Forum Replies Created

Viewing 30 posts - 781 through 810 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    July 8, 2025 at 05:45

    Dear @jeroenberings,

    Apologies for any confusion caused. In your response to the following post: https://www.8theme.com/topic/templates-created-with-email-builder-are-not-applied/#post-448807, you requested our email address for testing purposes.

    Accordingly, we have provided one of our active email addresses for your use.

    We look forward to your response and further assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 8, 2025 at 05:25

    Dear @Filip,

    We kindly ask you to reach out using the email provided in the Private Content Area.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 8, 2025 at 05:18

    Hi @Luke,

    Do you mean these titles & prices left align: https://prnt.sc/7-gVvcsG6cD-?

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .et-advance-tabs .text-center.product-details h2.product-title {
        text-align: left;
    }
    
    .et-advance-tabs .content-product .star-rating {
        margin: 5px 0;
    }
    
    .et-advance-tabs .content-product .price {
        text-align: left;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 7, 2025 at 15:43

    Dear @dano111222,

    We have thoroughly tested the issue on our end but were unable to reproduce it.

    To help identify the cause, we kindly recommend disabling all third-party plugins that are not included with XStore. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once you have done this, please clear your browser cache and check the issue again. It is possible that a third-party plugin may be contributing to the problem.

    If the issue persists, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching and clearing your cache, please verify whether the issue still occurs. This will help determine if the problem is related to custom code within your Child theme.

    Please let us know the outcome so we can assist you further if needed.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 7, 2025 at 15:23

    Hi @jeroenberings,

    Can you please try with this one we sent in Private Content Area?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 7, 2025 at 15:22

    Dear @Luke,

    We kindly recommend using “4px” instead of “4” for the border radius value.

    After updating it to “4px”, the button’s border radius has improved and now looks as intended. Please see the result here:

    https://prnt.sc/Dj1EJBSYWV5v
    https://prnt.sc/jqbREffkFy5h

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 7, 2025 at 09:34

    Dear @HKS,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 7, 2025 at 09:03

    Hi @kmc,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .etheme-elementor-nav-menu-item-arrow {
        font-size: 12px;
        padding-inline-start: 0.8em;
    }
    body .etheme-elementor-nav-menu-item-icon i.et-icon {
        font-weight: bold;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 5, 2025 at 17:39

    Dear @Filip,

    Thank you for reaching out.

    Implementing the requested functionality would require extensive custom coding, which involves significant development time and debugging. As such, it falls outside the scope of our standard support services.

    For any customizations beyond the default features, we kindly invite you to submit a request through our Customization Panel at: https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services may incur additional charges.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 5, 2025 at 17:36

    Hi @Boddicker,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    [data-elementor-type="header"] {
        z-index: 99999;
        position: relative;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 4, 2025 at 16:55

    Hi @dano111222,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-headline-animation-type-typing .etheme-headline-text-wrapper.selected {
        background-color: transparent !important;
    }
    
    .etheme-headline-animation-type-typing .etheme-headline-text-wrapper span.etheme-headline-text {
        color: #00335D !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 4, 2025 at 16:45

    Dear @jeroenberings,

    Thank you for your cooperation.

    Kindly use your sample email address, as we only require the username and password to proceed.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 3, 2025 at 14:26

    Dear @Rana,

    We hope this message finds you well.

    We have reviewed both the XStore theme and the XStore Core plugin, but we were unable to locate the specific line of code in question. It appears that it may not originate from our products.

    Could you kindly confirm whether this code might have been added by your team or possibly by a third party?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 3, 2025 at 08:32

    Hi @Juan Alberto Montoya,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-image span.onsale.left.hot-label {
        top: -28px !important;
        left: 65px !important;
    }
    

    https://prnt.sc/ED7YYkRCxgMm

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 3, 2025 at 08:21

    Dear @kmc,

    We hope this message finds you well.

    Could you kindly navigate to the following path in your WordPress dashboard:
    XStore > Theme Options > Blog > Blog Layout, and update the “Excerpt length (words)” setting to 100?

    For your reference, please see the screenshot here:
    https://prnt.sc/27ybDBjIxy2S

    Please note that this setting will apply globally across the entire website.

    We would appreciate it if you could let us know once the change has been made or if you encounter any issues.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 3, 2025 at 04:58

    Dear @Rana,

    We hope this message finds you well.

    Could you kindly provide us with the updated admin account credentials? The details previously shared in the Private Content Area no longer appear to be working.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 2, 2025 at 16:22

    Dear @gdd,

    Thank you for your message.

    Could you please clarify if you are referring to displaying the mobile menu on desktop screen sizes instead?

    If so, we recommend using the Elementor Header Builder, which you can learn more about here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    To achieve this, you may add the Mobile Menu element to your header. Please refer to the following screenshot for guidance: https://prnt.sc/RyS-nftjqTc_

    Should you have any further questions, feel free to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 2, 2025 at 16:18

    Dear @Scott,

    We kindly request temporary WP-Admin access to the following website: https://test.globalfrozen.com/. This access is necessary for us to review and verify your current settings.

    To provide access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, we would appreciate it if you could securely share the login credentials with us through the Private Content section designated for this purpose.

    Thank you in advance for your cooperation and support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 2, 2025 at 08:06

    Hi @Rana,

    We hope this message finds you well.

    Could you kindly try enabling the “Ajax Add to Cart” setting by navigating to:

    XStore > Theme Options > WooCommerce (Shop) > Single Product Page > Layout?

    For your reference, please see the screenshot below:
    https://prnt.sc/jSWB60ttqmPf

    Should you have any questions or need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 2, 2025 at 08:00

    Dear @Tarje,

    We hope this message finds you well.

    6. Could you kindly try applying the following custom CSS code to see if it resolves the issue?

    
    progress::-webkit-progress-value {
        background-color: red !important;
    }
    progress::-moz-progress-bar {
        background-color: red !important;
    }
    

    7. Additionally, we would appreciate it if you could provide us with a screenshot for further clarification.

    8. Lastly, please ensure that the API key permissions are set to full read and write access. You can refer to the following article for guidance:
    https://help.openai.com/en/articles/8867743-assign-api-key-permissions

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 2, 2025 at 07:54

    Dear @Khurram Virk,

    We hope this message finds you well.

    1. We would like to inform you that we have updated the HTML code for the button as follows:

    
    <a href="/?add-to-cart=7513&variation_id=7565&quantity=1" data-quantity="1" 
       class="button product_type_simple add_to_cart_button ajax_add_to_cart" 
       data-product_id="7565" 
       rel="nofollow">GET STARTED</a>
    

    We are pleased to report that it is now functioning correctly.

    2. Additionally, we recommend creating a container with three columns and placing three buttons within it, positioned below the pricing table element. For your reference, please see the following screenshot:
    https://prnt.sc/-ldoGEl-w3VR

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 17:03

    Dear @khurram virk,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 16:49

    Hi @thanos,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .et-mobile-panel .et-content_toggle .et-mini-content {
        text-transform: unset;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 16:44

    Dear @kmc,

    We hope this message finds you well.

    It appears that the issue you are experiencing may be related to caching. We kindly ask you to clear all caches after making any edits to your homepage.

    If the issue persists, please temporarily disable all cache-related plugins and check again.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 13:28

    Hi @kmc,

    Please update the previous CSS codes to this:

    
    .etheme-search-ajax-results .price.etheme-search-form-item-price del,
    .etheme-search-ajax-results .price.etheme-search-form-item-price ins {
        display:block;
    }
    
    .etheme-search-form[type=popup] .autocomplete-suggestions {
        display: flex;
        flex-basis: 24%;
        flex-wrap: wrap;
        gap: 1%;
    }
    
    .etheme-search-ajax-results .autocomplete-suggestion {
        width: 24%;
        min-width: 24%;
    }
    
    .etheme-search-form-more {
        width: 100%;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 13:22

    Dear @Plethora,

    We hope this message finds you well.

    The Cart and Checkout buttons you are referring to are generated by the following WooCommerce hook:

    woocommerce_widget_shopping_cart_buttons

    This hook utilizes the following functions:

    add_action( 'woocommerce_widget_shopping_cart_buttons', 'woocommerce_widget_shopping_cart_button_view_cart', 10 );
    
    $has_checkout_button = has_action( 'woocommerce_widget_shopping_cart_buttons', 'etheme_woocommerce_widget_shopping_cart_proceed_to_checkout' );
    
    add_action( 'woocommerce_widget_shopping_cart_buttons', 'etheme_woocommerce_widget_shopping_cart_proceed_to_checkout', $has_checkout_button );

    If you wish to modify these buttons, you may do so by using the remove_action function. You can find more information about this function in the official WordPress documentation here:
    https://developer.wordpress.org/reference/functions/remove_action/

    We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 13:16

    Dear @Plethora,

    Please also add this custom CSS code:

    body.rtl .swiper-button-prev {
        right: 0 !important;
    }
    
    body.rtl .swiper-button-next {
        left: 0 !important;
        right: auto !important;
    }

    https://prnt.sc/IgJz1hmKrRB8

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 09:19

    Hi @kmc,

    Please delete this previous code:

    
    .etheme-search-ajax-results .autocomplete-suggestion {
        min-width: 200px;
        max-width: 200px;
    }
    

    Then add this custom CSS codes:

    
    .etheme-search-ajax-results .price.etheme-search-form-item-price > * {
        display:block;
    }
    
    .etheme-search-ajax-results .price.etheme-search-form-item-price > * {
        display:block;
    }
    
    .etheme-search-form[type=popup] .autocomplete-suggestions {
        display: flex;
        flex-basis: 24%;
        flex-wrap: wrap;
        gap: 1%;
    }
    
    .etheme-search-ajax-results .autocomplete-suggestion {
        width: 24%;
        min-width: 24%;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 06:40

    Dear @Scott,

    We hope this message finds you well.

    Please follow the steps below to properly configure the Single Product Builder using the XStore theme:

    1. First, please disable the Single Product Builder by navigating to XStore > Theme Options > WooCommerce (Shop) > Single Product Builder, and set the option to OFF. You may refer to the following screenshot for guidance: https://prnt.sc/ydylhpChJ4bq.

    2. Once the builder is disabled, you can proceed to create a new Single Product template using Elementor. Alternatively, you may import a pre-designed Single Product Builder template from our XStore demo library: https://prnt.sc/T79X_ilceG8k. After creating or importing the template, assign it to all products as shown in this example: https://prnt.sc/65Re_s-tjMio. For your reference, here is a sample template we have already created: https://test.globalfrozen.com/wp-admin/post.php?post=9463&action=elementor#

    For more detailed instructions, please refer to our official documentation:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 1, 2025 at 06:04

    Hello @Omar Quddam,

    Thank you for your message. We’re glad to hear that you were able to update the theme successfully and that everything is now working fine.

    If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

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    Viewing 810 results - 781 through 810 (of 5,361 total)
Viewing 30 posts - 781 through 810 (of 5,361 total)
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