Forum Replies Created

Viewing 30 posts - 1,321 through 1,350 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2025 at 13:04

    Hi @Abdulaziz,

    You can try with the following code, if will add the request a quote link next to the price:

    
    add_filter('woocommerce_cart_item_price', 'n2t_woocommerce_cart_item_price');
    function n2t_woocommerce_cart_item_price($price, $cart_item, $cart_item_key) {
        $request_quote_button  = 'Your button go here';
        return $price . $request_quote_button;
    }
    

    For more information, please take a look at this document: https://docs.yithemes.com/yith-woocommerce-request-a-quote/

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2025 at 08:53

    Dear @Abbass Mokashar,

    We hope this message finds you well.

    We would like to kindly request further clarification regarding your inquiry, as we are still uncertain about the specific outcome you are aiming to achieve.

    To assist you more effectively, could you please provide us with relevant screenshots or a short video demonstrating the issue or your desired result?

    Thank you in advance for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2025 at 07:12

    Dear @Yasir Alam (8Theme),

    We have reviewed the matter and noticed that the custom CSS has already been added, as shown in the following screenshot:

    https://prnt.sc/91Qe31N3aVBc


    @Ronny
    : Kindly proceed to create a separate support ticket for further assistance.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2025 at 07:09

    Dear Carla,

    We hope this message finds you well.

    We would like to inform you that a hotfix has been successfully applied to your website to resolve the reported issue. Additionally, this fix has been included in the upcoming updates to ensure continued stability and performance.

    The file that was modified is as follows:
    wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php (line 542)

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 14:13

    Dear @Carla,

    We hope this message finds you well.

    We would like to inform you that WP Rocket is fully compatible with our XStore theme. For your convenience, we have provided some helpful documentation to assist you with the setup and optimization process:

    – Excluding files from JavaScript defer: https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js
    – Compatibility exclusions for delaying JavaScript execution: https://docs.wp-rocket.me/article/1560-delay-javascript-execution-compatibility-exclusions
    – Optimizing WP Rocket settings with XStore: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    We hope you find this information useful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 14:09

    Hi @Abdulaziz,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-elementor-off-canvas_content .et_b-tabs-wrapper .et_b-tabs,
    .etheme-elementor-off-canvas_content .et_b-tabs-wrapper > form.woocommerce-form {
        display: none;
    }
    

    Hope it helps!

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 14:00

    Dear @Nirmalya,

    Thank you for reaching out.

    We kindly recommend that you contact the plugin’s author directly regarding the issue described here: https://wordpress.org/support/topic/you-do-not-have-permission-to-perform-this-action-while-check-out-the-product/.

    Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 13:58

    Hi @Juergen,

    We’ve checked your website in the latest version of Safari and couldn’t reproduce this issue.

    Please check our screenshot.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 08:33

    Dear @Mike_XStore,

    The video has been removed per your request!

    Should you have any further questions or require additional assistance, please do not hesitate to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 08:31

    Dear @yang qiaorun,

    That product is not accessible anymore: https://prnt.sc/ubNQ2PsrVuf9.

    Can you please double check?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 07:56

    Dear @Rudi Swarts,

    We hope this message finds you well.

    We have occasionally encountered an error while accessing your website. Please see the screenshot for reference: https://prnt.sc/IseAnXO1ICJ6.

    It appears that the issue may be related to your hosting provider’s database. We kindly suggest reaching out to your hosting support team to investigate and resolve the matter.

    Should you need any further assistance from our side, please do not hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 07:48

    Dear Baris,

    We hope this message finds you well.

    We would like to suggest the following solution that may help you display variation prices more effectively in WooCommerce:
    https://www.businessbloomer.com/woocommerce-replace-variable-price-with-variation-price/

    We hope you find this resource helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 07:43

    Hi @Yasir Alam 8Theme,

    Please try adding the following code under functions.php file locates in your child theme:

    
    add_filter('woocommerce_format_sale_price', 'add_sale_price_percentage', 20, 3 );
    function add_sale_price_percentage( $price, $regular_price, $sale_price ){
    	// Strip html tags and currency (we keep only the float number)
    	$regular_price = strip_tags( $regular_price );
    	$regular_price = (float) preg_replace('/[^0-9.]+/', '', $regular_price);
    	$sale_price = strip_tags( $sale_price );
    	$sale_price = (float) preg_replace('/[^0-9.]+/', '', $sale_price);
    
    	// Percentage text and calculation
    	$percentage = round( ( $regular_price - $sale_price ) / $regular_price * 100 );
    
    	// return on sale price range with "Save " and the discounted percentage
    	return $price . ' <span class="save-percent">' . $percentage . '% OFF</span>';
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 07:25

    Dear Carla,

    We hope this message finds you well.

    We have reviewed the issue while logged in as an administrator, and everything appears to be functioning correctly. For your reference, please see the following screen recording: https://www.awesomescreenshot.com/video/38455281?key=394406de4e5c624a1dfd0dabdc9e2689.

    It is possible that the issue may be related to caching. We kindly suggest temporarily disabling the WP Rocket plugin and checking the site again to see if the problem persists.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 05:39

    Dear @Mike_XStore,

    Thank you for reaching out.

    2. Unfortunately, there are no available settings or hooks that allow for direct modifications to the price filter element.

    3. However, we noticed that you may have already resolved the issue, as shown in the following screen recording: [Deleted]

    4. For further reference, you may review the following file:
    /wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php
    Please keep in mind that making direct changes to plugin files is not recommended, as any modifications will be lost after each plugin update.

    If you have any further questions or need additional assistance, feel free to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 6, 2025 at 14:50

    Dear @Carla,

    We hope this message finds you well.

    In order to review and verify your current settings, we kindly request temporary access to your WordPress admin panel.

    To grant us access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section provided for this purpose.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 13:04

    Dear @Mike_XStore,

    We hope this message finds you well.

    Please find below our responses to your recent inquiries:

    1. The “Reset Filter” button/toggle is not displaying in the shop sidebar widget.

    – We have moved the widget to the appropriate sidebar for you. You can view the update here: https://prnt.sc/HwF6TwXFqXB0.

    2. In the price filter on the sidebar, is there a way to omit the “.00” so that, for example, $499.00 displays as $499?

    – The price format displayed in the filter follows the settings configured in your WooCommerce store. You may refer to your current settings here: https://prnt.sc/ZhZVSF0ihmMT.

    3. Multiple attributes are currently shown on the Shop and Product Archive pages (beneath the products, as seen in the attached image), but we would like to display only the color attribute. While we can hide the others using CSS, another issue has arisen: the product image no longer updates when selecting a different color swatch. This functionality was previously working but no longer appears to be. Could you please investigate? It seems that color swatches are only functioning under the “Related Products” section.

    – Unfortunately, it appears that all product attributes are being displayed together by default. You might consider changing the swatch layout type to “Default” to see if that resolves the issue: https://prnt.sc/2ky3sWyzSJPC.

    4. Is it possible to display the product title above the image across all pages?

    – This is technically possible; however, it would require significant customization to implement.

    5. How can we add a “View Details” button beneath each product on the Shop and Archive pages that links to the individual product page?

    – You can achieve this by adding the following code to the functions.php file in your child theme:

    
    add_action('etheme_product_grid_list_after_product_item', 'n2t_etheme_product_grid_list_after_product_item');
    function n2t_etheme_product_grid_list_after_product_item(){
    	?>
        <a class="btn btn-black medium" href="<?php the_permalink(); ?>">View Details</a>
    	<?php
    }
    

    Please let us know if you need any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 12:05

    Dear Robert,

    Thank you for reaching out to us.

    Please note that implementing the functionality you described would require a significant amount of custom coding.

    1. To determine whether a product is a child of a grouped product, you may use the following code snippet:

    
    $product_id = 123; // The ID of the product you're checking
    
    $args = array(
        'type' => 'grouped',
        'post_type' => 'product',
        'post_status' => 'publish',
        'posts_per_page' => -1,
        'fields' => 'ids',
    );
    
    $grouped_products = wc_get_products($args);
    
    $is_child = false;
    
    foreach ($grouped_products as $grouped_id) {
        $grouped_product = wc_get_product($grouped_id);
        $children = $grouped_product->get_children(); // array of child product IDs
    
        if (in_array($product_id, $children)) {
            $is_child = true;
            break;
        }
    }
    
    if ($is_child) {
        echo "Product #$product_id is a child of a grouped product.";
    } else {
        echo "Product #$product_id is not a child of any grouped product.";
    }
    

    2. Additionally, you can use the woocommerce_cart_item_permalink hook to modify the mini-cart item link based on the result of the above check. More information on this hook can be found here:
    https://wp-kama.com/plugin/woocommerce/hook/woocommerce_cart_item_permalink

    Please be advised that such customizations fall outside the scope of our standard support services.

    If you require further assistance or would like to request a custom solution, we kindly invite you to submit a request through our Customization Panel:
    https://www.8theme.com/account/#etheme_customization_panel

    Please note that customization services may be subject to additional charges.

    We appreciate your understanding and are here to help should you have any further questions.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 11:51

    Dear @rayee,

    Thank you for reaching out.

    In this case, we kindly recommend contacting the plugin’s author directly to address the issue you are experiencing. You may submit a support ticket through the following link: https://cmsmart.net/support_ticket.

    Please note that issues related to third-party plugins fall outside the scope of our standard support services.

    Alternatively, if you require additional customizations or assistance beyond the default functionality, we invite you to submit a request via our Customization Panel: https://www.8theme.com/account/#etheme_customization_panel. Kindly be advised that customization services may incur additional charges.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 11:23

    Dear @Micksc62,

    We hope this message finds you well.

    Please accept our apologies for the delayed response due to the weekend.

    We have noticed that the website appears to be currently inaccessible, as shown in the following screenshot: https://prnt.sc/F3BkcWWcqEW0. We would greatly appreciate it if you could kindly verify this on your end.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 07:39

    Hi @ubansal,

    We’ve changed the custom codes to this:

    
    add_action('wp_footer', 'n2t_wp_footer', 999);
    function n2t_wp_footer(){
    	?>
        <script>
            jQuery( function($){
                $(document).ready(function(){
                    $('span.days.timer-count').parent().remove();
                });
    			
    			var target = document.querySelector('.products-loop .ajax-content');
    
    			// Create an observer instance.
    			var observer = new MutationObserver(function(mutations) {
    				$('span.days.timer-count').parent().remove();   
    			});
    
    			// Pass in the target node, as well as the observer options.
    			observer.observe(target, {
    				attributes:    true,
    				childList:     true,
    				characterData: true
    			});
            });
        </script>
    	<?php
    }
    

    Now the day timer is removed.

    Can you check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 06:51

    Dear @rayee,

    We hope this message finds you well.

    We would like to inform you that, due to the presence of custom code in your setup, the prices of the imported products were not displayed correctly.

    To resolve this issue, we kindly ask you to re-import your products and verify whether the prices are now appearing as expected.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 06:48

    Dear @M.,

    You can try with this Javascript event:

    
    jQuery( function($){
        $(document).ready(function(){
            $( ".single_variation_wrap" ).on( "show_variation", function ( event, variation ) {
                //Your custom JS code will go here.
            } );
        })
    });
    

    For more information, please take a look at this: https://stackoverflow.com/questions/24279555/woocommerce-trigger-event-after-change-of-variation.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 06:45

    Dear @Jennifer,

    We hope this message finds you well.

    We would like to investigate the issues you reported; however, it appears that your staging site is no longer accessible: https://darkorchid-finch-794542.hostingersite.com/.

    Could you kindly check the site and provide us with an updated link or restore access so we may proceed with our review?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2025 at 12:47

    Hello @M.,

    Thank you for reaching out to us.

    Yes, you can disable the theme’s filter layout if you would like to try a third-party plugin instead. To do this, we recommend checking the Widgets > Shop Sidebar section in your WordPress dashboard, depending on how the filter is implemented. If you need further assistance with disabling the filter, please let us know and we’ll be happy to guide you through the process.

    As for third-party plugins, there are several popular options available that offer advanced filtering functionality. Some commonly used plugins include:

    – Filter Everything
    – WOOF – WooCommerce Products Filter
    – Product Filter for WooCommerce by XforWooCommerce

    Please ensure that any plugin you choose is compatible with your current theme and WordPress version. We also recommend testing the plugin on a staging site before applying changes to your live website.

    If you have any further questions or need help with the setup, feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2025 at 12:44

    Dear @Alessandro,

    We would like to inform you that there is a filter hook responsible for enabling or disabling the lightbox functionality:

    etheme_single_product_variation_gallery_lightbox

    It appears that this hook was consistently returning false, and we were unable to determine the exact reason for this behavior.

    To resolve the issue, we have applied a temporary hotfix by adding the following line to the functions.php file located in your child theme:

    add_filter('etheme_single_product_variation_gallery_lightbox', '__return_true');

    With this adjustment, the lightbox feature is now functioning correctly.

    Please let us know if you have any questions or need further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2025 at 12:41

    Dear @Goostaf,

    Thank you for reaching out to us.

    Please note that the shipping methods are structured within an HTML table format, which makes it quite challenging to apply custom CSS effectively. Implementing the desired changes would require modifications to the HTML structure itself.

    For any customizations that go beyond the default functionality, we kindly encourage you to submit a request through our Customization Panel, available at: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that such customization services may incur additional charges.

    If you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2025 at 10:24

    Dear @rayee,

    We hope this message finds you well.

    We would like to inform you that we have commented out the following section of code:

    
    /*add_filter( 'woocommerce_get_price_html', function($html, $product ) {
        $wrap = in_array( $product->get_type(), ['simple','variable'] );
        if( $product->get_type() === 'variable' ) {
            $prices = [ $product->get_variation_price( 'min' ), $product->get_variation_price( 'max' ) ];
            if( $prices[0] !== $prices[1] ) $wrap = false;
        }
        return $wrap ? ( '' . $html . '' ) : $html;
    }, 10, 2);
    add_filter( 'woocommerce_available_variation', function( $data, $product, $variation) {
        if( ! empty( $data['price_html'] ) )
            $data['price_html'] = '' . $data['price_html'] . '';
        return $data;
    }, 10, 3);*/
    

    After making this change, we imported the following product for testing:
    https://jewelperch.com/product/misc/poster-2/

    We are pleased to report that the price is now displaying correctly.

    Could you kindly review the product on your end and confirm if everything is working as expected?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2025 at 09:52

    Dear Jason,

    We hope this message finds you well.

    We would like to inform you that you are currently utilizing the Product Archive Builder template. Please be aware that this template is applied to both your shop page and product category pages.

    Should you wish to make any modifications, you can do so by editing the relevant section within the Product Archive Builder template. You may access it directly via the following link: https://prnt.sc/7JeK5rqsFH3l.

    Additionally, we noticed that you are using the LiteSpeed Cache plugin. To ensure that any changes are reflected immediately, please remember to purge all caches through the plugin.

    If you have any further questions or require assistance, please do not hesitate to contact us. We are always happy to help.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2025 at 08:57

    Dear @M.,

    Thank you for reaching out to us.

    Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide. For assistance with the plugin in question, we kindly recommend contacting the plugin’s author directly via the following support page:
    https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/

    Alternatively, you may consider using the official WooCommerce PayPal plugin, which can be found here:
    https://wordpress.org/plugins/woocommerce-paypal-payments/

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 1,321 through 1,350 (of 5,361 total)
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