Forum Replies Created

Viewing 30 posts - 4,201 through 4,230 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 14:00

    Hi @Murad,

    Please update the custom CSS codes again:

    
    body.woocommerce:not(.single-product):not(.tax-product_cat):not(.post-type-archive-product):not(.tax-brand):not(.tax-product_tag) div.page-heading > div > div > div > nav > span:nth-child(2), 
    body.woocommerce:not(.single-product):not(.tax-product_cat):not(.post-type-archive-product):not(.tax-brand):not(.tax-product_tag) div.page-heading > div > div > div > nav > a:nth-child(3) {
        display: none;
    }

    Please note that our custom CSS code is not affected to the About Us page.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 13:50

    Glad we’re able to help you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 13:11

    Dear Fardin,

    We hope this message finds you well.

    We would like to inform you that the icon link you mentioned does not open the login/register off-canvas as expected. To enable this functionality, it would require additional customization codes. Unfortunately, this customization falls outside the scope of our standard support services.

    As an alternative, we suggest linking to the my-account page. You can view the suggested link here: https://prnt.sc/dH24nEakzO3O

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 12:08

    Dear Jamal,

    We hope this message finds you well. Could you please reach out to Elementor Support regarding a concern we have encountered? It appears that the issue may originate from Elementor’s end.

    For your convenience, here is the link to their support page: https://elementor.com/support/

    We appreciate your assistance with this matter.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 12:02

    Hi @jimmy-17,

    After cleared the WP-Rocket cache, please layout looks good now:

    https://prnt.sc/QO7OSOGH-Nfj
    https://prnt.sc/Lf71a9g4JqaD

    Could you please double check?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 10:48

    Hi @Murad,

    Please update the previous CSS codes to this one:

    
    body.woocommerce:not(.single-product) div.page-heading > div > div > div > nav > span:nth-child(2),
    body.woocommerce:not(.single-product) div.page-heading > div > div > div > nav > a:nth-child(3){
        display: none;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 10:46

    Hi @jimmy-17,

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product button.dokan-store-support-btn-product.dokan-store-support-btn.button {
        margin-top: 0 !important;
        height: 39.49px;
    }
    .single-product .single_add_to_cart_button.button,
    .single-product div.quantity {
        margin-bottom: 0 !important;
    }
    .wc-bookings-booking-form {
        width: 100%;
    }
    

    https://prnt.sc/aV38QIZyM1eD
    https://prnt.sc/GGOefDv-PvbU

    Hope it helps.

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 10:14

    Hi @Goostaf,

    You can try with this custom CSS codes but we also suggest you to change the image to rectangular:

    
    .category-grid img {
        max-width: 200px;
        height: 100px;
        object-fit: cover;
        border-radius: 0;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 09:03

    Hi @Fardin,

    From the WP Admin > Settings > Memebership > make sure you check on Anyone can register setting:

    https://prnt.sc/aBT-DEEl8fQ2

    From WooCommerce > Settings > Accounts & Privacy > please check on:
    – Account creation Allow customers to create an account during checkout
    – Allow customers to create an account on the “My account” page

    https://prnt.sc/5WiFy9gJVBWQ

    Hope it helps!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 06:20

    Hi @Ronny,

    Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.woocommerce-account div.woocommerce > div.woocommerce-MyAccount-content > form > div > p:nth-child(5),
    body.woocommerce-account div.woocommerce > div.woocommerce-MyAccount-content > form > div > p:nth-child(6),
    body.woocommerce-account div.woocommerce > div.woocommerce-MyAccount-content > form > div > p:nth-child(7){
        display: none !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 05:54

    Hi @Taron Sargsyan,

    Do we need to put the IP/Server Address before the URLs, something likes this?

    
    123.456.789.00 http://cnctools.am
    123.456.789.00 http://cnctools.am/wp-admin/
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 05:22

    Hi @Martin,

    To move the breadcrumb below the banner on shop page, please add the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
    	?>
        <script>
            jQuery( function($){
                $(document).ready(function(){
                    $('.woocommerce-shop .page-heading').insertAfter($('.category-description'));
                })
            });
        </script>
    	<?php
    }
    

    To remove the Home link in the breadcrumb, please add the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body div.page-heading > div > div > div > nav > a:nth-child(1),
    body div.page-heading > div > div > div > nav > span:nth-child(2){
        display: none !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 04:51

    Hi @Ilya,

    Can you please try adding the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
    	?>
        <script>
            jQuery( function($){
                $(document).ready(function(){
                    var mobile = ($(window).width() < 600);
                    $('.single-product a.woocommerce-main-image.zoom').click(function (e) {
                        if (mobile)
                            e.preventDefault();
                    });
                })
            });
        </script>
    	<?php
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 04:35

    Dear @Alzain,

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 04:33

    Dear Ilya,

    We hope this message finds you well. We have noticed that the preloaders are not visible on the mobile version of the website. Could you kindly provide us with some videos or screenshots for our review?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 04:21

    Hi @Murad,

    Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.woocommerce div.page-heading > div > div > div > nav > span:nth-child(2),
    body.woocommerce div.page-heading > div > div > div > nav > a:nth-child(3){
        display: none;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 12, 2024 at 04:51

    Dear Laurent,

    We hope this message finds you well.

    We have implemented a solution to the issue you reported by inserting the following custom code into the functions.php file located in your child theme:

    
    add_action( 'etheme_woocommerce_template_single_price', [ 'WC_Payments', 'load_stripe_bnpl_site_messaging' ], 15 );
    

    You can view the modification here: [https://prnt.sc/ZWumcvFKLl6W](https://prnt.sc/ZWumcvFKLl6W)

    Could you kindly verify if the solution meets your requirements? Your confirmation is highly appreciated.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 12, 2024 at 04:15

    Dear Suit District Team,

    We hope this message finds you well.

    We have addressed the potential cache issue by purging all caches associated with the Litespeed cache plugin. Following this action, it appears that the functionality has been restored successfully. For your reference, please find the screenshots linked below:

    – [Screenshot 1](https://prnt.sc/eJpaIzEQ2PBO)
    – [Screenshot 2](https://prnt.sc/TEibR3KANrbY)

    Could you kindly verify from your end and confirm whether everything is functioning as expected?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 12, 2024 at 03:38

    Hi @Alzain,

    It would be fine if you’ve already set the new home page under Settings > Reading option:

    https://prnt.sc/uPZMszHK_aUh

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 11, 2024 at 17:14

    Dear Mr. Corrado Zanetti,

    We hope this message finds you well. We kindly request that you switch to the default pagination or the “load more” option at your earliest convenience.

    Our development team is currently investigating an issue related to this matter and will provide you with an update shortly.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 11, 2024 at 14:53

    Glad everything is working fine now.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 11, 2024 at 06:58

    Dear @amamatdi,

    We hope this message finds you well. We are writing to inform you that we have identified the WP-Rocket plugin as the source of the issue you reported.

    To address this, we have temporarily disabled the WP-Rocket plugin, and we are pleased to report that the progress bar under the mini cart is now functioning correctly. Could you please verify this on your end and confirm if the issue has been resolved?

    Please be aware that any issues related to third-party plugins fall outside the scope of our standard support services. We recommend contacting the plugin’s author directly for further assistance.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 11, 2024 at 06:15

    Hi @tartakmeble,

    Could you please also provide temporary wp-admin?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 11, 2024 at 05:57

    Dear Jamal,

    We hope this message finds you well. We have recently switched to Hello Elementor theme and disabled the XStore Core plugin; however, the issue we discussed persists. You can view the details here: [https://www.awesomescreenshot.com/video/27564849?key=afa4c51bbb77b92bd3e114613aca6c5d](https://www.awesomescreenshot.com/video/27564849?key=afa4c51bbb77b92bd3e114613aca6c5d).

    Based on our troubleshooting, it appears that this problem may be related to server-side issues. We kindly suggest that you contact your hosting provider to resolve this matter.

    Additionally, please review the system requirements for WooCommerce, WordPress, and Elementor to ensure compatibility:

    – WordPress: [https://wordpress.org/about/requirements/](https://wordpress.org/about/requirements/)
    – WooCommerce: [https://woocommerce.com/document/server-requirements/](https://woocommerce.com/document/server-requirements/)
    – Elementor: [https://elementor.com/help/requirements/](https://elementor.com/help/requirements/)

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 10, 2024 at 16:30

    Glad we’re able to help you!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 10, 2024 at 16:29

    Hi @TheOne,

    Could you please resend us with your WP-Admin account so we can take a closer look?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 10, 2024 at 11:58

    Hi @Sanjeev,

    We’ve checked on both browsers and we couldn’t reproduce this issue:

    – Chrome version 124.0.6367.119: https://prnt.sc/27-vIZkyzqIb
    – Safari version 17.4.1 (19618.1.15.11.14): https://prnt.sc/uF52zsb0aiam

    Could you please clear all the caches and check again? Or which version of Safari are you using if it’s too old, please update to the latest version.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 10, 2024 at 11:32

    Dear @Jet,

    We hope this message finds you well. We kindly request that you make some updates to the SEO elements on the homepage. Please navigate to the SEO Yoast section and update the Title, Slug, and Meta Description accordingly.

    For your reference, you can view the current settings here: [https://prnt.sc/pJE8czwhSaU5](https://prnt.sc/pJE8czwhSaU5)

    Thank you for your attention to this matter. Should you have any questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 10, 2024 at 11:06

    Dear @TheOne,

    We hope this message finds you well. We would like to inform you that the Custom Product Tabs for WooCommerce plugin is currently incompatible with the Customizer Single Product Builder.

    As a result, we kindly request that you switch to using the Single Product Builder provided by Elementor to ensure optimal functionality and performance.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 10, 2024 at 10:40
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    Viewing 4,230 results - 4,201 through 4,230 (of 5,361 total)
Viewing 30 posts - 4,201 through 4,230 (of 5,361 total)
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