Forum Replies Created

Viewing 30 posts - 4,711 through 4,740 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 16:26

    Hi @The Egyptian Developers,

    Please update the previous CSS code:

    
    .quantity-wrapper span.minus.et-icon.et_b-icon,
    div.quantity>.minus, td.quantity>.minus{
        border-radius: 0 5px 5px 0 !important;
    }
    .quantity-wrapper span.plus.et-icon.et_b-icon,
    div.quantity>.plus, td.quantity>.plus{
        border-radius: 5px 0 0 5px !important;
    }
    

    – To:

    
    .rtl .quantity-wrapper span.minus.et-icon.et_b-icon,
    .rtl div.quantity>.minus, 
    .rtl td.quantity>.minus{
        border-radius: 0 5px 5px 0 !important;
    }
    .rtl .quantity-wrapper span.plus.et-icon.et_b-icon,
    .rtl div.quantity>.plus, 
    .rtl td.quantity>.plus{
        border-radius: 5px 0 0 5px !important;
    }
    
    .quantity-wrapper span.minus.et-icon.et_b-icon,
    div.quantity>.minus, 
    td.quantity>.minus{
        border-radius: 5px 0 0 5px !important;
    }
    .quantity-wrapper span.plus.et-icon.et_b-icon,
    div.quantity>.plus, 
    td.quantity>.plus{
        border-radius: 0 5px 5px 0 !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 15:58

    Hi @Niddy,

    Comments regards this header discontinuation:
    The thing is, it’s all very well discontinuing the custom builders for the header element but at least make the new elementor ones match – otherwise we will lose a lot of functionality that we have taken for granted. Seriously, is there a way to have a poll and let us (the actual customers) vote on whether it should be discontinued? Seems very drastic and after spending hours learning how to use the custom builder, it’s a bit arsh to have to re-do all our menus!

    Our development team are working hard to improve all missing features or errors. So please stay tuned in upcoming updates.

    Can you please advise how we replicate the demo store shipping message please – thanks for any help.

    Please update the previous code to this:

    
    add_action('etheme_after_mini_cart_footer', 'n2t_woocommerce_after_mini_cart', 100);
    function n2t_woocommerce_after_mini_cart(){
    	echo do_shortcode('[your-static-block-shortcode]');
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 15:35

    Hi @The Egyptian Developers,

    How do I turn the plus and minus buttons around with curves on the entire website?

    The fastest way is using the custom CSS code:

    
    .quantity-wrapper span.minus.et-icon.et_b-icon,
    div.quantity>.minus, td.quantity>.minus{
        border-radius: 0 5px 5px 0 !important;
    }
    .quantity-wrapper span.plus.et-icon.et_b-icon,
    div.quantity>.plus, td.quantity>.plus{
        border-radius: 5px 0 0 5px !important;
    }
    

    How do we make the menu spacing and alignment & fit like the new UX instead of the old one?

    
    .header-bottom .et-row-container.et-container {
        max-width: 100%;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 11:35

    Dear Daniyal,

    We kindly request that you update the existing custom CSS code to the following:

    
    @media only screen and (min-width: 1200px) {
        .single-product .container, 
        .single-product div.container, 
        .single-product .et-container, 
        .single-product .breadcrumb-trail .page-heading,
        .woocommerce-checkout .container, 
        .woocommerce-checkout div.container, 
        .woocommerce-checkout .et-container, 
        .woocommerce-checkout .breadcrumb-trail .page-heading{
            max-width: 1600px;
        }
    }
    

    Subsequent to this update, please proceed to edit the checkout page. We would like you to verify that the width of the section is set to full-width. You may refer to the following screenshot for guidance: https://prnt.sc/7MjLgQIvjM8H

    We hope this adjustment will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 11:21

    Dear @chilly,

    We would like to inform you that the custom CSS code has been successfully implemented in the following location: Theme Options > Theme Custom CSS > Global CSS. For your reference, here is a screenshot of the code in place: https://prnt.sc/GaTVdA00gDLe.

    We will now monitor the situation to determine whether the custom CSS remains intact. It is important to note that this matter is predominantly associated with server-related issues.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 11:21

    Dear @JustBrian,

    We are pleased to confirm that we can provide the assistance you require. However, for security purposes, we kindly request that you initiate a separate topic(with all the information above) for this matter.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 11:15

    Dear @sy,

    We hope this message finds you well.

    We are reaching out to inform you that subsequent to the recent update of the customizer settings on your website, we have encountered a 404 error. This issue is commonly associated with server-related complications. To address this matter effectively, we kindly request that you get in touch with your hosting service provider and discuss the following essential points:

    1. Please verify that the ‘mod_rewrite‘ module is activated on your server, as it is crucial for the proper functioning of the website’s rewrite rules.

    2. It is also important to ensure that the AJAX URL (https://***thopia.my/wp-admin/admin-ajax.php) is not being obstructed by your hosting provider, as this could potentially lead to the error in question.

    Your prompt attention to these matters would be greatly appreciated, as they are vital for the seamless operation of your website.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 11:00

    Dear @lew-shop,

    We are pleased to inform you that the issue you were experiencing has been successfully resolved. It appears that there was a caching problem preventing the product column settings from being saved correctly. We have rectified this, and you should now be able to view the products in 4 columns as intended. Please verify the changes at your convenience:

    https://prnt.sc/48Ri0tQtHT9e

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 10:04

    Dear Sethr,

    We hope this message finds you well.

    We would like to provide you with a solution to the issue you are experiencing. Kindly insert the following snippet of code into the functions.php file located within your child theme directory:

    
    add_action('wp_footer', '__wp_footer');
    function __wp_footer(){
        if(is_cart()){
        ?>
        <script>
            (function ( $ ) {
                'use strict';
                $(document).on('change', '.subscription-option input[type=radio], .one-time-option input[type=radio]', function (){
                    $('.quantity .quantity-wrapper input').trigger('change');
                });
            })( window.jQuery );
        </script>
        <?php
        }
    }
    

    We trust that this will effectively address the problem at hand. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 09:44

    Dear @Niddy,

    Greetings.

    1. We are pleased to inform you that the issue you were experiencing has been successfully resolved. It appears that there was a caching problem preventing the product column settings from being saved correctly. We have rectified this, and you should now be able to view the products in 4 columns as intended. Please verify the changes at your convenience: https://prnt.sc/JQGzVV7Sf2Bf

    2. At present, there are no settings available to modify those labels directly. However, we have implemented a code snippet to assist you in changing the tab labels. This code has been added to the functions.php file within your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
        switch ( $translated_text ) {
            case 'Menu' :
                $translated_text = 'Custom 1';
                break;
            case 'Menu 2' :
                $translated_text = 'Custom 2';
                break;
        }
        return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    For your reference, here is a screenshot of the updated labels: https://prnt.sc/q0kILAofVv2E

    3. To display your static block, please utilize the following hook:

    
    add_action('woocommerce_after_mini_cart', 'n2t_woocommerce_after_mini_cart', 100);
    function n2t_woocommerce_after_mini_cart(){
         echo do_shortcode('[your-static-block-shortcode]');
    }
    

    We trust this will serve the intended purpose.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 09:29

    Dear PanosN,

    We hope this message finds you well.

    We would like to inform you that we have verified the occurrence of the issue you reported on our test site as well.

    In order to address this matter, we have implemented a custom CSS solution. The code has been added to the Custom CSS field within the Archive Products element. You can review the applied code by following this link: https://prnt.sc/B6huXX2SByQV

    Here is the custom CSS code that has been applied:

    
    selector {
        --product-title-lines: 3;
    }
    

    Please note that you have the flexibility to adjust the number of lines according to your preferences by modifying the value in the code.

    Should you require any further assistance or have additional requests, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 06:44

    Dear The Egyptian Developers Team,

    We hope this message finds you well.

    We kindly request your assistance in implementing specific CSS customizations to our website theme. Please navigate to the Theme Options, select Theme Custom CSS, and then proceed to Global CSS. Once there, could you insert the following CSS code:

    
    /*========= Point #1 =========*/
    table.cart .product-name img,
    .woocommerce-checkout-review-order-table .cart_item .product-name img, 
    .woocommerce-order-details tbody .product-name img {
        border: 1px solid #e1e1e1;
        border-radius: 10px;
    }
    
    /*========= Point #3 =========*/
    @media (min-width: 481px){
        .wc-proceed-to-checkout {
            display: flex;
            justify-content: space-between;
        }
        .wc-proceed-to-checkout a {
            font-size: 14px !important;
            margin-bottom: 0 !important;
            width: 48%;
        }
    }
    
    /*========= Point #4 & #5 =========*/
    #payment .payment_methods label {
        font-size: 12px !important;
    }
    #payment > ul > li.wc_payment_method.payment_method_bacs > div > p > span > br:nth-child(1) {
        display: none;
    }
    

    Regarding the customization for point #3, we understand that it may require additional code that is beyond the scope of our support. For guidance on this matter, we recommend reviewing the following article on Stack Overflow: https://stackoverflow.com/questions/47011688/move-coupon-field-after-checkout-payment-in-woocommerce/47018982#47018982

    We appreciate your attention to this request and look forward to your prompt action. Should you have any questions or require further clarification, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 13:47

    Dear @chilly,

    Greetings.

    We regret to inform you that the high contrast issues you are experiencing do not originate from our XStore theme. As such, we are unable to provide a direct solution within the scope of our theme’s support.

    Should the problem persist and you find yourself unable to resolve it, we kindly recommend engaging the services of a professional developer for further assistance.

    We appreciate your understanding and are here for any other queries related to our theme.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 11:36

    Dear Eragon,

    We hope this message finds you well.

    We would like to inform you that the background image can be removed by navigating to the following path in your website’s admin panel:

    Theme Options > WooCommerce (Shop) > Single Product Builder > Breadcrumb > Background Image

    For your convenience, here is a screenshot illustrating the process: https://prnt.sc/V3x4r0c99ICR

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 11:09

    Glad we were able to help you!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 10:40

    Dear Daniyal,

    We trust this message finds you well.

    Kindly proceed to the “Theme Options” section, then select “General/Layout” and adjust the “Site Width” to exceed 1440 pixels. You can refer to the following screenshot for guidance: https://prnt.sc/UFRGDjhTRu4L

    Should you wish to apply changes exclusively to the single product page, please incorporate the following custom CSS code:

    
    @media only screen and (min-width: 1200px) {
        .single-product .container, 
        .single-product div.container, 
        .single-product .et-container, 
        .single-product .breadcrumb-trail .page-heading {
            max-width: 1600px;
        }
    }
    

    We hope you find these instructions beneficial.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 09:06

    Dear Alex,

    We hope this message finds you well.

    As our development team diligently works on resolving the issue you’ve encountered, we would like to offer you an interim solution that should address the problem with your product columns. Please proceed with the following steps:

    1. Navigate to “Theme Options” in your dashboard.
    2. Select “Theme Custom CSS”.
    3. Insert the CSS code into the “Global CSS” section:

    
    @media (min-width: 980px){
        .tax-product_cat .products-grid .ajax-content {
            display: grid !important;
            gap: 30px;
        }
        .tax-product_cat .products-grid .ajax-content::before {
            display: none;
        }
        .tax-product_cat .products-grid .ajax-content .product {
            width: 100%;
            max-width: 300px;
            padding: 0;
            margin: 0;
        }
        .tax-product_cat .products-grid .ajax-content .content-product {
            padding: 15px;
            margin: 0;
        }
    }
    

    We trust this will serve as an effective temporary measure. Please do not hesitate to reach out and inform us of the outcome once you have implemented the above code.

    We appreciate your patience and understanding in this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 08:41

    Dear @Daniyal,

    General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme, but our theme is fully optimized.
    Google Pagespeed (and now GTmetrix) scores with 20-50 points for mobile performance for 99% of websites built with WordPress.

    We don’t have a deal with the personal site optimization, unfortunately – https://themeforest.net/page/item_support_policy

    You can send a request for an additional service – https://prnt.sc/R4u4YTxxKOdI https://www.8theme.com/forums/xstore-wordpress-support-forum/

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 08:01

    Dear Daniyal,

    We kindly request that you navigate to the WP-Rocket settings, select the ‘FILE OPTIMIZATION’ tab, and proceed to activate the ‘Minify Javascript’ and ‘Delay Javascript Execution’ options.

    For your reference, here is a screenshot illustrating the settings: https://prnt.sc/bFdDZ_0AhPHH

    Additionally, for a comprehensive understanding of these features, we encourage you to review the following article: https://docs.wp-rocket.me/article/1349-delay-javascript-execution

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 29, 2024 at 06:26

    Dear Alex,

    We hope this message finds you well.

    We’re writing to inform you that our Development Team is diligently continuing their work to resolve the issue at hand. We appreciate your patience and understanding during this process.

    Please rest assured that we will keep you updated with any progress or changes as they occur.

    Thank you for your continued support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 17:09

    Hi @Darius,

    Could you please create a separated topic with the following information?

    For this purpose, please provide us with temporary administrative access to your WordPress dashboard, as well as FTP credentials. This will enable us to diagnose and address the issue more effectively.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 13:02

    Dear @chilly,

    We hope this message finds you well.

    We would like to inform you that subsequent to the removal of the font-face from Google Fonts, it is imperative to adjust the permissions of the file located at wp-content/uploads/xstore/kirki-styles.css. Please set the file permissions to 444 to ensure that the theme is unable to reinsert the Google Fonts into this file.

    For more information, please take a look at this: https://www.malcare.com/blog/wordpress-file-permissions/.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 12:44

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 12:13

    Dear Stefano Valso,

    We suspect that the issue may be related to the cache. Therefore, we kindly ask for your patience while we allow a few hours to pass for the potential resolution of this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 11:49

    Hi @Stefano Valso,

    In this case, please update the custom code this:

    
    add_filter( 'woocommerce_available_payment_gateways', 'bbloomer_gateway_disable_for_shipping_rate' );
      
    function bbloomer_gateway_disable_for_shipping_rate( $available_gateways ) {
       if ( ! is_admin() && WC()->session ) {
          $chosen_methods = WC()->session->get( 'chosen_shipping_methods' );
          $chosen_shipping = $chosen_methods[0];
          if ( isset( $available_gateways['cod'] ) && 0 === strpos( $chosen_shipping, 'local_pickup' ) ) {
             unset( $available_gateways['cod'] );
          }
          if ( isset( $available_gateways['bacs'] ) && 0 === strpos( $chosen_shipping, 'local_pickup' ) ) {
             unset( $available_gateways['bacs'] );
          }
       }
       return $available_gateways;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 11:45

    Hi @Daniyal,

    Please also add this custom CSS under XStore Custom CSS:

    
    selector .mc4wp-form-fields {
        display: flex;
        justify-content: space-between;
    }
    
    selector .mc4wp-form-fields label{
        width: 100%;
        margin-right: 10px;
    }
    

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 11:36

    Dear Stefano Valso,

    We kindly request that you review the video we have recorded, which can be found at the following link: https://www.awesomescreenshot.com/video/26227807?key=eea36c0d8944d850092c08f5ac2a19e4

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 11:12

    Dear @albaghlisponge,

    We hope this message finds you well.

    To address the issue of the left spacing in the cart form, kindly insert the following CSS code into your website’s theme settings. Navigate to Theme Options, then proceed to Theme Custom CSS, and finally to Global CSS:

    
    .single-product-builder form.cart {
         width: 100%;
    }
    

    Furthermore, to adjust the height of the main product image, we have modified the width of the gallery to 80%. You may view the changes here:

    [https://prnt.sc/BpuigSGhoaRS](https://prnt.sc/BpuigSGhoaRS)

    Subsequently, please apply the following custom CSS code:

    
    .etheme-woocommerce-product-gallery {
        display: flex;
    }
    

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 10:01

    Dear Stefano Valso,

    We hope this message finds you well.

    We have observed that when a country other than Italy is selected, the cash on delivery payment method appears to be concealed, as evidenced by the following screenshot: https://prnt.sc/rhSTqBMP3x05.

    Could you kindly clear the cache on your end and verify if the issue persists?

    Your prompt attention to this matter would be greatly appreciated.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 28, 2024 at 09:29

    Hi @Goostaf,

    Please uncheck this setting of slider carousel:

    https://prnt.sc/GWMId5gZGDZO

    If it still doesn’t work, please also add this custom CSS:

    
    
    body .swiper-entry .swiper-custom-left {
        left: 0 !important;
    }
    
    body  .swiper-entry .swiper-custom-right {
        right: 0 !important;
    }
    

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 4,711 through 4,740 (of 5,361 total)
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