Luca Rossi

Dear @Yasir Alam 8Theme,

We have attempted to access the system using several admin accounts; however, we have been unsuccessful.

Could you kindly provide us with the most recent and active admin account credentials at your earliest convenience?

Thank you for your assistance.

Best regards,
The 8Theme Team

Dear @kmc,

Thank you for your message.

Yes, that could indeed be the reason.

Could you kindly clarify why the category templates appear to be different?

Best regards,
The 8Theme Team

Dear @Goostaf,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you!

Dear @WebLxo,

We hope this message finds you well.

Kindly ensure that your WordPress Cron Job is functioning correctly. Following the completion of the migration wizard, certain cron events are expected to run as outlined in the documentation below:

– https://multivendorx.com/docs/knowledgebase/migration/
– https://prnt.sc/pH1aTM3twyUE

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Sega,

Thank you for reaching out.

We have reviewed your request and consulted with our development team. Based on their feedback, we recommend using the following hook structure from our code for better results:

$local_content[$key] = apply_filters('etheme_product_grid_list_product_element_' . $key, ob_get_clean(), $product, $local_settings);

You can refer to the following screenshot for additional context:
https://prnt.sc/Igg5PS6VULco

To implement this on your side, please use the hook in the following manner:

add_filter('etheme_product_grid_list_product_element_image', function($thumbnail, $product, $settings) {,      return '<div class="swiper-slide">' . $thumbnail . '</div>';,  }, 10, 3);

We kindly ask you to try using this hook and let us know if it resolves the issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @dano111222,

Thank you for your message.

We would like to kindly inform you that applying custom CSS code to resolve this issue may not be the most effective solution. It is possible that some font files are missing from your current setup.

Could you please provide the complete package of the Eurostile font for further investigation?

Additionally, we recommend trying alternative fonts that are similar to the Eurostile font family, as this may help to avoid the line-height issue you are experiencing.

Best regards,
The 8Theme Team

Hi @Sega,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme_product_status_filter ul li:nth-child(1),
.etheme_product_status_filter ul li:nth-child(2) {
    display: none !important;
}

Kind regards,
The 8Theme Team

Hi @smalameri,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    ul.elementor-icon-list-items.elementor-inline-items {
        max-width: 100%;
    }
}

Kind regards,
The 8Theme Team

Dear @Sega,

We hope this message finds you well.

We kindly request that you add the Product Status Filter Widget to the Shop Sidebar at your earliest convenience. Please refer to the following screenshots for your reference:

– https://prnt.sc/URynN1oiVmV1
– https://prnt.sc/67jz18ieMnd4

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @dano111222,

We hope this message finds you well.

We would like to inform you that the “Open Lightbox” setting was previously set to “No.” We have updated this setting to “Yes,” and the lightbox feature is now functioning correctly.

You can view the result here: https://prnt.sc/5Z4Juy0yo7Zn

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

Could you kindly clone your LIVE website to the staging environment at your earliest convenience? This will allow us to investigate and debug the issues more effectively on the staging site.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @M.,

Thank you for reaching out to us.

Unfortunately, implementing the requested functionality would require extensive custom coding in both JavaScript and PHP. As such, it falls outside the scope of the standard support services we are able to provide.

We appreciate your understanding in this matter.

Best regards,
The 8Theme Team

Hi @Crashraider,

Please try with this custom CSS code instead:

.etheme-elementor-off-canvas__toggle .elementor-button {
    border-radius: 0 10px 10px 0 !important;
}
.etheme-elementor-off-canvas__toggle .elementor-button-icon .et-filter {
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    gap: 5px;
}
.etheme-elementor-off-canvas__toggle .elementor-button-icon .et-filter:before {
    content: "\e95d";
}

.etheme-elementor-off-canvas__toggle .elementor-button-icon .et-filter:after {
    content: "Filter";
}

https://prnt.sc/NeKDl7U0CX4W

Hope it helps!

Dear @WebLxo,

We hope this message finds you well.

1.A) We have encountered a 404 error when attempting to log in using the vendor account you provided. Please refer to the screenshot here: https://prnt.sc/VrrYomj_qcAk. Kindly ensure that the vendor account has been verified and approved by the site administrator.

1.B) Additionally, we recommend adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.product-edit-container .dokan-feat-image-upload a.dokan-feat-image-btn {
    padding: 15px 30px;
    height: 40px;
    max-width: 80%;
    font-size: 12px !important;
}
body .product-edit-container .instruction-inside {
    padding: 32% 0 !important;
}

Please note that the loading speed of the dashboard page is primarily dependent on the Dokan plugin. For performance-related concerns, we suggest reaching out directly to the Dokan plugin support team.

2) We also recommend adding the following custom CSS to hide the sales booster popup on the Dokan dashboard:

body.dokan-dashboard #sales-booster-popup {
    display: none !important;
}

3) If you are looking to customize the Dokan Dashboard pages, we encourage you to review the following guide provided by Dokan:
https://dokan.co/blog/483559/redesign-dokan-vendor-dashboard/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Yasir Alam 8Theme,

We hope this message finds you well.

You may try using the following custom CSS code to address the issue:

.single-product ul.st-swatch-size-large.type_title-price li.type-label {
    max-width: 135px;
}

Please note that there is limited space available for displaying a larger image.

Kind regards,
The 8Theme Team