Forum Replies Created

Viewing 30 posts - 1,561 through 1,590 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 15:32

    Dear @Goostaf,

    We hope you are doing well.

    As you may have noticed, the wishlist button no longer contains an href URL. Given this, we are unsure of the source from which Google has crawled these URLs.

    Please note that our support team is available to assist you in resolving any issues related to the XStore theme. However, optimizing SEO scores falls outside the scope of our standard support services.

    We appreciate your understanding.

    Best regards,
    8Theme Team

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    Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 15:20

    Dear @slw250@hotmail.com,

    We apologize for the delayed response due to the weekend.

    Kindly note that replying to your own topics will move them to the bottom of the queue, which may result in a longer waiting time.

    1. Please add the following code to the functions.php file located in your child theme:

    
    function max_quantity_single( $max, $product ) {  
        if (is_product()) return $max;  
        $stock = get_post_meta( get_the_ID(), '_stock', true );  
        return $stock;  
    }  
    add_filter( 'woocommerce_quantity_input_max', 'max_quantity_single', 10, 2 );  
    

    2. The previous hooks are no longer functional. Kindly update your custom code to use the following hook:

    after_etheme_product_grid_list_product_element_title

    I hope this helps. Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 11:11

    Hi @Ju En,

    We’ve added this custom CSS code to the first section on the Our Story page:

    https://prnt.sc/L6dhAOUM5uRr

    
    selector {
        transform: translateY(calc( 22px + var(--translateY) )) !important;
    }
    

    Now everything looks good.

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 10:58

    Dear @Fantasy,

    We would appreciate some clarification on this matter, as we are still not entirely clear on the issue.

    Could you kindly provide screenshots or videos to help us better understand the details of the problem? This will allow us to assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 07:29

    Dear @Sega,

    By default, the mobile menu panel is disabled when using the Checkout/Cart element from the XStore theme.

    To prevent this issue, we recommend switching to the default Checkout element of Elementor:

    (https://prnt.sc/OjggDOPxYZ2w)

    If you need any further assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 06:35

    Dear @Adeeb Ahmed,

    We hope you are doing well.

    1. You can enable the pagination of reviews by navigating to Settings > Discussions:
    (https://prnt.sc/up7Zv9PpTMbU)

    2. If you would like to move the Reviews section to the product tabs, we recommend using the Single Product Tabs element from XStore instead:
    (https://prnt.sc/5lqNZGqfE9hB)

    We hope this information is helpful. Please feel free to reach out if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 9, 2025 at 15:39

    Hi @Sega,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.etheme-elementor-off-canvas--shown .et-mobile-panel-wrapper {
        opacity: 1 !important;
        visibility: visible !important;
        transform: none !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 9, 2025 at 15:33

    Hi @Fantasy,

    In this case, you have to double check your custom codes by yourself.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 9, 2025 at 15:31

    Hi @Adeeb Ahmed,

    Could you please double check, your website is not accessible right now?

    https://tinyurl.com/25xevek8

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 9, 2025 at 15:25

    Dear @2347281,

    Please try adding this custom code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer() {
        ?>
        <script>
            jQuery((document).on('click touchend', '.etheme-elementor-nav-menu.vertical li a.item-link.etheme-elementor-nav-menu-item.etheme-elementor-nav-menu-item-parent', function (e){
                window.location.href = jQuery(this).attr('href');
            });
    
            jQuery(document).on('click touchend', '.etheme-elementor-nav-menu.vertical li a.item-link.etheme-elementor-nav-menu-item.etheme-elementor-nav-menu-item-parent span.etheme-elementor-nav-menu-item-arrow', function (e){
                var parent = jQuery(this).parent().parent();
                console.log(parent);
                jQuery(parent).next('.nav-sublist-dropdown').slideToggle();
                return false;
            });)
        </script>
        <?php
    }
    

    and one more: in lightbox apears some line “data-e-action-hash=”

    Please provide the product URL.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 16:13

    Hi @Nitin Sharma,

    The box-shadow has been removed successfully: https://tinyurl.com/24rxslln.

    To make the checkboxes circle, it requires many customization code so you have to do it by yourself or contact to our development team.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 16:09

    Hi @Fantasy,

    We’ve added the JS code.

    Please check the checkout page again.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 16:01

    Dear @CAMALEAO,

    We hope you are doing well.

    Regarding the following product: (https://adheraglue.com/product/adhera-acrylic-ab-adhesive/), we noticed that you are editing it using the Elementor Editor. Please note that when Elementor is used, the content from the Elementor Editor will be displayed on the single product page.

    If you would like to display only the product description, we kindly recommend switching back to the default WordPress editor.

    For reference, please check the following link: (https://tinyurl.com/2y9p8u8b).

    Should you need any further assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 15:50

    Dear Andrea,

    We hope you are doing well.

    Could you kindly provide temporary WP-Admin access? We need to review your settings.

    To grant access, please create a new user account with an administrator role via your WordPress Dashboard. Once the account has been set up, you may securely share the username and password with us through the designated Private Content section.

    Thank you for your cooperation. Should you have any questions, please feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 09:07

    Hi @Generaltec,

    We’ve updated the custom CSS codes a little bit.

    Could you please double check?

    Thanks.

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 08:25

    Dear @Malek,

    Thank you for reaching out to us.

    We have forwarded this issue to our development team, and it is expected to be resolved in upcoming updates. We appreciate your patience and understanding.

    Please stay tuned for further updates.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 08:10

    Hi @Nitin Sharma,

    To remove the box-shadow, please add this custom CSS codes:

    
    input#terms,
    input#ship-to-different-address-checkbox {
        border: none;
        box-shadow: none;
    }
    

    To make the checkboxes circle, please try with this solution: https://stackoverflow.com/questions/37832505/how-to-make-a-checkbox-in-circle-shape-with-custom-css.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 07:57

    Dear @Fantasy,

    Please also add this Javascript code snippet:

    
    jQuery( document ).ready(function() {
      jQuery(document).on('change','#payment',function(){
        jQuery( 'body' ).trigger( 'update_checkout' );
       });
    
    });
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 07:28

    Hi @Youcef,

    In this case, we highly encourage you to a new request on our (https://www.8theme.com/taskboard/). If your idea receives sufficient support from other customers, our development team will carefully assess the feasibility of incorporating it into a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 07:27

    Hi @WebTech Global,

    Please try adding the following code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
        global $product;
    	switch ( $translated_text ) {
    		case 'Unfortunately, there are no products that match your criteria' :
    			$translated_text = 'Your Custom Text Will Go Here';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 05:30

    Dear @nebcreative,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 6, 2025 at 10:33

    Dear @Adeeb Ahmed,

    We hope you are doing well.

    We would like to inform you that we have added the review form to the single product template builder, and it is now functioning properly. You can review it at the following link:

    (https://amesie.com/product/3-in-1-magnetic-folding-wireless-charger-station-for-phone-transparent-fast-charging-for-smartwatch-and-airpods/?v=14169eaccff3)

    Could you please check and confirm?

    Looking forward to your feedback.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 6, 2025 at 08:18

    Dear @Nitin Sharma,

    Thank you for reaching out.

    Currently, there are no specific settings available for those checkbox/radio buttons. However, we recommend trying the following solution: (https://css-tricks.com/zero-trickery-custom-radios-and-checkboxes/).

    Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 6, 2025 at 07:31

    Hi @CAMALEAO,

    1. You have to use the 3rd party plugins or custom CSS codes.

    2. You can take a look at the following articles:

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 6, 2025 at 07:28

    Hi @Youcef,

    Can you please try with the default Add To Cart element: https://prnt.sc/Fbj5g2NpmLL3?

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2025 at 10:41

    Hi @Generaltec,

    Do you mean the loading icon on each XStore widget?

    https://prnt.sc/YeAYYMQA9UHB

    It’s called Ajaxify. To completely disable this feature, please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    Then add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    /* Ajaxify Animation */
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
        opacity: 1;
        visibility: visible;
    }
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
        display: none;
    }
    /* Ajaxify Aniamtion */
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2025 at 10:29

    Hi @CAMALEAO,

    1. Regarding your first question, to ensure that the table created with TablePress is displayed properly on mobile devices, you may need to enable the “Responsive Tables” feature. You can do this by installing the TablePress Extension: Responsive Tables or by using custom CSS to improve the table’s appearance on smaller screens. Additionally, adjusting the table layout and enabling horizontal scrolling can help enhance mobile responsiveness. Please note that the issues from 3rd party plugins must be directed to plugin’s author. They fall out of scope our support standard services we provide. https://wordpress.org/support/plugin/tablepress/

    2. For your second question, to translate your website into other languages, we recommend using plugins such as WPML (WordPress Multilingual Plugin) or Polylang. These plugins allow you to create multilingual content efficiently. Another option is to use Weglot, which provides automatic translations with manual editing capabilities. The best choice depends on your specific needs and preferences.

    If you need further assistance, please feel free to ask.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2025 at 09:49

    Hi @pablostevens,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2025 at 07:30

    Hi @Adeeb Ahmed,

    Please find and remove this custom CSS code:

    
    .star-rating {
        display: none;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2025 at 06:57

    Hi @CAMALEAO,

    Can you please clear the caches and check again?

    https://prnt.sc/-ury1i3H5mW7

    Thank you!

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Viewing 30 posts - 1,561 through 1,590 (of 5,361 total)
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