Luca Rossi

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that when the arrow icon is clicked to return to the size selection panel, the .e-off-canvas__no-scroll class is removed from the body tag. As a result, it becomes difficult to manage the z-index of the template container effectively.

To resolve this issue, we kindly recommend reaching out to Crisp Chat support and requesting a reduction in the z-index value of their support modal.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @ollamallo,

We would like to inform you that the custom code is located in the following file path:

/wp-content/plugins/viva-com-smart-for-woocommerce/includes/class-wc-vivacom-smart-endpoints.php

Please note that this custom code will be removed upon updating the Viva.com | Smart Checkout for WooCommerce plugin.

Best regards,
The 8Theme Team

Dear @ollamallo,

We hope this message finds you well.

Upon reviewing the source code of the Viva plugin more closely, we have identified an issue related to the display of the pending payment message. Currently, the message appears regardless of the order status—whether it is pending, successful, or failed. Please refer to the following screenshot for reference:
https://prnt.sc/LlrNU-E-MpG2

To address this, we have made a minor adjustment to the custom code so that the pending payment message is displayed only when the order status is actually pending. Below is the updated code snippet:

public function notify_pending_payment($order_id) {
    $order = wc_get_order($order_id);
    if ($order->get_status() == 'pending') {
        echo '' . esc_html__('Order is currently awaiting payment. After successful payment, we will send you an email confirmation.', 'viva-com-smart-for-woocommerce') . '';
    }
}

We kindly ask you to review this change and, if possible, reach out to the Viva plugin support team to suggest incorporating this fix in future updates.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Creative,

We hope this message finds you well.

Please find below the custom CSS code that limits the height of sub-menu items. A scrollbar will appear automatically when the content exceeds the specified height:

.etheme-elementor-nav-menu ul .nav-sublist-dropdown > div > ul {
    max-height: 500px;
    overflow-y: auto;
}

Regarding the mobile menu functionality, please note that sub-menu items can be accessed by clicking on the arrow icon next to the parent category. Clicking directly on the parent category itself will redirect you to the corresponding product category page.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear Andrea,

Thank you for reaching out.

At this time, the current solution is the most suitable option available. Please note that any further customization would fall outside the scope of the standard support services we offer.

We appreciate your understanding.

Best regards,
The 8Theme Team

Dear @parshva,

We hope this message finds you well.

We would like to inform you that the custom CSS code below was preventing the stock status from being displayed:

.single-product .stock {
    display: none;
}

We have since removed this code, and the stock status is now displaying correctly.

Could you please take a moment to review and confirm?

Thank you for your attention.

Best regards,
The 8Theme Team

Dear Andrea,

We hope this message finds you well.

Kindly update the custom code to the following:

add_filter('woocommerce_get_price_html', 'add_estimated_delivery_to_price', 999, 2);
function add_estimated_delivery_to_price($price, $product) {
    if (is_product()) { // Only on the product page

        ob_start();
        add_filter('etheme_sales_booster_estimated_delivery', '__return_true');
        $estimated_delivery = \Etheme_Sales_Booster_Estimated_Delivery::get_instance();
        $estimated_delivery->init($product);
        $estimated_delivery->args['in_quick_view'] = true;
        $estimated_delivery->add_actions();
        $original_tag = $estimated_delivery->args['tag'];
        $estimated_delivery->args['tag'] = 'div';
        $estimated_delivery->output();
        $estimated_delivery->args['tag'] = $original_tag;
        remove_filter('etheme_sales_booster_estimated_delivery', '__return_true');
        $estimate = ob_get_clean();

        $price .= $estimate;
    }
    return $price;
}

Additionally, please include the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-widget-woocommerce-product-etheme_price .sales-booster-estimated-delivery {
    display: none !important;
}

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @Andrea,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear @Andrea,

We’ve changed the custom code to this and it’s working fine now:

add_action('before_etheme_product_grid_list_product_element_title', 'aggiungi_badge_spedizione_gratis_xstore', 10);

function aggiungi_badge_spedizione_gratis_xstore() {
    global $product;

    if ( ! $product || ! $product->is_in_stock() ) return;

    // Ricarica il prodotto per sicurezza
    $product_id = $product->get_id();
    $product = wc_get_product($product_id);

    if ( ! $product ) return;

    // Prendi il prezzo netto (senza tasse)
    if ( $product->is_type('variable') ) {
        $price_netto = $product->get_variation_price('min', false); // prezzo netto minimo
        if ( ! $price_netto ) {
            $price_netto = $product->get_variation_regular_price('min', false);
        }
    } else {
        $price_netto = $product->get_price(false); // prezzo netto
        if ( ! $price_netto || $price_netto == 0 ) {
            $price_netto = $product->get_regular_price(false);
        }
    }

    // Calcola prezzo lordo (con IVA 22%)
    $iva_percentuale = 22; // percentuale IVA
    $price_lordo = floatval($price_netto) * (1 + $iva_percentuale / 100);

    if ( floatval($price_lordo) >= 200 ) {
        echo '<span class="badge-spedizione-gratis">Spedizione Gratis</span>';
    }
}

Can you please have a look?

Thank you!

Please find attached another screenshot taken from the Chrome browser.

Best regards,
The 8Theme Team

Dear @Allen Diginet,

Thank you for reaching out.

1. The process is similar to using the Single Product Builder template. You simply need to edit your Footer Builder template and add a button. This button can then be configured to trigger a popup containing your QR codes. For your reference, please see this guide: https://elementor.com/academy/create-a-button-to-trigger-an-onclick-popup-in-wordpress/.

2. Regarding the custom checkout buttons, you can achieve this by editing your Single Product Builder. Add individual button elements for each platform, such as eBay, Newegg, and others, as needed.

We hope this information is helpful. Should you have any further questions, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

Dear @krasen,

We hope this message finds you well.

Please find below the updates and customizations we have implemented based on your recent requests:

1. The widget title has been updated to use the H2 tag, as per your instructions.

2. To modify the color of category items in the sidebar, kindly add the following custom CSS:

body .widget_product_categories.sidebar-widget ul li a, 
body .sidebar-widget ul li a {
    color: #691b01;
}

3. To adjust the margin of sub-headings, please use the CSS below:

body .term-description h2,
body .term-description h3,
body .term-description h4 {
    margin: 15px 0 25px;
}

4. For customizing the bullet point color and font size, you may apply the following:

body .term-description ul li {
    color: #474747;
    font-size: 20px;
}

5. The message “Your account with %s is using a temporary password. We emailed you a link to change your password.” originates from the WooCommerce plugin. You can translate this text using the Loco Translate plugin: https://prnt.sc/sST2dva1DFHa.

6. To change the padding within the single product tabs, please use:

.single-product .woocommerce-tabs .wc-tab {
    padding: 30px;
}

7. To modify the color of the product title and price, kindly apply the following CSS:

body .content-product .product-title a {
    color: red;
}

body .content-product .price {
    color: green;
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @martijntje,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .products-page-cats {
    color: #1c344f;
}
.single-product .products-page-cats a[href$="aanbod/"] {
    display: none !important;
}

Kind regards,
The 8Theme Team

Dear @ollamallo,

We hope this message finds you well.

We are currently attempting to access your backend for further inspection; however, it appears that the provided admin account is no longer functioning. Could you kindly verify the credentials and provide updated access if necessary?

Additionally, we recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once these plugins are disabled, please clear your browser cache and check if the issue persists.

If the problem continues, we suggest switching to the Parent theme, especially if you are currently using a Child Theme. After clearing the cache, please test the site again.

We also advise performing the same test using the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child Theme.

Please let us know the outcome of these steps so we can assist you further.

Best regards,
The 8Theme Team

Dear Marcelino,

We hope this message finds you well.

The animation icons you referred to are known as “Ajaxify” features. These are designed to reduce the loading time of elements and enhance the overall speed and performance of your website.

For troubleshooting purposes, we have temporarily disabled this functionality by adding the following custom code to the functions.php file located in your child theme:

add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');

Could you please check your website now and let us know if the issue has been resolved?

Best regards,
The 8Theme Team