Forum Replies Created

Viewing 30 posts - 1,231 through 1,260 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    April 19, 2025 at 13:10

    Dear @Yasir Alam and the 8Theme Team,

    We hope this message finds you well.

    Kindly switch to using the checkout elements provided by the XStore theme instead of the current block editor code, as shown in the following screenshots:

    https://prnt.sc/u0toiko72oh0
    https://prnt.sc/XAT8y9zBzbtw

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 19, 2025 at 12:53

    Dear @elrincondelanena.moda@gmail.com,

    We hope this message finds you well.

    We would like to inform you that we have added the following lines of code to the wp-config.php file:

    
    ini_set('display_errors','off');
    ini_set('error_reporting', E_ALL);
    
    define('WP_DEBUG_LOG', false);
    define('WP_DEBUG_DISPLAY', false);
    

    As a result, all warning messages have been successfully removed.

    Could you please review the site again at your convenience and confirm that everything is working as expected?

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 18:25

    Dear @Yasir Alam 8Theme,

    We hope this message finds you well.

    Could you kindly switch the checkout page to use the Elementor editor? It is currently utilizing the block editor.

    Additionally, we would appreciate it if you could review the admin account listed in the Private Content area, as it no longer appears to be functioning.

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 18:23

    Dear @Aya Mohamed,

    We hope this message finds you well.

    1. We were unable to reproduce the issue on our end. We tested it using Google Chrome on macOS. For your reference, please find the screen recording here: https://www.awesomescreenshot.com/video/38910426?key=9d9f29396d95190954eeaed558b4cc15.

    2. Currently, the Brand and Product categories are saved upon selection; however, attributes are not saved at this time. We highly encourage you to share your suggestion on our Taskboard: https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will consider it for a future update.

    3. If you would like the browser’s Back button to function correctly, we recommend switching to the default pagination instead of Ajax Pagination. Please note that Ajax Pagination does not support the browser’s Back button functionality.

    4. We can confirm this issue on our end as well. As a workaround, we kindly suggest changing the position of the thumbnails to the bottom. You can do so by following this link: https://tinyurl.com/22xyxtkb.

    5. At this time, only one video per product is supported.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 17:59

    Hi @Yasir Alam 8Theme,

    Please update the custom CSS codes to this:

    
    span#radio-control-wc-payment-method-options-cod__label span.wc-block-components-payment-method-label::after {
        content: 'Your custom text should go here.';
        display: block;
        position: absolute;
        right: 16px;
        top: 16px;
        max-width: 300px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 17:28

    Hi @Yasir Alam 8Theme,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    span#radio-control-wc-payment-method-options-cod__label span.wc-block-components-payment-method-label::after {
        content: 'Your custom text should go here.';
        display: block;
    }

    https://tinyurl.com/24qvbtbf

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 14:36

    Hi @elrincondelanena.moda@gmail.com,

    Can you please change the password of bots account or creating a new admin account for us take a closer look?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 14:30

    Dear @Yasir Alam,

    We hope this message finds you well.

    When editing the Cash on Delivery payment method, you have the option to add a description or specific instructions. Please refer to the following screenshot for guidance:
    https://prnt.sc/5EYfMaVB_537

    Should you have any further questions or require assistance, feel free to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 14:10

    Dear @elrincondelanena.moda@gmail.com,

    We hope this message finds you well.

    We would like to inform you that the hotfix has been successfully applied to your website, and the shop page is now loading correctly.

    At your earliest convenience, could you please provide us with the specific URLs that are returning a 404 error? This will help us investigate and resolve the issue more efficiently.

    Additionally, we have noticed that the WordPress admin account details provided in the private content area are no longer working. Kindly review and update the credentials so we can continue assisting you effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 11:20

    Dear @Goostaf,

    We apologize for the misunderstanding regarding your questions.

    We have now excluded the GDPR and Cookies pop-up cookie from the WP Rocket plugin’s cache settings: https://prnt.sc/a6cN23fLFcQv.

    Could you please check again and let us know if the issue has been resolved?

    Thank you for your patience and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 11:08

    Dear @ashu,

    Thank you very much for your reports.
    We are currently working on our local test sites to investigate the matter and will get back to you shortly with an update.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 11:07

    Dear @techbdsagor67,

    We hope this message finds you well.

    1. If you would like to remove certain fields from the checkout form, we recommend referring to the following article, which provides detailed guidance on customizing checkout fields using actions and filters:
    https://developer.woocommerce.com/docs/customizing-checkout-fields-using-actions-and-filters/

    2. For your convenience, here is the documentation for the XStore AMP plugin:
    https://www.8theme.com/documentation/xstore/amp-plugin/
    Please note that some features available in the desktop version may not be present in the AMP version due to its simplified structure.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 10:41

    Dear @elrincondelanena.moda@gmail.com,

    We hope this message finds you well.

    We would like to kindly inform you that replying to your own support topics may unintentionally move them to the end of our support queue, which could lead to delays in receiving a response. We appreciate your understanding in this matter.

    Upon reviewing your website, we have observed that it is currently not functioning as expected. In particular, we have identified a fatal error on your shop page. For your reference, please see the following screenshot: https://prnt.sc/4-RqVu74lxEN.

    To assist you in resolving this issue, we kindly request access to your FTP account. This will allow us to investigate and address the problem more effectively.

    Additionally, could you please confirm whether any recent changes have been made to your theme or plugins? This information will help us better understand the cause of the issue.

    At this stage, we strongly recommend restoring your website from the most recent backup, as this may be the quickest way to resolve the problem.

    Should you require any further assistance, please do not hesitate to reach out to us. We are here to help.

    Best regards,
    The 8Theme Support Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 08:54

    Dear @Aya Mohamed,

    We hope this message finds you well.

    We would like to inform you that the icon colors have been updated to white. You can view the changes at the following link:

    https://prnt.sc/wqYAC-U1kY0f

    Kindly remember to clear your browser cache to ensure the updates are properly reflected on your end.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 08:34

    Dear @Digibit,

    We hope this message finds you well.

    Regarding your concern about the website being “super slow,” we have reviewed your site and found the loading time to be within an acceptable range. For your reference, please see the following video demonstrating the current performance:
    https://www.awesomescreenshot.com/video/38892917?key=b928b5bebf9765ad3be30e7a4b04b97d

    Additionally, we noticed that the CSS/JS Optimization settings have not been activated. We kindly recommend enabling these settings and checking the performance again. You can refer to the following screenshot for guidance:
    https://prnt.sc/7h1C1gMUuwHv

    Please let us know if you need any assistance with this process.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 07:13

    Dear @Mike_XStore,

    Thank you for reaching out.

    If you would like to get in touch with our development team, we kindly invite you to submit a request through our Customization Panel, available at: https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services may incur additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us. We are always happy to help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 07:11

    Dear @Safe Desires,

    We hope this message finds you well.

    We would like to inform you that we have created a do_hook shortcode using a code snippet via Code Snippet plugin. The code is as follows:

    
    add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = '' ) {  
        if ( isset( $atts['hook'] ) ) {  
            do_action( $atts['hook'] );  
        }  
        return;  
    });  
    

    To implement this, we added the shortcode above the checkout form as shown below:

    
    [do_hook hook="woocommerce_checkout_before_customer_details"]  
    

    As a result, the Apple/Google Pay option is now displaying correctly. You can view the outcome here: https://prnt.sc/Y9EDa0NXo_8_.

    Could you kindly review this and confirm if everything is functioning as expected?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 06:48

    Dear @Goostaf,

    We kindly request that you exclude the following JavaScript file from caching, minification, deferring, and delay processes:

    /wp-content/themes/xstore/js/etheme-scripts.min.js

    For your reference, please consult the following WP Rocket documentation for detailed instructions on how to perform these exclusions:

    https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js
    https://docs.wp-rocket.me/article/915-find-the-right-js-files-to-exclude-from-minification
    https://docs.wp-rocket.me/article/1560-delay-javascript-execution-compatibility-exclusions

    We hope this information is helpful. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 06:20

    Dear @Yasir Alam,

    We hope this message finds you well.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 13:15

    Dear @Safe Desires,

    We hope this message finds you well.

    Could you please let us know which browser and operating system you are currently using? We have tested the functionality on Google Chrome, and everything appears to be working correctly on our end. For your reference, please find the screen recording at the following link:

    https://www.awesomescreenshot.com/video/38864457?key=f96079801535ceb5aeb4f7a512650777

    We look forward to your response so we can assist you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 13:03

    Hi @Rok,

    Or it looks like I have to create a specific category for each brand, like Braun Bestsellers, Braun New Arrivals etc?

    It’s possible. But in this case, you have don’t have to create the same Brands anymore.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 12:53

    Hi @Rafi,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
        .woocommerce-checkout div#payment ul .wc_payment_method {
            display: flex;
            flex-wrap: nowrap;
            align-items: center;
        }
        
        .woocommerce-checkout #payment .payment_methods input[type=radio], 
        .woocommerce-checkout #shipping_method input[type=radio] {
            position: static;
            display: block;
            margin: 0 5px 0;
            top: 0;
        }
        
        .woocommerce-checkout #payment .payment_methods label,
        .woocommerce-checkout #shipping_method li {
            margin-bottom: 0;
        }
    }
    

    https://tinyurl.com/25ynrhj3

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 12:43

    Dear @ashu,

    We hope this message finds you well.

    We would like to inform you that we are still in the process of identifying the root cause of the issue. In the meantime, could you please try completely disabling all cache plugins, switching to parent theme to see if that resolves the problem?

    Alternatively, you may consider using the “Products Related” widget from Elementor, which you can find at the following link: https://tinyurl.com/292g4s22

    Thank you for your patience and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 11:15

    Dear @Masterweb,

    We hope this message finds you well.

    Please find below the list of available hooks for the Product Grid element:

    
    etheme_product_grid_list_before_product_item
    etheme_product_grid_list_after_product_item
    
    etheme_product_grid_list_before_product_item_content
    etheme_product_grid_list_after_product_item_content
    
    before_etheme_product_grid_list_product_element_price
    after_etheme_product_grid_list_product_element_price
    
    before_etheme_product_grid_list_product_element_title
    after_etheme_product_grid_list_product_element_title
    

    We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 11:12

    Hi @Goostaf,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body #payment .payment_methods input[type=radio], 
    body #shipping_method input[type=radio] {
        width: 20px;
        height: 20px;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 11:03

    Dear @MAHDAR,

    Thank you for reaching out.

    1 & 2. Please note that the swap and hotspot content functions are designed to be triggered on hover, which is applicable to desktop versions only. As a result, these features may not function as expected on mobile devices.

    To address this on mobile, you may apply the following hotfix. Kindly add the custom code below to the functions.php file located in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer', 999);
    function n2t_wp_footer(){
    	?>
        <script>
            jQuery( function($){
                $( ".etheme-hotspot-item" ).on( "click", function ( event ) {
                    event.preventDefault();
                });
            });
        </script>
    	<?php
    }
    

    3. Currently, there is no built-in setting available for this. However, you can manually adjust the image size by editing the following file:

    Path: app/public/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php  
    Line: 4379

    Please change the image size from woocommerce_thumbnail to full, as shown in the screenshot below:
    https://prnt.sc/zdTD6giBEBXH

    We hope this information is helpful. Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 09:48

    Dear Andrea,

    We hope this message finds you well.

    Please note that the custom CSS code is located within the “Custom CSS” field of the breadcrumb element. We kindly advise against moving this code to the style.css file, as it is specifically related to the breadcrumb component only.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 09:45

    Dear @Goostaf,

    We hope this message finds you well.

    Following your inquiry, we have reviewed the source code and, unfortunately, we were unable to locate the ?add_to_wishlist string.

    For your reference, the relevant file associated with this functionality is located at:
    /wp-content/plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php

    We kindly suggest double-checking the file to confirm.

    Please let us know if you need any further assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 05:39

    Dear @Andrea,

    We’ve added a custom CSS code and it should be fine now.

    Can you please check again?

    Thank you!

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2025 at 05:34

    Hi @ziga32,

    Not sure why the translation is not loading.

    We’ve added this code into the functions.php file under your child theme and it worked:

    
    add_filter('et_option_sale_icon_text', '_n2t_et_option_sale_icon_text', 999);
    add_filter('et_option_product_sale_label_text_et-desktop', '_n2t_et_option_sale_icon_text', 999);
    function _n2t_et_option_sale_icon_text(){
        return 'ZNIŽANO';
    }
    

    Cheers!

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Viewing 30 posts - 1,231 through 1,260 (of 5,361 total)
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