Dear @kmc,

We kindly ask you to check again at your earliest convenience.

It appears that updating the Elementor and Pro Elements plugins to their latest versions has resolved the errors.

Best regards,
The 8Theme Team

Dear @Namaste,

You’re very welcome!

Please know that we are always here to assist you.

Best regards,
The 8Theme Team

Dear @Namaste,

We hope this message finds you well.

It appears that there was a conflict with the comment/review settings, which had been set to “OFF” by default. To resolve this issue, we have added a custom code snippet to the functions.php file located in your child theme:

add_filter(‘comments_open’, ‘__return_true’, 999);

This adjustment should now allow the reviews to display correctly on your site.

Could you kindly verify that everything is working as expected on your end?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @kmc,

We kindly ask you to completely disable all third-party plugins that are not included with XStore. You can find the list of officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Once you have disabled the non-included plugins, please clear your browser’s cache and check the issue again. It is possible that one of the additional plugins may be causing the problem.

Please let us know the outcome after performing these steps.

Best regards,
The 8Theme Team

Dear @Siddharth,

We hope this message finds you well.

We are currently unable to access your website, as it appears that all resource files are broken. We kindly request that you contact your hosting provider’s support team to investigate this matter further. They may be able to review the error logs and identify whether a specific plugin or theme is causing the issue.

In the meantime, we recommend disabling all third-party plugins that are not included with the XStore theme. You can find a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After disabling the additional plugins, please clear your browser cache and check the website again. It is possible that one of the external plugins is contributing to the problem.

If the issue persists, we suggest switching to the Parent theme, especially if you are currently using a Child Theme. Once again, please clear your cache and verify the website’s functionality.

Additionally, we recommend testing your site with the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child Theme.

Please let us know the outcome of these steps so we can assist you further.

Best regards,
The 8Theme Team

Hi @lollo,

Please provide a new password. The old password is not working anymore.

Thank you!

Dear @Ofer,

We have reviewed the checkout page on our end and everything appears to be functioning correctly. Please find the screenshots below for your reference:

– https://www.awesomescreenshot.com/image/54212899?key=9c760decd41a5e1bed8735aeba0a6d37
– https://www.awesomescreenshot.com/image/54212894?key=06e5996bce12640fc72cd140f39fc4d9

In order to assist you further, could you please provide more details on how we can reproduce the issue?

Additionally, we noticed that you are using the LiteSpeed Cache plugin. Kindly ensure that you have purged all caches before rechecking the page, as cached content may affect the display or functionality.

We look forward to your response.

Best regards,
The 8Theme Team

Dear Luc,

We hope this message finds you well.

We would like to inform you that the issue should now be resolved. Our team has made a slight adjustment to the z-index value of the sticky menu to ensure proper functionality.

Please feel free to check and let us know if everything is working as expected.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

In order to review and verify your current settings, we kindly request temporary access to your WordPress admin panel.

To grant us access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section provided for this purpose.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Hi @lollo,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

div.single-product .woocommerce-tabs ul.wc-tabs.tabs-nav li:nth-child(2) {
    display: none;
}

Kind regards,
The 8Theme Team

Hello @Ofer,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

If it doesn’t help, could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access and website URL, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team.

Hi @lollo,

Can you try with this one instead: https://wordpress.org/plugins/woocommerce-max-quantity/?

Hope it helps!

Dear @Jennifer,

We believe that the Stock Manager plugin was causing the issues you experienced.

It appears that the plugin generated its own product prices, which then overrode the default pricing set by the WooCommerce plugin. As a result, WooCommerce was unable to correctly identify whether products were on sale.

After disabling the Stock Manager plugin, the issues seem to have been resolved.

Could you please check on your end and confirm if everything is now working as expected?

Best regards,
The 8Theme Team

Hi @kmc,

1. Please add this code under functions.php file locates in your child theme:

add_action('wp_footer', '_n2t_wp_footer');
function _n2t_wp_footer(){
    if(is_singular('product')){
        ?>
        <script>
            // Custom script to handle pricing display
            jQuery(document).ready(function($) {
                var originalPrice = $('.single-product .elementor-widget-woocommerce-product-etheme_price .price').html(); // Store the original price

                // Update price when a variation is selected
                $('form.variations_form').on('woocommerce_variation_has_changed', function() {
                    var selectedPrice = $('.woocommerce-variation-price .price').html();
                    if (selectedPrice) {
                        $('.single-product .elementor-widget-woocommerce-product-etheme_price .price').html(selectedPrice);
                    }
                });

                // Reset price when variations are cleared
                $('form.variations_form').on('reset_data', function() {
                    $('.single-product .elementor-widget-woocommerce-product-etheme_price .price').html(originalPrice);
                });
            });
        </script>
        <?php
    }
}

2. & 3. Please add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-widget-woocommerce-product-etheme_add_to_cart.vertical-variations form.cart table.variations a.reset_variations,
.single-product .cart .stock {
     display: none;
}

Hope it helps!

Dear Niraj,

Thank you for reaching out to us.

We completely understand your concerns regarding your website’s speed and performance. After carefully reviewing the GTmetrix report you provided, we can confirm that there is indeed potential for further optimization to enhance loading times and overall site performance.

Please note that website speed is influenced by multiple factors, including server performance, theme optimization, the number and quality of installed plugins, image sizes, and any additional customizations. While our theme is designed with performance in mind, external factors can significantly affect the final results.

As you are planning to migrate to the WordPress.com Commerce plan, it is worth mentioning that WordPress.com offers a highly optimized hosting environment. This should contribute positively to your website’s speed, security, and overall stability compared to a standard cloud server.

Additionally, we recommend the following steps to further improve your website’s performance:

– Optimize all images using a reliable image optimization plugin or service(e.g Smushit, Imagify, …).
– Minimize the number of active plugins, ensuring that only lightweight and essential plugins are used.
– Implement a caching solution to reduce server load and enhance loading times(e.g. WP Rocket, Litespeed Cache, …).
– Utilize a Content Delivery Network (CDN) to deliver content more efficiently to users across different regions(https://www.wpbeginner.com/showcase/best-wordpress-cdn-services/).
– Regularly update your theme, plugins, and the WordPress core to the latest versions to maintain optimal performance and security.

As an alternative, we highly recommend using the WP Rocket plugin, a powerful caching solution that many of our customers have found beneficial. You can find more information and optimization tips here:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Regarding your client’s suggestion to consider migrating to Shopify, please note that both WordPress and Shopify offer distinct advantages. WordPress provides greater flexibility and customization capabilities, while Shopify is a fully managed platform specifically tailored for eCommerce. If your primary focus is on speed, security, and minimal technical maintenance, Shopify could indeed be a suitable option. However, with proper optimization and a robust hosting environment, WordPress can also deliver excellent performance and security.

Please feel free to reach out if you have any further questions or require additional assistance during this transition. We are here to support you every step of the way.

Best regards,
The 8Theme Team