Forum Replies Created

Viewing 30 posts - 691 through 720 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    July 24, 2025 at 05:34

    Hi @thamer,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    form.cart table.variations td.value::before {
        content: "Your custom text go here";
        width: 100%;
        display: block;
        color: red;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 16:30

    Dear @LVRB,

    We regret to inform you that we are still unable to access your website. To assist in resolving this issue, we have provided our IP address in the private content area.

    We kindly request that you whitelist this IP address at your earliest convenience.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 16:30

    Dear @Deva,

    We hope this message finds you well.

    We would like to inform you that the “Register” button is already positioned next to the “Login” button, as shown in the following screenshot:
    https://prnt.sc/an8v684126ZZ

    Additionally, please find below the current appearance of the login/register form:
    https://prnt.sc/uru2W-oDIL2c
    https://prnt.sc/7xhiGa6XzqGU

    Could you kindly provide more details regarding your request? If possible, please include some screenshots to help us better understand the issue.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 16:19

    Dear @kmc,

    We hope this message finds you well.

    We have noticed that the /product-category/ slug has been removed from the WooCommerce product category URLs on your website.

    Could you kindly revert this change and restore the default slug? Once done, please check the functionality again.

    Please note that the AJAX filter widget relies on the default product category slug to function correctly, and it may not work as expected without it.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 16:09

    Dear Dennis,

    We hope this message finds you well.

    We would like to inform you that the “My Account” page was not correctly configured under the WooCommerce settings, as shown in the screenshot below:

    https://prnt.sc/43OzKcuY1pVk

    Our team has already resolved the issue for you.

    At your convenience, could you please review the changes and confirm that everything is now functioning as expected?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 15:58

    Dear @thamer,

    We hope this message finds you well.

    Could you kindly provide us with the URL of the page you are referring to? This will help us assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 09:46

    Dear @Troyt,

    We hope this message finds you well.

    Could you please locate and remove the following custom CSS code from your website? You can find it under:

    XStore > Theme Options > Theme Custom CSS > Global CSS

    The code to be removed is:

    button, .custom-button .elementor-button, .single_add_to_cart_button.button.alt, .btn, .button {
        background-image: url(https://xstore.8theme.com/elementor/demos/wp-content/uploads/2022/03/Pattern-1.png) !important;
        background-repeat: no-repeat !important;
        background-position: right !important;
    }

    If you are unable to make this change yourself, we kindly ask that you provide us with access to your WordPress admin account so we can assist you further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2025 at 05:37

    Dear LVRB Team,

    We kindly request your assistance in disabling the country restriction on your website, as it is currently preventing us from accessing it. This would greatly facilitate our ability to view and interact with your content.

    Thank you in advance for your support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 22, 2025 at 12:23

    Dear @LVRB,

    We hope this message finds you well.

    Please find below the original code snippet:

    
    add_filter("woocommerce_login_redirect", "wcs_login_redirect", 10, 3);
    function wcs_login_redirect($redirect, $user, $user_login) {
        // Redirect to checkout if login was initiated from the cart
        if ( isset($_REQUEST['redirect_to']) && strpos($_REQUEST['redirect_to'], 'checkout') !== false ) {
            $redirect = "https://**isrebel.cl/checkout/";
        } else {
            // Redirect to "My Account" if login was initiated from there
            $redirect = "https://***isrebel.cl/my-account/";
        }
        return $redirect;
    }
    

    We kindly suggest updating it to the following version:

    
    add_filter("woocommerce_login_redirect", "wcs_login_redirect", 10, 2);
    function wcs_login_redirect($redirect, $user) {
        // Redirect to checkout if login was initiated from the cart
        if ( isset($_REQUEST['redirect_to']) && strpos($_REQUEST['redirect_to'], 'checkout') !== false ) {
            $redirect = "https://***isrebel.cl/checkout/";
        } else {
            // Redirect to "My Account" if login was initiated from there
            $redirect = "https://***isrebel.cl/my-account/";
        }
        return $redirect;
    }
    

    Please note that the woocommerce_login_redirect hook only requires two arguments.

    Should you have any questions or need further assistance, feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 22, 2025 at 09:44

    Dear @Deva,

    We hope this message finds you well.

    1. You can conveniently edit the checkout page using the Elementor Page Builder. Please refer to the following guide for detailed instructions:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    2. Similarly, the “My Account” page can also be customized through Elementor. You may find the relevant documentation here:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

    3. Regarding the login and registration forms, could you please specify the type of design changes you would like to implement? Once we have a better understanding of your requirements, we would be happy to provide you with custom CSS code to assist with the modifications.

    Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 22, 2025 at 08:49

    Hi @Allen Diginet,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 22, 2025 at 06:36

    Dear @Genius DTF,

    We hope this message finds you well.

    We would like to inform you that the custom CSS codes have been successfully updated for your site. Everything should now be functioning as expected. You may view the changes via the following link: https://prnt.sc/_gAOpwnQtLxQ

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 16:24

    Hello @Genius DTF,

    Thank you for reaching out to us.

    We have reviewed the screenshots and the issues you mentioned regarding the contact form on your website.

    1. Regarding the email content and tags not displaying correctly:
    This issue may be related to the form configuration or the email template settings. Please ensure that the form fields are correctly mapped in the email template. You can check this in your form plugin settings (e.g., Contact Form 7 or similar) and verify that the correct shortcodes (e.g., [text-123], [email-962], etc.) are used in the email body: https://prnt.sc/VgP5vVDBDIrm

    2. For changing the button color and the “Thank you” message border color:
    These styles can typically be adjusted via custom CSS. You can add the following CSS code to your theme’s Customizer under Appearance > Customize > Additional CSS:

    To change the submit button color:

    
    .wpcf7 input[type="submit"] {
        background-color: #yourcolorcode; /* Replace with your desired color */
        color: #ffffff; /* Optional: text color */
    }
    

    To change the “Thank you” message border color:

    
    .wpcf7-mail-sent-ok {
        border: 2px solid #yourcolorcode; /* Replace with your desired color */
    }
    

    Please replace #yourcolorcode with the actual hex code of the color you wish to use.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 14:05

    Dear Michael,

    Please accept our apologies for any confusion caused.

    1. Prior to your response on July 21, 2025, at 08:10, the checkout page was utilizing the [woocommerce_checkout] shortcode. As a result, it was not possible to modify the checkout form, and the Google/Apple Pay buttons appeared as shown in the following screenshot: https://prnt.sc/F3m8IQ74DcPp.

    2. After you informed us that you were unable to edit the checkout form, we updated the checkout page to use the “Checkout Page (Default)” element. Consequently, the payment buttons now appear as shown here: https://prnt.sc/JEQSNQY7MYs6. Please note that we are using a custom hook to display these buttons, which is why they are positioned outside the checkout form.

    We hope this clarifies the situation. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 12:53

    Dear @kmc,

    We hope this message finds you well.

    We have updated the image height on the mobile version to 390px, as shown in the following screenshot for your reference:

    https://prnt.sc/2OjqbjBH8IVw

    Please feel free to adjust the height from 390px to any value that best suits your preferences.

    Could you kindly review the changes at your convenience?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 12:33

    Dear Michael,

    Please be informed that the custom hook for the Google/Apple Pay button is currently set to display above the checkout form. At this time, there is no available solution to reposition these buttons elsewhere on the page.

    https://tinyurl.com/2xrwvcq7

    Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 11:42

    Dear @LVRB,

    Thank you for reaching out.

    Could you please clarify the specific functionality or outcome you are aiming to achieve with the custom code? This will help our development team provide you with an accurate cost estimate.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 10:38

    Dear Michael,

    We would like to inform you that we have implemented an additional hook to display the Google/Apple Pay button alongside the default checkout element.

    Could you please review the changes at your earliest convenience?

    Thank you for your attention, and please do not hesitate to reach out if you have any questions.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 08:52

    Dear @kmc,

    We apologize for the delayed response due to the weekend.

    Could you kindly check the issue on both mobile and desktop devices at your earliest convenience?

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 07:47

    Hi @Michael,

    It seems the other image is coming from the Germanized For WooCommerce plugin.

    To hide it, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    table.woocommerce-checkout-review-order-table tr.wc-gzd-cart-item-has-thumbnail .wc-gzd-cart-item-name-wrapper .wc-gzd-cart-item-thumbnail {
        display: none !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 06:38

    Dear @Michael,

    Thank you for your message.

    Regarding your question about the checkout page:

    > “And also in checkout. But why is the button on the top of the page and not together with other payment methods?”

    Please note that the placement of the Google/Apple Pay button may vary depending on the specific payment plugin being used. Each plugin may position the button differently within the checkout layout.

    Additionally, you mentioned:

    > “Also there are the pictures of products in shopping chart double again!”

    In order to better understand and assist you with this issue, could you kindly provide us with some screenshots illustrating the problem?

    We appreciate your cooperation and look forward to resolving this for you.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 06:21

    Dear @dano111222,

    We would like to inform you that the custom code has been successfully added to the functions.php file located within your child theme.

    Could you please verify that everything is working as expected on your end?

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 05:44

    Dear @HKS,

    Thank you for reaching out.

    Your website URL has been removed per your request.

    Our development team is currently investigating the issue, and a fix will be included in one of the upcoming updates.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 05:43

    Dear @HKS,

    Thank you for reaching out.

    Your website URL has been removed per your request.

    Our development team is currently investigating the issue, and a fix will be included in one of the upcoming updates.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 20, 2025 at 16:37

    Dear @HKS,

    We would like to inform you that we have updated the checkout page to use the default WooCommerce shortcode: [woocommerce_checkout].

    This change ensures that the page includes all the standard hooks provided by the WooCommerce plugin. However, the issue still persists, as you can see here: https://***.com/checkout/.

    May we kindly ask if you have already tried deactivating all third-party plugins or switching to the default Storefront theme for testing purposes?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 20, 2025 at 15:45

    Dear @Michael,

    Could you please check now: https://24buy.online/checkout/?

    https://prnt.sc/augBDzizYSR0

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 19, 2025 at 16:35

    Dear Michael,

    We hope this message finds you well.

    We have encountered an issue with the Stripe payment gateway when using the Checkout (Multisteps) element. It appears that the integration is not functioning as expected in this configuration.

    As a temporary solution, we have switched to the default Checkout element, and the payment gateway is now working correctly.

    Could you kindly look into this matter at your earliest convenience?

    Thank you for your attention to this issue.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 19, 2025 at 16:26

    Hi @dano111222,

    Please try adding the following code under functions.php file locates in your child theme:

    
    function etheme_byline($atts = array() ) {
    		
    		$atts = shortcode_atts( array(
    			'author' => 0,
    			'time' => 0,
    			'slide_view' => 0,
    			'ID' => null,
    			'views_counter' => true,
                'in_slider' => false,
                'single' => false
    		), $atts );
    
            $blog_layout = get_query_var('et_blog_layout', 'undefined');
            if ( $blog_layout === 'undefined' ) {
                $blog_layout = etheme_get_option( 'blog_layout', 'default' );
                set_query_var('et_blog_layout', $blog_layout);
            }
    
    		if ( $atts['in_slider'] ) {
    			$atts['views_counter'] = false;
            }
    
            $views_counter_setting = false;
            if ( $atts['views_counter'] ) {
                $views_counter_setting = get_query_var('et_views_counter', 'undefined');
                if ( $views_counter_setting === 'undefined' ) {
                    $views_counter_setting = etheme_get_option( 'views_counter', 1 );
                    set_query_var('et_views_counter', $views_counter_setting);
                }
            }
    		
    		?>
    		<div class="meta-post">
    			<?php do_action('etheme_before_post_meta_content', $atts['single']); ?>
    			<?php if( ! in_array( $blog_layout , array( 'timeline', 'timeline2', 'grid2' ) ) || $atts['single'] ): ?>
    				<time class="entry-date published updated" datetime="<?php echo get_the_time('F j, Y', $atts['ID']); ?>">
    					<?php echo get_the_time(get_option('date_format'), $atts['ID']); ?></time>
    				
    				<?php if ( $atts['time'] ):
    					esc_html_e( 'at', 'xstore' );
    					echo get_the_time( get_option( 'time_format' ), $atts['ID']);
    				endif;
    				
    				if ( $atts['author'] ):
    					esc_html_e( 'by', 'xstore' );
    					the_author_posts_link();
    				endif;
    			
    			elseif( $atts['slide_view'] == 'timeline2' ) :
    				esc_html_e( 'Posted by', 'xstore' );
    				the_author_posts_link();
    			endif;
    			
    			if ( $atts['views_counter'] && $views_counter_setting ): ?>
    				<span class="meta-divider">/</span>
    				<?php etheme_get_views( $atts['ID'], true );
    			endif;
    			
    			if(comments_open($atts['ID']) && ! post_password_required($atts['ID']) ) :
                    if ( !$atts['in_slider']) { ?>
    				    <span class="meta-divider">/</span>
                    <?php }
                    if ($atts['ID'] ):
    					
    					$comments_number = get_comments_number( $atts['ID'] );
    					
    					if ($comments_number === 0) {
    						$comments_number = '<span>0</span>';
    					} elseif($comments_number === 1){
    						$comments_number = '<span>1</span>';
    					} else{
    						$comments_number = '<span>' . $comments_number . '</span>';
    					}
    					
    					printf(
    						'<a href="%s" class="post-comments-count">%s</a>',
    						get_the_permalink($atts['ID']),
    						$comments_number
    					
    					);
    				
    				else:
    					comments_popup_link('<span>0</span>','<span>1</span>','<span>%</span>','post-comments-count');
    				endif;
    			endif; ?>
    			<?php do_action('etheme_after_post_meta_content', $atts['single']); ?>
    		</div>
    		<?php
    	}
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 19, 2025 at 16:15

    Hi @khurram virk,

    Please also add this custom CSS code

    
    .elementor-widget-theme-post-etheme_content ul.wp-block-list li strong {
        font-weight: 600;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 18, 2025 at 17:24

    Glad to hear everything is working fine now.

    Should you need any further assistance or have additional questions, please don’t hesitate to contact us.

    Best Regards,
    8Theme’s Team

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    Viewing 720 results - 691 through 720 (of 5,361 total)
Viewing 30 posts - 691 through 720 (of 5,361 total)
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