Luca Rossi

Dear @Lantalau,

We hope this message finds you well.

Could you please contact your hosting provider to investigate the cause of the high CPU usage on your server? Additionally, we kindly ask you to ensure that your SSD storage is not full, as this may also impact performance.

For further guidance, you may find the following article helpful:
https://onlinemediamasters.com/reduce-cpu-usage-wordpress/

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Filip,

Thank you for your inquiry.

Implementing this functionality would require a significant amount of custom coding. As an alternative, we recommend exploring third-party plugins that allow you to add additional custom fields to the registration form. Here are a couple of options you may find useful:

– https://wordpress.org/plugins/profile-extra-fields/
– https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/

We hope you find this information helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Andrea,

Then replace the <h1> tag in this file:

/wp-content/themes/xstore-child/woocommerce/global/breadcrumb.php

Hope it helps!

Dear @lollo,

We hope this message finds you well.

We kindly request temporary FTP access in order to proceed with the necessary tasks. To facilitate this, could you please provide the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you require any assistance in generating these credentials, we recommend contacting your hosting provider, who should be able to guide you through the process.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

Dear @ubansal,

We hope this message finds you well.

Could you please share the URL of the page in question? We attempted to locate the products, but it appears that the countdown days are no longer visible.

Screenshot for reference: https://prnt.sc/z3Mz3Bc3ONaD

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @lollo,

We hope this message finds you well.

We recently activated the Code Snippets plugin from your website, and unfortunately, our website is now down. Please see the screenshot below for reference:

https://prnt.sc/OJvBP0LQRHPe

Could you kindly assist us in resolving this issue? Additionally, we would appreciate it if you could provide access to the FTP account to help facilitate troubleshooting.

Thank you in advance for your support.

Best regards,
The 8Theme Team

Dear @ubansal,

We hope this message finds you well.

We would like to inform you that we have added the following code to the functions.php file of your child theme:

add_filter('single_product_small_thumbnail_size', 'n2t_single_product_small_thumbnail_size', 999);
function n2t_single_product_small_thumbnail_size(){
    return 'full';
}

As a result, the product images on the single product page are now displayed in full size.

Could you please review the changes at your convenience and let us know if everything is working as expected?

Best regards,
The 8Theme Team

Hi @lollo,

1. To make the coupon form always show, please add the following CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

.checkout_coupon.woocommerce-form-coupon {
    display: block !important;
}

.woocommerce-form-coupon-toggle a {
    pointer-events: none;
}

2. To change the text of coupon form, please add the following code under functions.php file locates in your child theme:

add_filter('woocommerce_checkout_coupon_message', 'n2t_woocommerce_checkout_coupon_message');
function n2t_woocommerce_checkout_coupon_message(){
    return '<p><span style="text-decoration: underline;">Stai acquistando tramite bonifico bancario?</span> Inserisci il codice "SCONTO10" per ottenere il 10% di sconto in fattura.</p><p>Inserisci il codice qui e clicca su "Applica" per validare l\'offerta.</p>';
}

Hope it helps!

Dear @Zamgra_Legacy,

Thank you for reaching out.

We would like to kindly advise against using the featured image as a background image, as this approach may not provide the best results—particularly on mobile devices, where the image may be cropped.

Instead, we recommend using the image directly within the content. This method ensures that the image scales appropriately across all screen sizes and maintains the intended design consistency.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @montse,

Thank you for your message.

You are correct — it appears that the YITH Role Based Prices plugin is not fully compatible with WooCommerce.

1. Please find the current tax settings in WooCommerce here: https://prnt.sc/H-es3r5QCN_e

2. Additionally, here is a screenshot of the price prefix settings from the YITH Role Based Prices plugin: https://prnt.sc/JzP5gZwNAEj-

As shown, the text “IVA escl.” should be displayed next to the product price on the product page.

To address this, we kindly suggest updating the text in the “Price Display incl. tax Suffix” field to “IVA escl.” You may refer to the following example for guidance: https://prnt.sc/nVvYlYoGxa8E

3. If you would like to make the product price appear darker, please add the following CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .product-content .price,
.product-info-wrapper .woocommerce-price-suffix, 
.product-information .woocommerce-price-suffix, 
.product-summary-center .woocommerce-price-suffix {
    color: #000;
}

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Martin,

We would like to inform you that we have applied a hotfix to your website. The modification was made in the following file:

File path:  
/wp-content/themes/xstore/framework/features/woocommerce/quantity-discounts.php  
Lines modified: 394–396

Code added:

if ($values['quantity'] == 1) {
    $values['et_discount_price'] = $simple_price;
}

This update should resolve the issue with the quantity discount functionality.

You may review the changes and test the functionality via the following link:
https://www.pflanzkompass.at/backup_5/?page_id=1542

Could you kindly verify if everything is now working as expected?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear Neeraj,

We hope this message finds you well.

We have noticed that the product page is currently not functioning as expected. Could you kindly review the issue at your earliest convenience?

Additionally, we would appreciate it if you could share your admin account credentials with us to facilitate a more thorough investigation.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Dear @techbdsagor67,

We hope this message finds you well.

1. We have reviewed the current layout and noticed the following: https://prnt.sc/9owSGj6WownO. At the moment, there is insufficient spacing to display two buttons inline properly.

2. For managing and customizing checkout fields, we recommend using a third-party plugin such as the following: https://wordpress.org/plugins/woo-checkout-field-editor-pro/. This tool provides greater flexibility and control over the checkout process.

We hope this information is helpful. Should you have any further questions, please feel free to reach out.

Best regards,
The 8Theme Team

Dear @elrincondelanena.moda@gmail.com,

Thank you for reaching out to us.

We have tested the issue on our iPhone and were unable to replicate the problem—it appears to be functioning correctly on our end.

To assist us in identifying and resolving the issue, could you please provide more details on how we can reproduce it?

For your reference, we have included a screen recording of our test: https://imgur.com/jQAmKsR

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Dear @Yasir Alam,

Thank you for reaching out to us.

As it was the weekend, our development team will be reviewing your request and will respond to you shortly.

Best regards,
The 8Theme Team