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ME DA ERROR LA WEB CUANDO VISITO LOS PRODUCTOS ADEMAS DE VERSE MAL

This topic has 17 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

  • Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 16, 2025 at 19:35

    Buenas tardes, la web me está dando error cuando visito los productos de la página principal, además de verse mal los productos sobre todo la versión móvil.

    Adjunto vídeo de los errores.

    Pueden echarle un vistazo. Gracias
    Saludos

    Please, contact administrator
    for this information.
    #440912 Copied Theme version: 9.4.8
    16 Answers
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 16, 2025 at 19:48

    Envío datos de acceso a WordPress

    Please contact administrator
    for this information.
    #440915 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 16, 2025 at 20:43

    Mando otro vídeo

    Please contact administrator
    for this information.
    #440920 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 17, 2025 at 08:51

    Adjunto otro vídeo, los productos se ven fatal y con error en la página.

    Please contact administrator
    for this information.
    #440953 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 17, 2025 at 19:03

    Hola ! En la versión web me sale un mensaje de error. Adjunto foto.

    Files is visible for topic creator and
    support staff only.
    #441051 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 17, 2025 at 19:06

    En el maquetador de temas tampoco me deja acceder, me da error en todas las opciones.

    Adjunto foto

    Files is visible for topic creator and
    support staff only.
    #441053 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 18, 2025 at 10:04

    Buenos días ! Aún no he recibido solución a la incidencia que da mi web. El servicio técnico es 24/7 …..?

    Saludos

    #441105 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 10:41

    Dear @elrincondelanena.moda@gmail.com,

    We hope this message finds you well.

    We would like to kindly inform you that replying to your own support topics may unintentionally move them to the end of our support queue, which could lead to delays in receiving a response. We appreciate your understanding in this matter.

    Upon reviewing your website, we have observed that it is currently not functioning as expected. In particular, we have identified a fatal error on your shop page. For your reference, please see the following screenshot: https://prnt.sc/4-RqVu74lxEN.

    To assist you in resolving this issue, we kindly request access to your FTP account. This will allow us to investigate and address the problem more effectively.

    Additionally, could you please confirm whether any recent changes have been made to your theme or plugins? This information will help us better understand the cause of the issue.

    At this stage, we strongly recommend restoring your website from the most recent backup, as this may be the quickest way to resolve the problem.

    Should you require any further assistance, please do not hesitate to reach out to us. We are here to help.

    Best regards,
    The 8Theme Support Team

    #441109 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 18, 2025 at 11:43

    Buenos días ! He intentado restaurar una copia de seguridad más reciente y NO soluciona el problema. No he realizado ningún cambio reciente o plugins que pueda ocasionar este error. WordPress es el único que se actualiza solo y el que puede o podría ocasionar el error.

    Adjunto datos de FTP para solucionar el error.

    Saludos

    Please contact administrator
    for this information.
    #441120 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 14:10

    Dear @elrincondelanena.moda@gmail.com,

    We hope this message finds you well.

    We would like to inform you that the hotfix has been successfully applied to your website, and the shop page is now loading correctly.

    At your earliest convenience, could you please provide us with the specific URLs that are returning a 404 error? This will help us investigate and resolve the issue more efficiently.

    Additionally, we have noticed that the WordPress admin account details provided in the private content area are no longer working. Kindly review and update the credentials so we can continue assisting you effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #441136 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 18, 2025 at 14:23

    Ok ! Gracias !!

    Reviso los enlaces 404 y se los envío para su revisión.

    Saludos

    Please contact administrator
    for this information.
    #441140 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 18, 2025 at 14:25

    En WordPress en actualizaciones sale esta página de error. Adjunto foto.

    Es normal ….?

    Saludos
    Miguel

    Files is visible for topic creator and
    support staff only.
    #441141 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 14:36

    Hi @elrincondelanena.moda@gmail.com,

    Can you please change the password of bots account or creating a new admin account for us take a closer look?

    Thank you!

    Please contact administrator
    for this information.
    #441144 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 18, 2025 at 15:20

    hola !!

    Please contact administrator
    for this information.
    #441152 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 19, 2025 at 12:53

    Dear @elrincondelanena.moda@gmail.com,

    We hope this message finds you well.

    We would like to inform you that we have added the following lines of code to the wp-config.php file:

    
ini_set('display_errors','off');
ini_set('error_reporting', E_ALL);

define('WP_DEBUG_LOG', false);
define('WP_DEBUG_DISPLAY', false);

    As a result, all warning messages have been successfully removed.

    Could you please review the site again at your convenience and confirm that everything is working as expected?

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    #441198 Copied
    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    April 19, 2025 at 14:20

    Hola ! Porque cuando pulsas en Nueva colección en VER MÁS en la página principal de la web, sale este mensaje de error que adjunto foto. Gracias !!

    Saludos

    Files is visible for topic creator and
    support staff only.
    #441203 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 21, 2025 at 07:47

    Dear @elrincondelanena.moda@gmail.com,

    Thank you for reaching out to us.

    We have tested the issue on our iPhone and were unable to replicate the problem—it appears to be functioning correctly on our end.

    To assist us in identifying and resolving the issue, could you please provide more details on how we can reproduce it?

    For your reference, we have included a screen recording of our test: https://imgur.com/jQAmKsR

    We appreciate your cooperation and look forward to your response.

    Best regards,
    The 8Theme Team

    #441300 Copied
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