Forum Replies Created

Viewing 30 posts - 4,321 through 4,350 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    May 2, 2024 at 08:56

    Hi @Liza,

    We’re here to resolve all your issues.

    Could you please provide temporary wp-admin and FTP access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 2, 2024 at 06:07

    Hi @Ankit Khandelwal,

    I want only white header in every condition before or after scroll , Kindly fixed white header in all pages

    In this case, please use this custom CSS codes instead, this codes will make the header white for all pages except the home page:

    
    body:not(.home) .header-main,
    body:not(.home) .header-bottom {
        background-color: #fff;
    }
    body:not(.home) .header-main h1 {
        color: #000;
        margin-bottom: 0;
        text-align: center;
    }
    body:not(.home) .header-main-menu.et_element-top-level .menu > li > a {
        color: #000;
    }
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 2, 2024 at 04:58

    Dear Alzain,

    We hope this message finds you well.

    Please be advised that the custom CSS codes should be appended at the end of the Global CSS. We have taken the liberty of copying the custom CSS codes for your convenience.

    Could you kindly verify if they have been positioned correctly?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 2, 2024 at 04:27

    Hi @Goostaf,

    This issue is happening when the images of carousel are slowly loading, so the grey image is not covered the width of section.

    Please try adding this custom CSS under Theme Options > Theme Custom CSS > Global CSS to fix this:

    
    .wpb_images_carousel .swiper-container .swiper-slide img {
        width: 100%;
        height: auto;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 2, 2024 at 04:21

    Dear Mr. Shehzad Ghazi,

    We regret to inform you that currently, there is no hotfix available.

    Should you identify any areas for improvement, we kindly encourage you to submit a detailed request via our task board at https://www.8theme.com/taskboard/. Doing so will allow our technical team to promptly review and address your concerns.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 16:27

    Hi @Goostaf,

    We’ve disabled the lazy load of images.

    Could you please check again?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 15:56

    Hi @Ankit Khandelwal,

    #1, The header is black in the begining and turn to white when you scroll down. Do you want the header is white from the begining also?

    #2,
    – Please add the following CSS:

    
    .header-main h1 {
    margin-bottom: 0;
    }
    

    – After that remove the top & bottom padding of your header main under XStore > Theme Options > Header Builder > Main Header > https://prnt.sc/WEGoAlgRlr4I

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 15:05

    Hi @ngodup,

    Could you please share us with your admin account?

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 14:27

    Hi @PanosN,

    Can you please try adding the following code under functions.php file locates in your child theme?

    
    function et_woocommerce_pagination() {
    		
    		$args = array(
    			'total'   => wc_get_loop_prop( 'total_pages' ),
    			'current' => wc_get_loop_prop( 'current_page' ),
    			'base'    => esc_url_raw( add_query_arg( 'product-page', '%#%', false ) ),
    			'format'  => '?product-page=%#%',
    		);
    		
    		// @todo make push ajax loaded styles/scripts in footer and prevent load next times
    		etheme_enqueue_style( 'pagination', isset($_GET['et_ajax']));
    		
    		$format = isset( $format ) ? $format : '';
    		$base   = esc_url_raw( add_query_arg( 'product-page', '%#%', false ) );
    		
    		if ( ! wc_get_loop_prop( 'is_shortcode' ) || wc_get_loop_prop('etheme_elementor_product_widget') ) {
    			$format = '';
    			$base   = esc_url_raw( str_replace( 999999999, '%#%', remove_query_arg( 'add-to-cart', wp_specialchars_decode( get_pagenum_link( 999999999 ) ) ) ) );
    		}
    		
    		$total   = isset( $total ) ? $total : wc_get_loop_prop( 'total_pages' );
    		$current = isset( $current ) ? $current : wc_get_loop_prop( 'current_page' );
    
    //		$et_per_page  = ( isset( $_REQUEST['et_per_page'] ) ) ? $_REQUEST['et_per_page'] : etheme_get_option( 'products_per_page', 12 );
    		$selected_val = ( isset( $_GET['et_per_page'] ) ) ? $_GET['et_per_page'] : false;
    
    		$is_rtl = is_rtl();
    		
    		return array(
    			'base'      => $base,
    			'format'    => $format,
    			'add_args'  => ( ( ! wc_get_loop_prop( 'is_shortcode' ) && $selected_val ) ? array( 'et_per_page' => $selected_val ) : false ),
    			'current'   => max( 1, $current ),
    			'total'     => $total,
    			'prev_text' => '<i class="et-icon et-'.($is_rtl ? 'right' : 'left').'-arrow"><span class="screen-reader-text hidden">'.esc_html__('prev', 'xstore').'</span></i>',
    			'next_text' => '<i class="et-icon et-'.($is_rtl ? 'left' : 'right').'-arrow"><span class="screen-reader-text hidden">'.esc_html__('next', 'xstore').'</span></i>',
    			'type'      => 'list',
    			'end_size'  => 12,
    			'mid_size'  => 12,
    		);
    	}
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 14:18

    Hi @Goostaf,

    The video is not loading on our end.

    Could you please upload it to another place like Google Drive or Dropbox?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 14:13

    Hi @Ankit Khandelwal,

    We don’t understand what you mean in that screenshot. Could you please explain?

    2. Please reduce the gap between header & primary menu

    Please remove the top & bottom padding of the main header.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 12:06

    Hi @Shared Digital Dandy,

    Please try adding the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    body .et-off-canvas .cart_list.product_list_widget li {
        min-height: 150px;
        padding: 10px 0;
    }
    .single_add_to_cart_button .et-loader svg circle {
        stroke: #fff !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 10:14

    Hi @Alzain,

    Please try adding the following CSS under Theme Options >. Theme Custom CSS > Global CSS:

    
    .content-product .price {
        color: #e95d2a;
    }
    .sale .content-product .price del {
        color: #888 !important;
    }
    .sale .content-product .price ins .amount {
        color: #F32004 !important;
    }
    

    Hope it helps!

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 10:03

    Dear @ianbarker24,

    We hope this message finds you well. It appears that the issue you are experiencing is associated with the Jetpack WooCommerce Analytics feature. We kindly request that you disable this function to resolve the problem.

    For further details, please refer to the following link: [https://wordpress.org/support/topic/woocommerce-checkout-coupon-cant-add/](https://wordpress.org/support/topic/woocommerce-checkout-coupon-cant-add/).

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 09:16

    Dear @slw250@hotmail.com,

    We hope this message finds you well. We are pleased to inform you that we have implemented some exclusions for the JavaScript files as per your request.

    Could you please take a moment to review the changes at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 08:13

    Hi @Gbp,

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via Google PageSpeed, we have found that the performance is suboptimal. You may review the results at the following link:
    https://pagespeed.web.dev/analysis/https-www-cestbonde-com/7zgj141lwy?hl=en&form_factor=mobile

    We recommend that you review the suggestions provided by Google PageSpeed in the Top Issues list, accessible here: https://prnt.sc/kqERisSoSi5S & https://prnt.sc/7gIE_Ou1KNIU

    About your results on Google PageSpeed results:

    – Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr
    – Largest Contentful Paint element: https://developer.chrome.com/docs/lighthouse/performance/lighthouse-largest-contentful-paint/?utm_source=lighthouse&utm_medium=lr
    – Avoid an excessive DOM size: https://developer.chrome.com/docs/lighthouse/performance/dom-size/?utm_source=lighthouse&utm_medium=lr
    – Minimize main-thread work: https://developer.chrome.com/docs/lighthouse/performance/mainthread-work-breakdown/?utm_source=lighthouse&utm_medium=lr
    – Reduce unused CSS: https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/?utm_source=lighthouse&utm_medium=lr
    – Reduce unused JavaScript: https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/?utm_source=lighthouse&utm_medium=lr
    – Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr
    – Serve images in next-gen formats: https://developer.chrome.com/docs/lighthouse/performance/uses-webp-images/?utm_source=lighthouse&utm_medium=lr

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 07:21

    Hi @bzzxzz,

    Please try adding this custom CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    body.tax-product_cat nav.woocommerce-breadcrumb > span:nth-child(4),
    body.tax-product_cat nav.woocommerce-breadcrumb > a:nth-child(5){
        display: none;
    }
    

    https://prnt.sc/jFK41eStHypS

    Hope it helps!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 07:03

    Hi @Shehzad Ghazi,

    To prevent users to manually enter the quantity, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product form.cart div.quantity>input[type=number] {
        pointer-events: none !important;
    }
    

    Further customizations for your website, please feel free to submit a request through our customization panel at [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel).

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 06:34

    Dear Mr. Shehzad Ghazi,

    We hope this message finds you well. We would like to inform you that support for the Min/Max plugin can be obtained through the following link: https://woocommerce.com/my-account/marketplace-ticket-form/.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 06:28

    Dear Carolina,

    We hope this message finds you well.

    We are pleased to inform you that we have updated the z-index of the container to 100, and it is now functioning correctly. You can view the changes here: [https://prnt.sc/Eb_cexx8PTEo](https://prnt.sc/Eb_cexx8PTEo). Could you please verify this at your earliest convenience?

    Additionally, for the button color adjustment, kindly edit your single product template by navigating to the Sticky Cart element, then proceed to the button settings to change the color. You can find the details here: [https://prnt.sc/geQAlsRuqIzF](https://prnt.sc/geQAlsRuqIzF).

    Thank you for your attention to these matters. We look forward to your confirmation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 06:14

    Hi @Ankit Khandelwal,

    Please try adding the following CSS codes under Theme Options > Theme Custom CSS > Global CSS:

    
    .sticky-on .header-main,
    .sticky-on .header-bottom{
        background-color: #fff;
    }
    .sticky-on .header-main h1,
    .sticky-on .header-main-menu.et_element-top-level .menu > li > a {
        color: #000;
    }
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 06:00

    Hi @maloti,

    Please add the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
    	?>
        <script>
            jQuery( function($){
                $(document).ready(function(){
                    setTimeout(function(){
                        $('.swiper-slide .etheme-product-grid-item a').attr('href', 'https://marimagia.com.br/portfolio/');
                    }, 1000);
                })
            });
        </script>
    	<?php
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 05:47

    Hi @Shehzad Ghazi,

    Please note that all the issues related to the 3rd party plugins are out of scope our support standard and they must be directed to the plugin’s author.

    Should you require any additional customizations for your website, please feel free to submit a request through our customization panel at [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel).

    Thank you for choosing us for your website needs. Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 05:26

    Hi @slw250@hotmail.com,

    To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    Thank you for your patience and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 04:34

    Hi @Ajaz,

    Also, you have applied incorrect settings to how many topics I can raise, I should be able to raise 2 topics within 24 hours but you have not allowed me to, this is set to 1, please rectify this issue immediately because there is also another issue with my footer from the theme update.

    You can list all your issues in one topic. We will handle all issues in one place.

    The admin account doesn’t work anymore. Please update the password.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 04:24

    Hi @PanosN,

    There is no settings to change the number of pages in the pagination. Please take a look at this file: /wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php line 3242

    – Change:

    
    'end_size'  => 2,
    'mid_size'  => 2,
    

    – To:

    
    'end_size'  => 12,
    'mid_size'  => 12,
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 1, 2024 at 03:57

    Hi @Ankit Khandelwal,

    Please change the Product Images under XStore > Theme Options > WooCommerce(Shop) to Uncropped:

    https://prnt.sc/tjuy3bqglFSI

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 30, 2024 at 13:00

    Hi @Nancy,

    Please try adding the following codes under functions.php file locates in your child theme:

    
    function set_minimum_order_amount() {
        // Set minimum order amount
    	$minimum = 30;
    	$chosen_methods = WC()->session->get( 'chosen_shipping_methods' );
    	$chosen_shipping = $chosen_methods[0];
        // Check if the minimum order amount is met
    	if (WC()->cart->total < $minimum && 0 !== strpos( $chosen_shipping, 'local_pickup' )) {
            wc_add_notice(sprintf('Your current order total is %s — you must have an order with a minimum of %s to place your order.', wc_price(WC()->cart->total), wc_price($minimum)), 'error');
    	}
    }
    
    add_action('woocommerce_checkout_process', 'set_minimum_order_amount');
    add_action('woocommerce_before_cart', 'set_minimum_order_amount');
    

    Should you require any additional customizations for your website, please feel free to submit a request through our customization panel at [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel).

    Thank you for choosing us for your website needs. Should you have any further questions or require assistance, please do not hesitate to contact us.

    Kind regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 30, 2024 at 12:41

    Hi @RT2012,

    Please try with this custom CSS codes instead:

    
    .product-name,
    a.product-title {
        word-break: break-all;
    }
    

    We still can’t access to your admin account. Please double check again.

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 30, 2024 at 10:47

    Hi @Mazzella,

    The lazyload image of WP-Rocket plugin is causing the issue.

    We’ve added the following code under functions.php file locates in your child theme to disable the lazyload on single posts and the images are now appearing:

    
    function deactivate_on_single_post() {
    
    	// Disable LazyLoad for images on a 'post' post type singular template.
    	if ( is_singular( 'post' ) ) {
    		add_filter( 'do_rocket_lazyload', '__return_false' );
    		add_filter( 'do_rocket_lazyload_iframes', '__return_false' );
    	}
    }
    add_filter( 'wp', __NAMESPACE__ . '\deactivate_on_single_post' );
    

    Fore more information, please take a look at this article: https://docs.wp-rocket.me/article/16-disable-lazyload-on-specific-posts

    Could you please clear the cache and check again?

    Thank you!

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