Luca Rossi

Dear @Crispy123,

Could this be a cache-related issue? The images appear correctly on our end: (https://tinyurl.com/2bdkgw3t).

May we kindly ask you to double-check the images located in the /wp-content/uploads/ directories as well?

Please let us know if you need any further assistance.

Best regards,
8Theme Team

Dear @NxtArt_ro,

Thank you for reaching out to us.

We would like to inform you that this feature is not available in our XStore theme. However, you may consider using the following third-party plugin as an alternative: (https://wordpress.org/plugins/woo-addon-uploads/).

We hope this helps. Please feel free to contact us if you need any further assistance.

Best regards,
8Theme Team

Hi @ubansal,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.product-type-variable .product-information .fixed-content > p.price {
    display: none !important;
}

https://prnt.sc/uyKNSoa5gyod

Kind regards,
The 8Theme Team

Dear @Wick’d,

We have disabled all third-party plugins, and the quantity functionality is now working correctly again: https://wickd-distro.co.uk/yamato/?product=pixl-6000-disposable-vape-20mg.

To identify the conflicting plugin causing this issue, we kindly recommend reactivating the plugins one by one.

Please let us know if you need any further assistance.

Best regards,
8Theme Team

Hi @Aya Mohamed,

How can we reproduce this issue on our end?

https://www.awesomescreenshot.com/image/53433448?key=fb82e67d0f0181ab11dbb4df39741164

Thank you!

Dear @thibaultcomte,

Thank you for reaching out to us.

Please note that website speed optimization falls outside the scope of our standard support services.

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

If you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Dear @Terpsauce,

We hope you are doing well.

Apologies for the delayed response, as it was the weekend.

The breadcrumb on the blog page is the default one. You can customize its styles by navigating to XStore > Theme Options > Breadcrumbs via the following link: (https://tinyurl.com/22wk8gzs).

Please let us know if you need any further assistance.

Best regards,
8Theme Team

Dear Janina,

We hope you are doing well.

We have reviewed the following page: [https://akademie-kindliche-entwicklung.de/programm/](https://akademie-kindliche-entwicklung.de/programm/), but we were unable to find any expired products.

Could you kindly add some? If needed, we may be able to apply custom CSS codes to assist with the display.

Please let us know how we can proceed.

Best regards,
The 8Theme Team

Dear @Goostaf,

We would appreciate it if you could provide us with more details regarding your concerns, as we are not entirely clear on the issues you are experiencing.

Could you kindly elaborate further?

Looking forward to your response.

Best regards,
The 8Theme Team

Dear @DolphinRC,

In this case, we kindly recommend creating a staging site using the WP-Staging plugin. This will allow you to perform debugging in a safe environment without affecting your live website.

You can find the plugin here: (https://wordpress.org/plugins/wp-staging/)

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hi @Odiporo,

Those loading icons are called Ajaxify feature from XStore theme. To completely disable this feature, please add the following code under functions.php file locates in your child theme:

add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');

Then add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

/* Ajaxify Animation */
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
    opacity: 1 !important;
    visibility: visible !important;
}
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
    display: none !important;
}
/* Ajaxify Aniamtion */

Hope it helps!

Dear @samo,

We hope you are doing well.

To remove the checkout fields, please refer to the following article: (https://developer.woocommerce.com/docs/customizing-checkout-fields-using-actions-and-filters/).

We hope you find this information helpful. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

Dear @Ju En,

1. It appears that the gap occurs only when scrolling. Unfortunately, as this feature is controlled by the Elementor plugin, there are no custom CSS codes available to fix it. We kindly recommend reaching out to the Elementor support team for further assistance: (https://wordpress.org/support/plugin/elementor/).

2. The z-index of the first section was set to 0, causing it to always remain below the second section. We have already corrected this issue. Could you please check and confirm if everything is working as expected now?

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Dear @DolphinRC,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Dear @FPA,

Our support team operates from various countries.

Below are the IP addresses (both IPv4 and IPv6) that we kindly request you to add to the whitelist:

– IPv4: 116.111.184.133
– IPv6: 2a09:bac1:7a80:10::2e5:61
– IPv6: 2a09:bac1:7ae0:10::3c3:31

You may simply copy and paste them into the whitelist IP list.

Thank you for your support. Please let us know if you need any further information.

Best regards,
8Theme Team