Dear Peter,

We hope you are doing well.

Could you kindly provide us with the WordPress admin account credentials? This will allow us to review the backend settings more thoroughly.

Looking forward to your response.

Best regards,
8Theme Team

Dear @nebcreative,

We have reviewed the error logs and identified the following issue:

2025-03-20T02:15:51+00:00 Critical Uncaught Error: Call to a member function is_visible() on bool in /home2/statusgruppe/public_html/wp-content/themes/xstore/framework/template-elements.php:613  
Additional context  
{  
    "error": {  
        "type": 1,  
        "file": "/home2/statusgruppe/public_html/wp-content/themes/xstore/framework/template-elements.php",  
        "line": 613  
    },  
    "remote-logging": true,  
    "backtrace": [  
        ...  
    ]  
}

To address this, we have applied a hotfix in the functions.php file located within your child theme.

Please check and let us know if you continue to experience any issues.

Best regards,
8Theme Team

Hi @Rashi,

1. The slider image that we have is getting blurry on the mobile version. Looks fine on desktop.

2. Is there a way to display one image on desktop and a different one in the mobile view? – how?

The image is zooming on mobile so it’s getting blurred. In this case, we suggest you to create a separated section for desktop and mobile by using the Repsonsive setting: https://prnt.sc/HSYjYjYowmi-

The categories that I have on the menu that has sub-item named Earring, Necklace, Bracelet, Rings.

They go by the extension like -> Joulree.com/earrings

But the product category that you see below the slider, when you click on one of them

They by the extention like -> Joulree.com/shop/earrings

Which I don’t want and unable to rectify that.

By default, the URL of product categories will include /product-category/ slug. We suggest you to take a look at this article to remove the product category slug: https://stackoverflow.com/questions/43447175/woocommerce-how-to-remove-product-product-category-from-urls.

Can I make the Instagram Feed option stretch all the way to the both the sides?

Please change the Page Layout of your home page to Elementor Full Width: https://prnt.sc/MChGQa7uZ3vM.

Hope it helps!

Dear @Aya Mohamed,

We’ve updated the XStore theme and XStore Core plugin to the latest version and this issue has been resolved.

Could you please check again?

Best Regards,
8Theme’s Team

Hi @khurram virk,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

figure.wp-block-table table {
    border: 1px solid #e1e1e1;
}

figure.wp-block-table table td,
figure.wp-block-table table th{
    padding: 15px;
    text-align: left;
}

figure.wp-block-table table td:first-child,
figure.wp-block-table table th:first-child {
    border-right: 1px solid #e1e1e1;
}

figure.wp-block-table table tr {
    border-bottom: 1px solid #e1e1e1;
}

https://prnt.sc/L6xPS40hGzqZ

Kind regards,
The 8Theme Team

Dear @filiphdan,

You can include a span tag inside the h1 element as follows:

<h1>Jardim da Pini <span class="hide">cactos e suculentas</span></h1>

We hope this helps!

Best regards,
8Theme Team

Dear @Anurag,

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Dear @Kingsley,

Thank you for reaching out to us.

In this case, we kindly recommend that you contact the WP-Rocket Support Team for further assistance regarding this issue. You can reach them at the following link: (https://wp-rocket.me/support/).

Please note that issues related to third-party plugins fall outside the scope of our standard support services.

We appreciate your understanding.

Best regards,
8Theme Team

Hi @ubansal,

Please add the following code under functions.php file locates in your child theme:

add_action('wp_footer', 'n2t_wp_footer', 999);
function n2t_wp_footer(){
	?>
    <script>
        jQuery( function($){
            $(document).ready(function(){
                $('span.days.timer-count').parent().remove();
            })
        });
    </script>
	<?php
}

Hope it helps!

Hi @Goostaf,

Please try with the following code:

// Modify product queries to exclude products from subcategories of the current parent category
function change_parent_category_query($query_args) {

	// Only affect frontend product queries
	if (!is_admin() && $query_args['post_type'] === 'product') {

		global $wpdb;
		$parent_id = get_queried_object()->term_id;

		// Ensure we have a valid parent category ID
		if (isset($parent_id) && is_numeric($parent_id)) {

			// Get all subcategory term_taxonomy_ids for the parent category
			$all_subcategory_ids = $wpdb->get_results(
				$wpdb->prepare(
					"SELECT term_taxonomy_id 
                     FROM {$wpdb->prefix}term_taxonomy 
                     WHERE taxonomy = 'product_cat' 
                     AND parent = %d",
					$parent_id
				)
			);

			$list_ids = array();

			// Collect subcategory IDs in an array
			foreach ($all_subcategory_ids as $asi) {
				$list_ids[] = esc_attr($asi->term_taxonomy_id);
			}

			// Get the existing tax_query if any
			$tax_query = $query_args['tax_query'];

			// Add our condition to exclude these subcategories
			$tax_query[] = array(
				'taxonomy' => 'product_cat',
				'field'    => 'term_id',
				'parent'   => 0,
				'terms'    => $list_ids,
				'operator' => 'NOT IN'
			);

			// Set the modified tax_query back to the query
			$query_args['tax_query'] = $tax_query;
		}
	}
}

// Hook our function to pre_get_posts
add_filter('woocommerce_products_widget_query_args', 'change_parent_category_query', 999);

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

If you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Dear @ubansal,

We hope you are doing well.

Please note that the sale countdown will not be displayed on product archive pages, as each variation has its own sale price and date. However, on the single product page, the sale countdown will appear once a variation is selected.

For reference, please see the following screenshots:
– (https://prnt.sc/icYYKpFzJPVz)
– (https://prnt.sc/TAiMsOsiROYS)

We hope this explanation clarifies your concern. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

Hi @Sega,

If you need anything else, please let us know.

Best regards,
8Theme Team

Hi @Aya Mohamed,

Did you check our video: https://www.awesomescreenshot.com/video/37737153?key=6c11b60da946710322755ff2a5dbe842?

The home & my account pages look good on our end.

Best Regards,
8Theme’s Team

Hi @slw250@hotmail.com,

Can you please try adding this custom code under functions.php file locates in your child theme?

add_action('wp_footer', 'n2t_wp_footer', 99);
function n2t_wp_footer() {
	?>
	<script>
		!function($) {
			"use strict";
			$(document).on('change', '.woocommerce-cart-form .qty', function(){
				var value = $(this).val(),
					name_d = $(this).attr('name'),
					name = name_d.replace('qty_duplicated', 'qty');
				$('select[name="'+name+'"]').val(value);
			});
		}(jQuery);
	</script>
	<?php
}

Hope it helps!

Hi @Denurade,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce-MyAccount-content .woocommerce-orders-table__cell-order-actions a.woocommerce-button.button.pay {
    display: none !important;
}

Kind regards,
The 8Theme Team