Luca Rossi

Dear Abdulaziz,

Please note that the login/register off-canvas is integrated with the header, and as such, it appears on all pages by default. Unfortunately, there is no custom code currently implemented to exclude it specifically from the “My Account” page.

We appreciate your understanding.

Best regards,
The 8Theme Team

Dear @Safe Desires,

Thank you for reaching out.

It appears that the styling for the WooCommerce Smart Coupons plugin is currently missing. We kindly recommend contacting the plugin’s official support team for further assistance regarding this issue: https://woocommerce.com/products/smart-coupons/.

Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide.

We appreciate your understanding.

Best regards,
The 8Theme Team

Dear @Abdulaziz,

We hope this message finds you well.

The duplication issue you are experiencing appears to be caused by the register/login form being loaded from the off-canvas section:

https://tinyurl.com/22vuckfh

If you would prefer to remove the default forms from the My Account page and display custom content instead (such as your own text), you may consider using the following code snippet:

add_filter('the_content', 'n2t_my_account_override');
function n2t_my_account_override($content) {
    if (!is_user_logged_in() && is_account_page()) {
        return 'Your Custom Text';
    }
    return $content;
}

We hope this solution proves helpful. Please feel free to reach out if you have any further questions or need additional assistance.

Best regards,
The 8Theme Team

Dear @Jennifer,

We hope this message finds you well.

We would like to kindly recommend using the Product Archive Builder, as it offers greater control and flexibility compared to the Theme Customizer.

For your reference, you can find detailed documentation here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
The 8Theme Team

Dear Anurag,

We hope this message finds you well.

We noticed that the shortcode element was missing a width style on the frontend. To resolve this issue, we have added the following custom CSS, which is now working correctly:

.elementor-widget-shortcode {
    width: 100%;
}

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

Dear Anurag,

We hope this message finds you well.

I am a member of the 8Theme support team. We kindly request that you provide us with your current admin account credentials so that we can further investigate the issue.

It appears that the previous account is no longer accessible.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

Dear @mkwong,

We hope this message finds you well.

Could you kindly provide us with access to your website so that we may review it in more detail?

https://prnt.sc/4KqGQ2u65Oxs

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @Rafi,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear @Stevo123456,

We hope this message finds you well.

We have reviewed your website and would like to share the following observations:

– The “My Account” page appears to be functioning correctly. You may view a screenshot here: https://www.awesomescreenshot.com/image/53713121?key=eb1f295059ba4f6df4846786db6ecd61.
– Your XStore theme is currently up to date; however, we noticed that your support period has expired. We recommend renewing your support at the following link: https://1.envato.market/2rXmmA.
– We did not detect any error messages in the Console log of your homepage. Please refer to the attached file for further details.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Tienda Vicortech,

We can confirm it’s slow loading but couldn’t reproduce this issue on your video. Please check our screen records:

– https://www.awesomescreenshot.com/video/38273330?key=308de89cafa45e9da9acc51a142815a0
– https://www.awesomescreenshot.com/video/38273423?key=1883fd61101b99abef698d6aad4ad87a

If the Litespeed cache plugin is not working with your website, we suggest you to try with the WP-Rocket plugin: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

As we mentioned in the previous reply, website speed optimization falls outside the scope of our standard support services. However, if you require further assistance with this matter, we invite you to submit a request through our customization panel:
https://www.8theme.com/account/#etheme_customization_panel

Kindly be advised that customization services may be subject to additional charges.

Thanks for understanding!

Best regards,
The 8Theme Team

Dear Maria,

We hope this message finds you well.

To assist in resolving the issue you are experiencing, we kindly recommend disabling all third-party plugins that are not included with the XStore theme. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once you have deactivated the additional plugins, please clear your browser cache and check if the issue persists.

If the problem continues, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear the cache once more and test the functionality again.

Additionally, we recommend performing the same test using the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child theme.

Please let us know the outcome of these tests so we can further assist you.

Best regards,
The 8Theme Team

Dear @Stevo123456,

We hope this message finds you well.

In order to review and verify your current settings, we kindly request temporary access to your WordPress admin panel.

To grant us access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section provided for this purpose.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Dear Mauro,

We hope this message finds you well.

We have noticed that the sale price for the referenced product has been set to €360 in the backend: https://tinyurl.com/2alx57z2. For your reference, here is how it appears on the frontend: https://tinyurl.com/29myamyu.

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

Dear @Abdulaziz,

We hope this message finds you well.

To add new custom fields to the WooCommerce registration form, we kindly recommend reviewing the following article, which provides a helpful guide:
https://stackoverflow.com/a/41290299/2660153

For email and phone number verification, you may find the following plugins useful:

– Customer Email Verification for WooCommerce: https://wordpress.org/plugins/customer-email-verification-for-woocommerce/
– miniOrange OTP Verification: https://vi.wordpress.org/plugins/miniorange-otp-verification/

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Tienda Vicortech,

We hope this message finds you well.

We kindly recommend reviewing the official documentation for Litespeed Cache to properly configure the plugin settings. You can access the documentation at the following link:
https://docs.litespeedtech.com/lscache/lscwp/

Additionally, we suggest excluding all scripts related to the XStore theme from the “Combine JS” option of LiteSpeed Cache plugin. Specifically, you may consider excluding the following path:

/wp-content/themes/xstore/js

Please note that website speed optimization falls outside the scope of our standard support services. However, if you require further assistance with this matter, we invite you to submit a request through our customization panel:
https://www.8theme.com/account/#etheme_customization_panel

Kindly be advised that customization services may be subject to additional charges.

Should you have any further questions or need additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team