Luca Rossi

Dear @MonnaChu,

We hope this message finds you well.

Regarding your inquiry, we would like to inform you that the Google PageSpeed score for your website is not particularly low. You can view the detailed analysis here:
https://pagespeed.web.dev/analysis/https-www-vieenary-com/72h2kl46p9?hl=en&form_factor=desktop.

To further enhance your website’s performance, we would like to offer the following suggestions:

– Remove any unnecessary plugins. Having too many plugins installed can significantly slow down your website.
– Optimize your images using tools such as Smush, Imagify, and similar services.
– Implement a caching plugin, for example, WP Rocket or LiteSpeed Cache.
– Utilize a Content Delivery Network (CDN) service. You can find a helpful guide here: https://www.wpbeginner.com/showcase/best-wordpress-cdn-services/
– Consider upgrading your hosting plan to a higher-tier option for better performance.

Additionally, the following articles may be useful for further improving your website speed:

– How to Improve WP Rocket Settings with XStore: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
– How to Speed Up Your Website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– How to Speed Up a Slow Site (Elementor Guide): https://elementor.com/help/speed-up-a-slow-site/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @lollo,

Can you please try adding this custom CSS code also?

.et_b_header-mobile-menu .et_b_header-logo {
    top: 15px;
    position: absolute;
    pointer-events: none;
}

https://tinyurl.com/24vrnozw

Hope it helps!

Hi @ubansal,

Can you please purge all the caches and check again?

https://tinyurl.com/23tdrnww

Thank you!

Dear @lollo,

Did you change the password? We unable to login anymore.

Please help us to double check.

Best Regards,
8Theme’s Team

Hi @ubansal,

Please navigate to XStore > Theme Options > WooCommerce(Shop) > Product Catalog > Default product sorting > select Sort by most recent:

https://tinyurl.com/2db6eowr

Hope it helps!

Dear @ubansal,

We hope this message finds you well.

Could you please review the following file:

/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/countdown.php

We kindly request that you remove the code block located between lines 79 and 87, which is as follows:

<div class="time-block">
    <div class="circle-box">
        <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio="none" viewBox="0 0 100 100" version="1.1" height="100%" width="100%">
            <circle r="47" cx="50" cy="50" fill="transparent" stroke-dasharray="295.3097094374406" stroke-dashoffset="0" data-max-val="365" style="stroke-dashoffset: 0px;"></circle>
        </svg>
    </div>
    <span class="days timer-count">0</span>
    <span><?php esc_html_e( 'days', 'xstore-core' ); ?></span>
</div>

Thank you very much for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Jennifer,

Could you please re-send temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you!

Dear @ubansal,

We hope this message finds you well.

We would like to inform you that we are utilizing custom JavaScript code to hide the days counter on the page. This approach ensures that the script executes only after the page has fully loaded, allowing our customizations to function as intended.

By using this method, we can maintain the integrity of our custom code through future updates, ensuring long-term stability and compatibility.

Alternatively, it is possible to make direct modifications to the parent template files. However, please note that such changes will be overwritten with each update, which may result in the loss of customizations.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @khurram virk,

Thank you for reaching out to us.

Regarding your request to add manufacturing and expiry date labels to your products, we would like to inform you that this functionality is not available by default in the theme settings. However, you can achieve this by using a custom product attribute or a third-party plugin that allows additional product fields.

Alternatively, if you are comfortable with custom development, you may consider adding custom fields to your product pages using Advanced Custom Fields (ACF) or similar plugins, and then display those fields on the product page through theme customization.

For more information, please take a look at this: https://elementor.com/help/elementor-acf/

Best Regards,
8Theme’s Team

Hi @lollo,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.et_b_header-mobile-menu .et-content.mobile-menu-content {
    display: flex;
    align-items: center;
    justify-content: center;
    flex-wrap: wrap;
    flex-direction: column;
}

.et_b_header-mobile-menu  div.mobile-menu-content .et_b_header-menu .menu li {
    justify-content: center;
}

.et_b_header-mobile-menu .et_b_header-logo {
    display: none;
}

Kind regards,
The 8Theme Team

Hi @lollo,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

form#commentform p.et-reviews-images-message {
    display: none;
}

Kind regards,
The 8Theme Team

Hi @lollo,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

form.checkout_coupon.woocommerce-form-coupon > p:nth-child(1) {
    display: none;
}

body .woocommerce-form-coupon-toggle .woocommerce-info p:last-child {
    margin-bottom: 0;
}

@media (max-width: 600px){
    body .woocommerce-form-coupon-toggle .woocommerce-info {
        margin-bottom: 0;
    }
    form.checkout_coupon.woocommerce-form-coupon {
        margin-bottom: 15px;
    }
}

Kind regards,
The 8Theme Team

Hi @Youcef,

We hope this message finds you well.

Please find below the list of available hooks for the Product Archive element:

etheme_product_grid_list_before_product_item
etheme_product_grid_list_after_product_item

etheme_product_grid_list_before_product_item_content
etheme_product_grid_list_after_product_item_content

before_etheme_product_grid_list_product_element_price
after_etheme_product_grid_list_product_element_price

before_etheme_product_grid_list_product_element_title
after_etheme_product_grid_list_product_element_title

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @lollo,

We are pleased to inform you that we have successfully added the requested custom code to your website.

The code implemented is as follows:

add_filter('woocommerce_checkout_coupon_message', 'n2t_woocommerce_checkout_coupon_message');
function n2t_woocommerce_checkout_coupon_message(){
    return 'Stai acquistando tramite bonifico bancario? Inserisci il codice "SCONTO10" per ottenere il 10% di sconto in fattura.Inserisci il codice qui e clicca su "Applica" per validare l\'offerta.';
}

We kindly ask you to review the checkout page at your earliest convenience to ensure everything is working as expected: https://tinyurl.com/2ath6ws5

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Gen Vape,

We hope this message finds you well.

We would like to bring a few important points to your attention regarding your website’s performance:

1. Currently, there are approximately 30 active third-party plugins installed on your website. We recommend using the Query Monitor plugin(https://wordpress.org/plugins/query-monitor/) to identify which of these plugins may be contributing to slow loading times. We kindly suggest deactivating or removing any unnecessary plugins, as an excessive number of active plugins can significantly impact website performance.

2. The “Delay JavaScript Execution” feature available in the WP Rocket plugin can be highly effective in improving loading speed. We advise reviewing and excluding certain theme and plugin scripts from this feature as outlined in the following guide: https://tinyurl.com/2dfkx3hr. For further details, please refer to the official documentation here: https://docs.wp-rocket.me/article/1560-delay-javascript-execution-compatibility-exclusions.

3. Please note that website speed optimization falls outside the scope of our standard support services. If you wish to enhance your website’s performance, we invite you to submit a request through our Customization Panel at: https://www.8theme.com/account/#etheme_customization_panel. Kindly be aware that customization services may incur additional charges.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team