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Viewing 30 posts - 4,861 through 4,890 (of 5,361 total)
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  • Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 05:19

    Hi @Caroline,

    Your code is wrong, we’ve updated it. The correct code should be:

    
add_action('after_etheme_product_grid_list_product_element_title', 'after_etheme_product_grid_list_product_element_title');
function after_etheme_product_grid_list_product_element_title(){
	echo '<div class="assis"><span>assis</span> '.get_field('assis').'</div>';
	echo '<div class="cocktail"><span>cocktail</span> '.get_field('cocktail').'</div>';
	echo '<div class="conference"><span>conference</span> '.get_field('conference').'</div>';
}

    Fore more information, please take a look at this article: https://www.advancedcustomfields.com/resources/get_field/

    Warm regards,
    The 8Theme Team

    #387019 Copied In reply to: I Try to Customize Products grid content
    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 05:13

    Dear Rodlens Hora,

    We are pleased to inform you that we have successfully implemented a custom CSS code to address the issue you were experiencing with the display of the review count. The code is as follows:

    
.rating-wrapper {
    display: inline;
}
.et_column.et_product-block .rating-wrapper {
    display: none;
}
.cross-sell-products .rating-wrapper,
.related-products .rating-wrapper {
    display: inline !important;
}

    The result of this update can be viewed at the following link: [Screenshot](https://prnt.sc/tCiKf4Tkgkx3).

    We kindly request that you review the changes at your earliest convenience and confirm that everything is now functioning to your satisfaction.

    Best regards,
    The 8Theme Team

    #387018 Copied In reply to: Show the number of reviews per products.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 18:27

    Dear @Caroline,

    We are pleased to learn that all is functioning properly at this time.

    Warm regards,
    The 8Theme Team

    #386998 Copied In reply to: I Try to Customize Products grid content
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 18:26

    Dear Rodlens Hora,

    We hope this message finds you well.

    We are currently in the process of integrating custom CSS codes into the system. However, upon review, we have noticed that all products have been removed from the platform. To ensure the proper functionality and appearance of these customizations, we kindly request that you re-add some products to the system.

    Your assistance in this matter will enable us to proceed with the necessary testing and ensure that everything is operating smoothly.

    We appreciate your prompt attention to this request. Should you have any questions or require further information, please do not hesitate to contact us.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    #386997 Copied In reply to: Show the number of reviews per products.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 18:06

    Dear Caroline,

    We hope this message finds you well.

    We would like to bring to your attention that there was a slight discrepancy in the placement of certain codes within the website’s files. It has come to our notice that the codes were initially added to the style.css file, whereas they should have been incorporated into the functions.php file.

    For your reference, here is a screenshot illustrating the incorrect placement:
    [https://prnt.sc/kqDFp3IuKgb4](https://prnt.sc/kqDFp3IuKgb4)

    Our team has taken the initiative to rectify this issue on your behalf. The codes have now been correctly positioned within the functions.php file, as can be seen in the following screenshot:
    [https://prnt.sc/hnrHx6ZFeACL](https://prnt.sc/hnrHx6ZFeACL)

    As a result of this adjustment, the texts should now correctly appear beneath the product title, as demonstrated in this screenshot:
    [https://prnt.sc/VJkQfefiuWSj](https://prnt.sc/VJkQfefiuWSj)

    We trust that this amendment aligns with the intended functionality and enhances the performance of your website. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #386992 Copied In reply to: I Try to Customize Products grid content
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 17:59

    Hi @Rodlens Hora,

    The password is incorrect. Please double check.

    Thank you!

    Please contact administrator
    for this information.
    #386990 Copied In reply to: Show the number of reviews per products.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 17:54

    Hi @Caroline,

    Thank you for reaching out to us with your inquiry.

    To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #386987 Copied In reply to: I Try to Customize Products grid content
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 13:01

    Dear Caroline,

    We trust this message finds you well.

    We would like to inform you that there is an available hook in which you can insert your information beneath the product title. To implement this, kindly insert the following snippet of code into the functions.php file located within your child theme directory:

    
add_action('after_etheme_product_grid_list_product_element_title', 'after_etheme_product_grid_list_product_element_title');
function after_etheme_product_grid_list_product_element_title(){
      echo 'Your information will go here';
}

    We hope you find this addition beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #386932 Copied In reply to: I Try to Customize Products grid content
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 11:02

    Dear @Trektor,

    We are delighted to announce that the modifications you requested have been successfully executed. We kindly ask that you take a moment to review the changes at your earliest convenience to ensure their accuracy and functionality.

    Please remember to clear your cache before doing so.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386904 Copied In reply to: Disable automatic closing on tabs that are already open
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 10:10

    Dear @chilly,

    We hope this message finds you well.

    We regret to inform you that there are no available hooks to address the issue you’ve encountered. To resolve this, it will be necessary to make a direct modification to a file within your parent theme.

    Please navigate to the following file within your theme’s directory: /wp-content/themes/xstore/framework/walkers.php. Upon reaching line 584, you will encounter the following line of code:

    
$output .= $indent . '<li id="menu-item-' . $item->ID .'"'  . $value . $class_names . '>';

    Kindly replace it with:

    
$output .= $indent . '<li '  . $value . $class_names . '>';

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Best regards,
    The 8Theme Team

    #386898 Copied In reply to: I have an Accessibility Issues related to the menu.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 09:19

    Dear Rodlens Hora,

    We hope this message finds you well.

    We’re reaching out to inquire about the specific location where the custom code snippet was integrated. We have conducted a thorough review of the functions.php file and were unable to locate the following code:

    
add_filter('woocommerce_product_get_rating_html', function( $html, $rating, $count ){
    global $product;
    $review_count = $product->get_review_count();
    if ( $review_count && !is_product() ) {
       $html = '' . $html . '(' . $review_count . ')' . '';
    } elseif ( $review_count < 1 && !is_product() ) {
        $html = '';
    }
    return $html;
},10,3);

    Could you please provide us with the details of where this code has been added? This information is crucial for us to proceed with our tasks effectively.

    Additionally, we have encountered difficulties accessing the WordPress admin account. It appears that our login credentials are not functioning as expected. We kindly request that you verify the account details to ensure that we have the correct access.

    Your prompt attention to these matters would be greatly appreciated. Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386889 Copied In reply to: Show the number of reviews per products.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 07:53

    Hi @Trektor,

    Can you please check this account, we’re unable to login now?

    Thank you!

    Please contact administrator
    for this information.
    #386867 Copied In reply to: Disable automatic closing on tabs that are already open
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 05:46

    Hi @Aulakh, Sam,

    WP Rocket plugin support should be able to help you find the best settings to speed up the site (all options of the plugin should not be activated at the same time, it is required to find a correct combination of settings that will not conflict with your site content and additional plugins and give best speed test results).

    For example settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
    https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
    https://gyazo.com/9eb09280e91c6c57bd9d623997434657
    https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
    https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
    https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

    Also, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , and disable unrequired plugins because every additional plugin slows down the site a bit.

    About speed test results on https://gtmetrix.com/ , https://prnt.sc/2cnhiPokHSyz : – Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header; – Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html ; – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;

    Kind Regards,
    8theme team

    #386858 Copied In reply to: SPeed is too slow can you check why as i tried
    Avatar: Justin
    Luca Rossi
    Support staff
    March 14, 2024 at 05:35

    Hi @chilly,

    Please navigate to this file: /wp-content/uploads/xstore/kirki-styles.css

    And delete the following CSS:

    
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZJhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0460-052F, U+1C80-1C88, U+20B4, U+2DE0-2DFF, U+A640-A69F,
    U+FE2E-FE2F;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZthjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZNhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+1F00-1FFF;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZxhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1,
    U+03A3-03FF;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZBhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1,
    U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329,
    U+1EA0-1EF9, U+20AB;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZFhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0100-02AF, U+0304, U+0308, U+0329, U+1E00-1E9F, U+1EF2-1EFF,
    U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 400;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuLyfAZ9hjp-Ek-_0ew.woff)
    format("woff");
  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA,
    U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+2074, U+20AC, U+2122, U+2191,
    U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZJhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0460-052F, U+1C80-1C88, U+20B4, U+2DE0-2DFF, U+A640-A69F,
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}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZthjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/l/font?kit=UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZNhjp-Ek-_0ewmM&skey=c491285d6722e4fa&v=v13)
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  unicode-range: U+1F00-1FFF;
}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZxhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1,
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}
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  font-style: normal;
  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZBhjp-Ek-_0ewmM.woff)
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}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZFhjp-Ek-_0ewmM.woff)
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}
@font-face {
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  font-weight: 500;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuI6fAZ9hjp-Ek-_0ew.woff)
    format("woff");
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}
@font-face {
  font-family: inter;
  font-style: normal;
  font-weight: 600;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuGKYAZJhjp-Ek-_0ewmM.woff)
    format("woff");
  unicode-range: U+0460-052F, U+1C80-1C88, U+20B4, U+2DE0-2DFF, U+A640-A69F,
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  font-style: normal;
  font-weight: 600;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuGKYAZthjp-Ek-_0ewmM.woff)
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  font-display: swap;
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@font-face {
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  font-style: normal;
  font-weight: 600;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuGKYAZxhjp-Ek-_0ewmM.woff)
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@font-face {
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  font-style: normal;
  font-weight: 600;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuGKYAZBhjp-Ek-_0ewmM.woff)
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  font-weight: 600;
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  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuGKYAZFhjp-Ek-_0ewmM.woff)
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  font-weight: 600;
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  src: url(https://fonts.gstatic.com/s/inter/v13/UcCO3FwrK3iLTeHuS_fvQtMwCp50KnMw2boKoduKmMEVuGKYAZ9hjp-Ek-_0ew.woff)
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  font-display: swap;
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}
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  font-style: normal;
  font-weight: 600;
  font-display: swap;
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    U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
}
@font-face {
  font-family: dosis;
  font-style: normal;
  font-weight: 600;
  font-display: swap;
  src: url(https://fonts.gstatic.com/s/dosis/v32/HhyJU5sn9vOmLxNkIwRSjTVNWLEJ6bQl2xMCbKsUPpjl.woff)
    format("woff");
  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA,
    U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+2074, U+20AC, U+2122, U+2191,
    U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
}

    Hope it helps!

    #386856 Copied In reply to: How can I disable the loading of Xstore fonts ?
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 15:37

    Dear Sam Aulakh,

    We hope this message finds you well.

    We would like to inform you that the warnings you have encountered originate from the Google Maps API. Please be assured that Google is expected to address these in an upcoming update to the map loading process.

    At present, these warnings do not impact the loading speed of your website and may be disregarded. Our development team is aware of the issue and will implement a permanent fix in a forthcoming update.

    We appreciate your understanding and patience in this matter. Should you have any further concerns or require assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #386776 Copied In reply to: SPeed is too slow can you check why as i tried
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 15:29

    Hi @chilly,

    Please navitate to:

    – Elementor > Settings > Advanced > Google Fotns > Select Disabled: https://prnt.sc/-HMpLSaw6CO7

    – XStore > Theme Options > Typography > Body Typeface > Font Family > select Initial: https://prnt.sc/nojmpQR8zj7D

    – same as for XStore > Theme Options > Typography > Headings.

    Hope it helps!

    #386771 Copied In reply to: How can I disable the loading of Xstore fonts ?
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 14:56

    Dear Sam Aulakh,

    We hope this message finds you well.

    Could you kindly provide us with some screenshots at your earliest convenience?

    Thank you for your assistance.

    Best Regards,
    The 8Theme Team

    #386752 Copied In reply to: SPeed is too slow can you check why as i tried
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 14:25

    Hello @chilly,

    We suggest you to try with WP-Rocket plugin: https://wp-rocket.me/.

    WP Rocket plugin support should be able to help you find the best settings to speed up the site (all options of the plugin should not be activated at the same time, it is required to find a correct combination of settings that will not conflict with your site content and additional plugins and give best speed test results).

    For example settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
    https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
    https://gyazo.com/9eb09280e91c6c57bd9d623997434657
    https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
    https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
    https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

    Also, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , and disable unrequired plugins because every additional plugin slows down the site a bit.

    About speed test results on https://gtmetrix.com/ , https://prnt.sc/2cnhiPokHSyz : – Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header; – Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html ; – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;

    Kind Regards,
    8theme team

    #386744 Copied In reply to: How to improve My website speed. by reduscig the unused Css and js.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 14:14

    Dear @chilly,

    We hope this message finds you well.

    Please be advised that the customization code you have inquired about falls beyond the purview of our standard support services. However, we would like to direct your attention to a resource that may prove helpful in addressing your query. You can find relevant information in the following article: https://stackoverflow.com/questions/71174756/cannot-add-google-ads-event-to-woocoommerce-add-to-cart-hook

    We trust this will be of assistance to you.

    Warm regards,
    The 8Theme Team

    #386741 Copied In reply to: Trying to add a triger function to buttons for my GOOGLE ADS conversion action to my website.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 12:02

    Dear @Mike Papadakis,

    We are pleased to learn that all is functioning properly at this time.

    Warm regards,
    The 8Theme Team

    #386704 Copied In reply to: There is a problem when I activate the core plugin of xstore
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 10:34

    Dear @Kombajn88,

    We hope this message finds you well.

    We are pleased to inform you that we have implemented the following custom CSS to enhance the presentation of the product grid on the homepage:

    
.home .etheme-product-grid-title {
    min-height: 60px;
    display: flex;
    align-items: center;
}

.home .etheme-product-grid-image img {
    min-height: 173px;
    width: auto;
}

    This adjustment ensures that the products are now properly aligned. We kindly request that you review the changes at your earliest convenience.

    For your reference, here is a screenshot of the updated layout: https://prnt.sc/HDpVCzQ-GLG4

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #386695 Copied In reply to: Product Slider / Add to cart with price and name button aligned without the staircase effect
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 09:49

    Dear @Trektor,

    We hope this message finds you well.

    We would like to inform you that the customization we have implemented is applied directly to the parent theme of XStore. As a result, this modification will be overwritten upon any future updates to the XStore theme.

    To ensure the continuity of our customization, we kindly advise you to create a backup of the following file: /wp-content/themes/xstore/js/modules/tabs.min.js. Please ensure that you perform this backup prior to each update and subsequently replace the file in the updated version of the XStore theme with your backed-up file.

    We appreciate your attention to this matter and are here to assist should you have any questions or require further guidance.

    Best Regards,
    The 8Theme Team

    #386684 Copied In reply to: How to disable the Auto Scroll to accordion tabs?
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 06:09

    Dear @Malvine,

    We hope this message finds you well.

    Please keep us informed on the progress of the matter at hand.

    Kind regards,
    The 8Theme Team

    #386650 Copied In reply to: LCP, CLS errors, unstable layout, layout shift
    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2024 at 06:08

    Dear @Trektor,

    We hope this message finds you well.

    We suspect that the issue you are experiencing may be related to cached data. Could you kindly clear all cache on your device and verify if the problem persists?

    For your reference, we have conducted tests on our mobile device and confirmed that the scrolling issue has been resolved. We have attached a file for your review to assist in addressing the matter:

    https://imgur.com/x1VbaM4

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #386649 Copied In reply to: How to disable the Auto Scroll to accordion tabs?
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 14:32

    Dear Inesita,

    We kindly request that you insert the custom CSS code provided below into your website. You can do this by navigating to Theme Options, selecting Theme Custom CSS, and then placing the code in the Global CSS section:

    
a.button.btn-checkout.wc-forward,
a.button.btn-checkout.wc-forward:hover {
    color: #fff !important;
}

    We trust that this adjustment will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #386564 Copied In reply to: Text colour not showing up correctly in cart window
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 12:04

    Dear Mr. Papadakis,

    We hope this message finds you well.

    Upon reviewing the error logs you have provided, it appears that the issues are stemming from the NGINX server configuration. We recommend reaching out to your hosting provider for assistance in resolving these matters, as they are best equipped to offer the necessary support.

    Additionally, for further insight, you may find the following article to be of use:

    – https://serverfault.com/questions/543999/104-connection-reset-by-peer-while-reading-response-header-from-upstream-nginx
    – https://serverfault.com/questions/734215/502-error-when-trying-to-post-update-in-wordpress-after-hhvm-installation

    Should you require any more information or assistance, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    #386515 Copied In reply to: There is a problem when I activate the core plugin of xstore
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 10:22

    Dear Landeco,

    Greetings from the 8Theme team.

    We would like to inform you that our staff, utilizing iPhones running on iOS 17.4, has been unable to replicate the issue you reported. May we kindly request that you attempt to test on alternative devices to see if the problem persists?

    https://imgur.com/FcLSMpS

    We appreciate your cooperation and look forward to your feedback.

    Best regards,
    The 8Theme Team

    #386501 Copied In reply to: The menu does not open entirely on IOS and does not close completely on other types of mobiles
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 08:49

    Dear Allen,

    We kindly request that you review the matter once more at your earliest convenience.

    Thank you for your attention to this request.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386493 Copied In reply to: Product image upload is still fuzzy, through the code replacement and uploaded after the comparison
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 08:29

    Hi @Arnan,

    Hi Luca, thanks for your answer. I understand that part of the problem is with the Advanced Woo labels and the Search Pro plugins. I can see you disabled them and the products page is now working again. Thank you. Ofcourse I can contact the the creators of the plugin and ask for assistance. Before doing so; can you specify what is causing the conflict? Can you give me more information about the conflict so I can pass this on to the creators of Advanced Woo Labels?

    Here is the error list when we open the Theme Options > Single Product Builder: https://prnt.sc/njS4ILax6XH4

    The reason I used these two plugins is that the theme I bought didn’t seem to have the option to 1) Create product labels based on Attributes. Is this correct? Is there a way to create labels with your theme similar to the ones I can create with Advanced Woo labels? Or can you advice a plugin that can do so and is 100% compatible with the theme?

    You can try with the YITH WooCommerce Badge Management plugin. For more information, please take a look at this article: https://www.8theme.com/documentation/docs/xstore-badges-on-products/

    2) With the search engine provided with you theme there seemed to be no option to include attributes in the search results. For me this is important because my products are mostly spare parts for domestic appliances and have a lot of serial numbers. Is there a way to include them within the search engine that comes with the theme or can you advice a plugin that does and also is 100% compatible with the theme?

    We haven’t tested the 3rd party plugins related to Product Search Attributes yet.

    But if you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.

    Best regards,
    The 8Theme Team

    #386488 Copied In reply to: Extra possibilities for tabs menu to re-style
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 07:43

    Dear Allen,

    We hope this message finds you well.

    We have observed that the Products Grid element appeared to have been affected by caching. Upon utilization of the Image Optimizer by Elementor – Compress, Resize, and Optimize Images plugin, it was noted that the product images became compressed, resulting in a loss of clarity. This issue persisted even after the deactivation of the plugin.

    To address this, we have taken the initiative to remove the Products Grid element and subsequently reinserted it. Following this action, we are pleased to report that the image quality has been restored to its intended standard.

    https://prnt.sc/Kqj9qnpjmoO4

    We kindly request that you clear your cache at your earliest convenience and verify the resolution of the issue.

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #386477 Copied In reply to: Product image upload is still fuzzy, through the code replacement and uploaded after the comparison
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