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Viewing 30 posts - 901 through 930 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    June 16, 2025 at 08:45

    Dear @krasen,

    Thank you for your message.

    1. Please note that, unfortunately, the widget title heading will remain the same across all sidebars. However, as per your request, we have updated the heading tag to h3.

    4. Additionally, we kindly ask you to add the following custom CSS code:

    
    body ul li {
        margin: 15px 0 15px;
        font-weight: 500;
        color: #474747;
        font-size: 20px;
    }
    

    We hope this helps. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 16, 2025 at 06:17

    Dear @MAHDAR,

    We hope this message finds you well.

    We would like to inform you that when the arrow icon is clicked to return to the size selection panel, the .e-off-canvas__no-scroll class is removed from the body tag. As a result, it becomes difficult to manage the z-index of the template container effectively.

    To resolve this issue, we kindly recommend reaching out to Crisp Chat support and requesting a reduction in the z-index value of their support modal.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2025 at 15:57

    Hi @MAHDAR,

    Please update the previous CSS code to this:

    
    body.e-off-canvas__no-scroll .template-container,
    body.etheme-elementor-off-canvas--shown .template-container {
        z-index: 10000;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2025 at 15:47

    Dear @ollamallo,

    We would like to inform you that the custom code is located in the following file path:

    /wp-content/plugins/viva-com-smart-for-woocommerce/includes/class-wc-vivacom-smart-endpoints.php

    Please note that this custom code will be removed upon updating the Viva.com | Smart Checkout for WooCommerce plugin.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2025 at 09:37

    Dear @Darius,

    We hope this message finds you well.

    Could you kindly provide us with a product URL that includes a SaleMax bundle or a similar configuration? We would like to use it for testing purposes.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2025 at 09:19

    Dear @ollamallo,

    We hope this message finds you well.

    Upon reviewing the source code of the Viva plugin more closely, we have identified an issue related to the display of the pending payment message. Currently, the message appears regardless of the order status—whether it is pending, successful, or failed. Please refer to the following screenshot for reference:
    https://prnt.sc/LlrNU-E-MpG2

    To address this, we have made a minor adjustment to the custom code so that the pending payment message is displayed only when the order status is actually pending. Below is the updated code snippet:

    
    public function notify_pending_payment($order_id) {
        $order = wc_get_order($order_id);
        if ($order->get_status() == 'pending') {
            echo '' . esc_html__('Order is currently awaiting payment. After successful payment, we will send you an email confirmation.', 'viva-com-smart-for-woocommerce') . '';
        }
    }
    

    We kindly ask you to review this change and, if possible, reach out to the Viva plugin support team to suggest incorporating this fix in future updates.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2025 at 08:42

    Dear @ollamallo,

    We apologize for the delayed response due to a high volume of support requests and the weekend.

    Please be assured that our development team is currently investigating the issue, and we will get back to you with an update as soon as possible.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 17:58

    Dear @Creative,

    We hope this message finds you well.

    Please find below the custom CSS code that limits the height of sub-menu items. A scrollbar will appear automatically when the content exceeds the specified height:

    
    .etheme-elementor-nav-menu ul .nav-sublist-dropdown > div > ul {
        max-height: 500px;
        overflow-y: auto;
    }
    

    Regarding the mobile menu functionality, please note that sub-menu items can be accessed by clicking on the arrow icon next to the parent category. Clicking directly on the parent category itself will redirect you to the corresponding product category page.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 12:15

    Dear @tov,

    We hope this message finds you well.

    We would like to inform you that the middle column has been successfully restored.
    Please feel free to update it with your desired content at your convenience.

    Should you have any questions or require further assistance, do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 10:24

    Dear Andrea,

    Thank you for reaching out.

    At this time, the current solution is the most suitable option available. Please note that any further customization would fall outside the scope of the standard support services we offer.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 09:38

    Dear @tov,

    We kindly recommend using the following keyboard shortcut to view the revision history: Ctrl (or Cmd) + Shift + H.

    For further details, please feel free to visit the following link:
    https://elementor.com/blog/v110-revision-history/

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 09:37

    Dear @parshva,

    We hope this message finds you well.

    We would like to inform you that the custom CSS code below was preventing the stock status from being displayed:

    
    .single-product .stock {
        display: none;
    }
    

    We have since removed this code, and the stock status is now displaying correctly.

    Could you please take a moment to review and confirm?

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 06:52

    Dear Darius,

    We hope this message finds you well.

    Could you kindly try disabling the “Ajax Add to Cart” setting by navigating to:

    XStore > Theme Options > WooCommerce (Shop) > Single Product Builder > Add to Cart & Quantity

    For your reference, please see the screenshot below:
    https://prnt.sc/syotibSZDso6

    Should you have any questions or need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 06:41

    Dear Andrea,

    We hope this message finds you well.

    Kindly update the custom code to the following:

    
    add_filter('woocommerce_get_price_html', 'add_estimated_delivery_to_price', 999, 2);
    function add_estimated_delivery_to_price($price, $product) {
        if (is_product()) { // Only on the product page
    
            ob_start();
            add_filter('etheme_sales_booster_estimated_delivery', '__return_true');
            $estimated_delivery = \Etheme_Sales_Booster_Estimated_Delivery::get_instance();
            $estimated_delivery->init($product);
            $estimated_delivery->args['in_quick_view'] = true;
            $estimated_delivery->add_actions();
            $original_tag = $estimated_delivery->args['tag'];
            $estimated_delivery->args['tag'] = 'div';
            $estimated_delivery->output();
            $estimated_delivery->args['tag'] = $original_tag;
            remove_filter('etheme_sales_booster_estimated_delivery', '__return_true');
            $estimate = ob_get_clean();
    
            $price .= $estimate;
        }
        return $price;
    }
    

    Additionally, please include the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .elementor-widget-woocommerce-product-etheme_price .sales-booster-estimated-delivery {
        display: none !important;
    }
    

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 04:02

    Dear @MAHDAR,

    We hope this message finds you well.

    We have updated the z-index value to 10000, and it appears to be working correctly now. Please find the updated CSS snippet below for your reference:

    
    body.etheme-elementor-off-canvas--shown .template-container {
        z-index: 10000;
    }
    

    Could you kindly review the changes on your end and confirm if everything is functioning as expected?

    You may also refer to the following screenshot for further clarification:
    https://prnt.sc/mnpFqxwtOLOR

    Thank you for your continued cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 14:13

    Dear @Andrea,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 14:12

    Hello, @MAHDAR,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-elementor-off-canvas--shown .template-container {
        z-index: 9999;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 09:42

    Dear @Andrea,

    We’ve changed the custom code to this and it’s working fine now:

    
    add_action('before_etheme_product_grid_list_product_element_title', 'aggiungi_badge_spedizione_gratis_xstore', 10);
    
    function aggiungi_badge_spedizione_gratis_xstore() {
        global $product;
    
        if ( ! $product || ! $product->is_in_stock() ) return;
    
        // Ricarica il prodotto per sicurezza
        $product_id = $product->get_id();
        $product = wc_get_product($product_id);
    
        if ( ! $product ) return;
    
        // Prendi il prezzo netto (senza tasse)
        if ( $product->is_type('variable') ) {
            $price_netto = $product->get_variation_price('min', false); // prezzo netto minimo
            if ( ! $price_netto ) {
                $price_netto = $product->get_variation_regular_price('min', false);
            }
        } else {
            $price_netto = $product->get_price(false); // prezzo netto
            if ( ! $price_netto || $price_netto == 0 ) {
                $price_netto = $product->get_regular_price(false);
            }
        }
    
        // Calcola prezzo lordo (con IVA 22%)
        $iva_percentuale = 22; // percentuale IVA
        $price_lordo = floatval($price_netto) * (1 + $iva_percentuale / 100);
    
        if ( floatval($price_lordo) >= 200 ) {
            echo '<span class="badge-spedizione-gratis">Spedizione Gratis</span>';
        }
    }
    

    Can you please have a look?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 08:27

    Hi @Andrea,

    Can you please share the password?

    https://prnt.sc/Ml041j1HWS-9

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 08:20

    Please find attached another screenshot taken from the Chrome browser.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 08:20

    Dear @sektek,

    I hope this message finds you well.

    I am another member of the 8Theme support team. I would like to confirm that the Payment tab is displaying correctly on our end as well. For your reference, I have attached relevant screenshots to this message.

    Additionally, upon further inspection, we have identified some critical errors originating from your custom code snippets. Kindly review and double-check the following error log:

    2025-06-09T00:00:42+00:00  
    Critical Uncaught Error: Call to a member function get_sale_price() on bool in /home/gamestore/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(584) : eval()'d code:10  
    Context:  
    {"error":{"type":1,"file":"/home/gamestore/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(584) : eval()'d code","line":10}, ...}

    This error suggests that the function get_sale_price() is being called on a boolean value, which may indicate that the expected object is not being properly retrieved or initialized.

    We recommend reviewing the relevant code snippet to ensure that the object is correctly defined before calling its methods.

    Please let us know if you need any further assistance. We are happy to help.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 08:08

    Dear @Allen Diginet,

    Thank you for reaching out.

    1. The process is similar to using the Single Product Builder template. You simply need to edit your Footer Builder template and add a button. This button can then be configured to trigger a popup containing your QR codes. For your reference, please see this guide: https://elementor.com/academy/create-a-button-to-trigger-an-onclick-popup-in-wordpress/.

    2. Regarding the custom checkout buttons, you can achieve this by editing your Single Product Builder. Add individual button elements for each platform, such as eBay, Newegg, and others, as needed.

    We hope this information is helpful. Should you have any further questions, please don’t hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2025 at 07:01

    Dear @Bas Kling,

    We hope this message finds you well.

    We would like to inform you that the Elementor Builder on the staging site appears to be functioning correctly now. At your convenience, could you kindly verify this on your end?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 15:47

    Dear @krasen,

    We hope this message finds you well.

    Please find below the updates and customizations we have implemented based on your recent requests:

    1. The widget title has been updated to use the H2 tag, as per your instructions.

    2. To modify the color of category items in the sidebar, kindly add the following custom CSS:

    
    body .widget_product_categories.sidebar-widget ul li a, 
    body .sidebar-widget ul li a {
        color: #691b01;
    }
    

    3. To adjust the margin of sub-headings, please use the CSS below:

    
    body .term-description h2,
    body .term-description h3,
    body .term-description h4 {
        margin: 15px 0 25px;
    }
    

    4. For customizing the bullet point color and font size, you may apply the following:

    
    body .term-description ul li {
        color: #474747;
        font-size: 20px;
    }
    

    5. The message “Your account with %s is using a temporary password. We emailed you a link to change your password.” originates from the WooCommerce plugin. You can translate this text using the Loco Translate plugin: https://prnt.sc/sST2dva1DFHa.

    6. To change the padding within the single product tabs, please use:

    
    .single-product .woocommerce-tabs .wc-tab {
        padding: 30px;
    }
    

    7. To modify the color of the product title and price, kindly apply the following CSS:

    
    body .content-product .product-title a {
        color: red;
    }
    
    body .content-product .price {
        color: green;
    }
    

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 14:56

    Dear @horacio1972,

    We hope this message finds you well.

    Could you kindly advise us on how to display the “Características” attribute within the Spotlight Categories element? As far as I understand, this element is specifically designed to showcase product categories only.

    To facilitate your work, I have created a test page located in the Private Content Area. Please feel free to use this page for any necessary adjustments or testing.

    Thank you in advance for your support and cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 14:04

    Hi @martijntje,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product .products-page-cats {
        color: #1c344f;
    }
    .single-product .products-page-cats a[href$="aanbod/"] {
        display: none !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 10:44

    Dear @ollamallo,

    We would like to inform you that our team will continue to provide support regarding your inquiry on the following ticket:
    https://www.8theme.com/topic/help-my-order-confirmation-page-appears-as-payment-pending-2/#post-446867

    Should you have any further questions or concerns, please do not hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 10:04

    Dear @ollamallo,

    We hope this message finds you well.

    We are currently attempting to access your backend for further inspection; however, it appears that the provided admin account is no longer functioning. Could you kindly verify the credentials and provide updated access if necessary?

    Additionally, we recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once these plugins are disabled, please clear your browser cache and check if the issue persists.

    If the problem continues, we suggest switching to the Parent theme, especially if you are currently using a Child Theme. After clearing the cache, please test the site again.

    We also advise performing the same test using the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child Theme.

    Please let us know the outcome of these steps so we can assist you further.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 09:52

    Dear @CuteVirus,

    Thank you for reaching out to us.

    We would like to inform you that the XStore theme does support a multi-step checkout process, as demonstrated in the following example:
    https://xstore.8theme.com/elementor3/electronic-mega-market/

    However, please note that the layout and functionality shown in your screenshot differ from our default implementation. Achieving an identical result would require extensive custom coding, which falls outside the scope of our standard support services.

    For any customizations beyond the default features provided by the theme, we kindly invite you to submit a request through our Customization Panel:
    https://www.8theme.com/account/#etheme_customization_panel
    Please be aware that such customization services may incur additional charges.

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are always happy to help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 09:20

    Dear Marcelino,

    We hope this message finds you well.

    The animation icons you referred to are known as “Ajaxify” features. These are designed to reduce the loading time of elements and enhance the overall speed and performance of your website.

    For troubleshooting purposes, we have temporarily disabled this functionality by adding the following custom code to the functions.php file located in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    Could you please check your website now and let us know if the issue has been resolved?

    Best regards,
    The 8Theme Team

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    Viewing 930 results - 901 through 930 (of 5,361 total)
Viewing 30 posts - 901 through 930 (of 5,361 total)
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