Forum Replies Created

Viewing 30 posts - 3,271 through 3,300 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    August 2, 2024 at 04:43

    Dear Sam Aulakh,

    We hope this message finds you well. We have observed that managing the grid system is proving to be quite challenging. To facilitate a more streamlined and efficient workflow, we kindly request that you transition to using containers.

    Once this change is implemented, our team will be readily available to assist you with any minor issues that may arise, ensuring a smooth and effective resolution.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 10:13

    Hi @Sam,

    We’ve added a custom CSS code to disable the transition of image.

    Can you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 10:04

    Hi @Zito9,

    Please also add this custom CSS codes:

    
    button.single_add_to_cart_button.loading .button-text::before {
        width: 25px;
        height: 25px;
        border: 5px solid #FFF;
        border-bottom-color: transparent;
        animation: rotation 1s linear infinite;
        border-radius: 50%;
        position: absolute;
        content: '';
    }
    @keyframes rotation {
        0% {
            transform: rotate(0deg);
        }
        100% {
            transform: rotate(360deg);
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 09:47

    Hi @cocofu,

    We’ve tried to login to this admin account but it didn’t work.

    Please double check again.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 09:46

    Dear @cocofu,

    We hope this message finds you well. We would like to inform you that our team is currently reviewing the issues you have reported. Please note that sefl-reply may result in your ticket being moved to the end of our queue.

    Thank you for your patience and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 09:29

    Hi @coffeedog,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper {
        display: flex;
        flex-wrap: wrap;
    }
    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper > * {
        width: 100%;
    }
    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_iscomp_field {
        order: 999;
    }
    

    If you want to apply on mobile version only, please use this code:

    
    @media (max-width: 600px){
        .woocommerce-checkout .woocommerce-billing-fields__field-wrapper {
            display: flex;
            flex-wrap: wrap;
        }
        
        .woocommerce-checkout .woocommerce-billing-fields__field-wrapper > * {
            width: 100%;
        }
        
        .woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_iscomp_field {
            order: 999;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 08:15

    Dear @fahd,

    Please provide us a temporary wp-admin, and FTP access, we need to check the situation on your site more deeply.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 07:59

    Dear Sam Aulakh,

    We hope this message finds you well.

    We would like to inform you that converting the menu from Header Customizer to Header Elementor falls outside the scope of our standard support services.

    However, we are more than willing to offer some suggestions that might help you achieve your desired outcome:

    1. Consider using a container instead of a grid to facilitate easier control over alignment.
    2. For implementing a sticky option, you may find this guide useful: [Sticky Scrolling Effect – Elementor Pro](https://elementor.com/help/sticky-scrolling-effect-pro/)
    3. When setting the width for an image, ensure that the height is set to auto for best results. Here is an example for your reference: [Image Settings Example](https://prnt.sc/e2BHdaLr8Zo4)

    Additionally, we have added the purple topbar section to your site as requested.

    Thank you for your understanding and cooperation.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 07:37

    Hi @Elhadj07,

    1. We’ve updated the cart icon for you: https://prnt.sc/PrmFZFL0Lfye. We’ve also enabled the add to cart icon on your shop page. Sorry the confusion in the previous reply: https://prnt.sc/xGXR0oVdDGW4.

    2. Please add this custom CSS code:

    
    body .content-product .product-content-image {
         border-radius: 5px;
         overflow: hidden;
    }
    

    Hope it helps!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 04:45

    Hi @Sam,

    We would like to check the setup of your home page but the username/password is not working anymore.

    Could you please double check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2024 at 04:40

    Dear @Anas,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 15:58

    Dear Storee Team,

    We hope this message finds you well. We kindly request that you add a background color to your inner sections as illustrated in the following screenshot: [https://prnt.sc/aoTWufZSUb4g](https://prnt.sc/aoTWufZSUb4g).

    Additionally, we recommend converting all existing sections to containers using the latest version of the Elementor plugin. The Container Flexbox Display offers enhanced capabilities compared to the older sections format. For more detailed guidance, please refer to: [https://elementor.com/help/convert-existing-sections-to-containers/](https://elementor.com/help/convert-existing-sections-to-containers/).

    Thank you for your attention to these matters. We look forward to seeing the enhancements and are here to assist with any questions you might have.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 15:52

    Hi @Anas,

    The Google fonts from Elementor will display on some specific pages only NOT globally.

    To make the barlow font work globally on your website, we’ve added this code snippet:

    
    add_action('wp_head', 'n2t_wp_head');
    function n2t_wp_head(){
    	echo '<link href="https://fonts.googleapis.com/css2?family=Barlow:wght@400;700&display=swap" rel="stylesheet">';
    }
    

    Now the Barlow font is working fine: https://prnt.sc/vuWI1V8Di0wO

    Could you please check?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 15:30

    Dear @petit_buur,

    We are pleased to inform you that we have compiled a series of articles concerning theme translations, which might be of interest to you. You can access these resources at the following link: [https://www.8theme.com/documentation/xstore/theme-translation/](https://www.8theme.com/documentation/xstore/theme-translation/).

    We encourage you to review these materials at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 15:28

    Glad we’re able to help you!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 10:03

    Hi @MEXESS,

    It seems you have an issue related to the Litespeed cache plugin. We suggest you to take a look at these article then config your settings again:

    https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/
    https://docs.litespeedtech.com/lscache/lscwp/

    Please note the issues related to the 3rd party plugins must be directed to plugin’s author. They fall out of scope our support services.

    Thanks for understanding!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 09:59

    Hi @Pritam Bala,

    We’ve disabled the Ajaxify settings of that categories and now it looks good.

    Can you please check?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 09:44

    Dear @Elhadj07,

    We hope this message finds you well. We would like to inform you that the layout of products on the archive pages and single product page differs from the product carousel element on your homepage. To relocate the “Add to Cart” button to the top left of the product images would require extensive customization, which unfortunately falls outside the scope of our standard support services.

    Should you require personalized customization, we kindly invite you to submit a request through our customization panel at the following link: [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable direct engagement with our technical team who are equipped to assist you further. Please be aware that customization services will incur additional charges, the details of which will be provided after a thorough review of your request.

    Additionally, we are pleased to inform you that we have made the wishlist icon permanently visible on the shop and single product pages for your convenience. You can view the updates here:
    – [Wishlist Icon on Shop Page](https://prnt.sc/ZUnMfx8akeI2)
    – [Wishlist Icon on Single Product Page](https://prnt.sc/PFYQMNN5G4Xg)

    We have also updated the sale icon background to a white color, which can be viewed here: [Updated Sale Icon](https://prnt.sc/-VsUS9LL9jn_).

    Thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 08:48

    Dear @Maximiliano,

    We would like to update the XStore theme & XStore Core Plugin for you but the FTP account is incorrect: https://prnt.sc/FDAA9_VWsf5a

    Could you please double check? We tried both FTP and sFTP.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 08:31

    Dear Pritam Bala,

    We hope this message finds you well. We have noticed that the “Buy Now” button is currently not visible on the archive product pages.

    Should you wish to enable a feature that allows users to proceed directly to the checkout page after adding items to their cart, this can be achieved through custom coding.

    For your reference, please review the following article which provides detailed guidance on how to implement this functionality: [https://www.businessbloomer.com/woocommerce-redirect-checkout-add-cart/](https://www.businessbloomer.com/woocommerce-redirect-checkout-add-cart/).

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 07:21

    Dear Dorjin,

    We hope this message finds you well.

    We are currently experiencing an issue with the Elementor plugin where the custom CSS code generated is preventing the product title from displaying. The specific code in question is as follows:

    
    elementor-page-title, h1.entry-title {
        display: var(--page-title-display);
    }
    

    Despite our efforts in regenerating the files and data associated with the Elementor plugin, the issue persists. We have implemented a temporary fix with custom CSS, which can be reviewed here: [https://prnt.sc/sdK-DwO38qHZ](https://prnt.sc/sdK-DwO38qHZ).

    Could you please forward this information to the Elementor Support Team for further assistance?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 06:46

    Dear Mankanwar,

    We hope this message finds you well. I would like to inform you that the bid form is automatically generated by a third-party plugin, which unfortunately means we do not have control over its location. However, we can assist you in styling it by applying custom CSS.

    For guidance on how to identify the correct CSS class of elements, please refer to the following tutorial: [Grabbing CSS Selectors from Your Browser](https://support.helpdocs.io/article/eh3pzxNwYf-grabbing-css-selectors-from-your-browser#:~:text=want%20to%20target%3F-,Simply%20right%20click%20and%20click%20Inspect%20Element.,CSS%20selectors%20for%20that%20element.)

    Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 06:27

    Hi @Lili336,

    You can try with this custom CSS codes:

    
    .etheme-product-grid-image img {
        object-fit: cover;
        aspect-ratio: 1/1;
        width: 100%;
        height: auto;
    }
    

    If it doesn’t help, we would appreciate it if you could provide us with access to your WordPress Admin panel. Please share the following credentials:

    – WordPress Admin Username
    – WordPress Admin Password
    – WordPress Login URL

    Your cooperation is greatly appreciated, and we look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 05:37

    Dear @HUSSTLE,

    We hope this message finds you well. We would like to inform you that the code provided is in PHP.

    Please ensure that you place it within the functions.php file located in your child theme, or alternatively, you can implement it using a code snippet plugin.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 05:23

    Dear @petit_buur,

    We hope this message finds you well. We are writing to provide you with the necessary links and instructions to translate the header menus and topbar for your website.

    To translate the header menus, please visit the following link:
    [https://kelentane.com/wp-admin/nav-menus.php?action=edit&menu=31](https://kelentane.com/wp-admin/nav-menus.php?action=edit&menu=31).

    For translating the topbar, navigate to XStore > Theme Options > Header Builder, or directly access the settings via this link:
    [https://prnt.sc/oxNnMJ4YPSjj](https://prnt.sc/oxNnMJ4YPSjj).

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 05:06

    Hi @GrecuN,

    In this case, you just need to delete the contents are related to Niche Market 02 Demo.

    That step will be included when you install a new demo.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 05:04

    Hi @Corrado Zanetti,

    You can bulk edit the products: https://ithemelandco.com/blog/woo-bulk-edit-product-visibility-status/.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 05:03

    Hi @Alpha111,

    Unfortunately, there is no hooks to customize the price in the email builders.

    You have to take a look at this file: wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php on the line 1288

    
    'price' => $product->get_price_html(),
    

    And uptdate the $product->get_price_html() to other codes, here is an example: https://stackoverflow.com/a/23477468/2660153.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 04:34

    Hi @Alfi,

    Can you please add this custom CSS code also?

    
    body>.et-loader {
    background-color: #fff !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 04:27

    Hi @Fernando,

    We meant you added the video to Slide #2, Slide #3.

    Can you please add videos to the container element inside the Slide #2, Slide #3 instead?

    https://prnt.sc/QH4iDnQsa4BU

    Thank you!

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Viewing 30 posts - 3,271 through 3,300 (of 5,361 total)
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