.

    Apologies for the delayed response, as it was the weekend.

    Our development team will get back to you via email shortly.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 06:43

    Dear @Nitin Sharma,

    We hope you are doing well.

    Apologies for the delayed response, as it was the weekend.

    We have checked, and the cart icon appears to be displaying correctly on both the home page and other pages:

    – (https://prnt.sc/VyFc9V8PpiTm)
    – (https://prnt.sc/BQsRWtqIqDG2)

    Could you kindly confirm if everything looks fine on your end?

    Thank you for your time and assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 3, 2025 at 06:43

    Glad you’ve sorted it out.

    If you need anything else please let us know.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2025 at 11:00

    Dear @Tlp,

    Thank you for reaching out.

    Unfortunately, there is no option to move the Google Pay button to that specific location. However, you may find the following solution helpful:

    https://wordpress.org/support/topic/moving-pay-with-link-and-google-pay-buttons-in-woocommerce-checkout/
    https://wordpress.org/support/topic/move-apple-google-pay-button-in-checkout/#post-16422682

    We hope this helps! Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2025 at 10:37

    Dear @Tlp,

    We hope you are doing well.

    We have noticed that your website has a large number of third-party plugins installed. To help identify any potential performance issues, we kindly ask you to temporarily disable these plugins and check your website again. Having too many active plugins may affect your website’s speed and overall performance.

    Please let us know if you need any assistance. We appreciate your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2025 at 10:05

    Dear @Ali Ahmad,

    Implementing this change requires significant modifications to the code. However, you may consider trying the following solution: when users add a product to the cart, they will be redirected to the checkout page. You can find more details here: (https://www.businessbloomer.com/woocommerce-redirect-checkout-add-cart/).

    We hope this helps! Please feel free to reach out if you need further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2025 at 09:48

    Dear @CAMALEAO,

    We have adjusted the product title font size to 18px on desktop and 13px on mobile as requested.

    Please find the updated previews below:
    – (https://prnt.sc/_ae3-jzrmRxd)
    – (https://prnt.sc/CA7P-GxHAx5X)

    Could you kindly review the changes and let us know if everything looks as expected?

    Additionally, please ensure that all caches are cleared to see the latest updates.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2025 at 08:55

    Dear @Diana,

    We have reviewed your category pages once again and can confirm that they continue to load quickly.

    Unfortunately, speed optimization falls outside the scope of our standard support services. However, we would like to invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please note that customization services may incur additional charges.

    If you have any further questions or require any assistance, please do not hesitate to reach out to us.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 10:48

    Dear @Tlp,

    Could you please clarify what you mean by a “displaying issue”? Upon checking, we can see that both Cards and Google Pay are displaying correctly:

    (https://www.awesomescreenshot.com/image/53178472?key=efd00b5e2f1eb566571d996b3cb68a5b)

    Kindly note that any issues related to third-party plugins should be directed to the respective plugin’s author. You can reach out to them via the following link: (https://woocommerce.com/my-account/create-a-ticket?select=18627). As these fall outside the scope of our standard support services, we are unable to assist further in this matter.

    We appreciate your understanding.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 10:27

    Hi @Nitin Sharma,

    Please update the shortcode to this: [product_page show_title="false" id="4587"]

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 09:50

    Dear @Uttam Pradhan,

    We have re-added the custom CSS codes. Could you kindly check and confirm if everything is working as expected?

    Please note that the overflow: hidden property does not function on iOS devices, so it will not be possible to hide the scroll behavior on those devices.

    Should you have any further questions or require assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 09:09

    Dear @Tlp,

    We suspect that the issue may be related to WP-Rocket.

    Could you kindly disable all caching plugins and check again? Please let us know if the issue persists.

    Thank you for your time and cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 08:17

    Dear @Safe Desires,

    We hope you are doing well.

    Could you please remove the OptinMonster code from the Global CSS section? This is not the appropriate location for adding it.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2025 at 08:15

    Dear @Youcef,

    We hope you are doing well.

    Could you kindly assist us in reaching out to the developer to clarify which specific hook is needed? This will help us determine whether we can add the missing hooks to the template files for you.

    Thank you in advance for your support.

    Best regards,
    8Theme Team

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Viewing 30 posts - 1,591 through 1,620 (of 5,361 total)
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