Forum Replies Created

Viewing 30 posts - 3,091 through 3,120 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    August 26, 2024 at 11:06

    Hi @Bagwani,

    It’s done.

    Can you check again?

    Thanks.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 26, 2024 at 08:49

    Hi @Bagwani,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body p.buttons.mini-cart-buttons a.button.btn-checkout.wc-forward {
        background-color: #A67B5B;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 26, 2024 at 07:25

    Hi @Bagwani,

    The image size might be too big. Please upload there: https://imgur.com/.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 26, 2024 at 04:31

    Dear @Bagwani,

    It seems you forgot to attach the screenshots.

    Could you please help us to add again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 26, 2024 at 04:30

    Hi @Pille,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 25, 2024 at 10:27

    Dear @Pille,

    We hope this message finds you well. We would like to inform you that the text in question originates from the Customer Reviews WooCommerce plugin, as shown here: https://prnt.sc/hG5ICRkiC3Kk.

    We have taken the initiative to translate it for your convenience. Could you kindly review the translation at your earliest convenience to ensure it meets your expectations?

    https://prnt.sc/b0oQG5wkrI-w

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 25, 2024 at 09:56

    Hi @Bagwani,

    We’ve enabled the shopping on mobile. Please check our video: https://www.awesomescreenshot.com/video/30829321?key=0b71eba97511c740cff55b443c211e07.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 25, 2024 at 09:48

    Glad to hear everything is working fine now.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 25, 2024 at 09:46

    Dear @filiphdan,

    We hope this message finds you well. We have identified a problem with the current page template on our website. To address this, we have successfully created a new test page, which is functioning correctly. You can view it here: [https://jardimdapini.pt/?page_id=56178&preview=true](https://jardimdapini.pt/?page_id=56178&preview=true).

    Could you please proceed with deleting the problematic page and replace it with new pages using the default template settings? For your reference, the default settings can be viewed here: [https://prnt.sc/nxt326KMfHkJ](https://prnt.sc/nxt326KMfHkJ).

    We appreciate your prompt attention to this matter and look forward to your confirmation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 17:05

    Hi @Safe Desires,

    We’re very confused on your points.

    Are you on the shop page or the product categories page?

    Here are the screenshots how it looks on the shop page(https://safedesires.com/shop/?filter_cat=bodysuits) for now, the other product categories are still showing(and it will not work on the product categories page as we mentioned in previous reply):

    1. Desktop: https://prnt.sc/YAWkAPHVgGwm
    2. Mobile: https://prnt.sc/vTPWq7T5ZWje

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 17:00

    Hi @vera,

    1. We’ve updated the link: https://prnt.sc/WbMeRLd0p4Rc, it’s under WooCommerce > Settings >
    Selling location(s) and Shipping location(s).

    2. Thanks. We’re working on it.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 16:56

    Dear @Bagwani,

    We hope this message finds you well.

    We kindly request that you review our demo at the following link: https://xstore.8theme.com/elementor3/electronic-mega-market/product/ipad-10th-generation/. Please compare the mobile header on your website with ours to better understand the differences we have highlighted.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 16:51

    Hi @Sam,

    Please update the previous CSS code to this:

    
    @media (min-width: 980px){
    .etheme-elementor-off-canvas–shown {
    overflow: hidden;
    }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 16:50

    Dear @Bumaa,

    We hope this message finds you well. It appears that you are experiencing an issue related to a third-party plugin. Please note that this falls outside the scope of the standard support services we offer.

    Should you require further customization beyond the standard options available, we kindly invite you to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel. This will enable you to connect directly with our technical team.

    Please be aware that customization services incur additional charges. The exact cost will be determined after a detailed assessment of your request.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 16:43

    Hi @filiphdan,

    I couldn’t access your login URL. Could you please whitelist my IP adress: 116.111.185.154?

    https://prnt.sc/3GoiVMitYxh8

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 08:07

    Dear Vera,

    We hope this message finds you well. We would like to request your assistance with a few important matters regarding your site:

    1. Please make the necessary changes under these settings: [https://prnt.sc/pS7jspy_saF](https://prnt.sc/pS7jspy_saF)

    2. Could you kindly grant us permission to debug your site? This process will involve deactivating any customizations currently in place. This step is crucial for us to conduct a comprehensive investigation and ensure we provide the most effective support.

    3. We are pleased to inform you that the issue you encountered has been resolved in the latest versions of the XStore theme and XStore Core plugin(https://xstore.8theme.com/update-history/). Could you please proceed with updating these at your earliest convenience?

    Thank you for your attention to these matters. We look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 07:32

    Dear Adnane,

    We would like to inform you that the scroll bar is not disabled by default when you hover over the menu items. This is the standard behavior of our system.

    Should you wish to see changes or enhancements in this functionality, we kindly encourage you to submit a feature request on our task board at the following link: [https://www.8theme.com/taskboard/](https://www.8theme.com/taskboard/).

    Thank you for your attention to this matter. We look forward to receiving your valuable suggestions.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 04:59

    Dear @Safe Desires,

    We hope this message finds you well.

    We would like to inform you that we have noticed an issue where the color and size attributes on your platform were inadvertently reset to the ‘select’ type. Please refer to the screenshot for your reference: https://prnt.sc/DvxFg-Nac97B.

    We have taken immediate action and corrected this by reverting the attributes back to the ‘color’ and ‘label’ types. We have verified that they are now displaying correctly.

    Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 23, 2024 at 04:35

    Dear @Bagwani,

    But I keep seeing errors on the website and theme repeatedly. I feel like the website is okay now and ads should run properly for sales, but after 2 or 3 days, new errors keep appearing even though everything is updated, including the theme and plugins. Why does this keep happening? Can you please check what might be causing these issues?

    It’s mostly related to the W3 Total Cache plugin it’s caching all the WooCommerce pages, since didn’t hear this issue from our customers.

    Also, I noticed that when we add a product to the cart on mobile, the pop-up that used to appear, showing that the product was added and giving an option to checkout, is no longer showing. But this pop-up still appears on the desktop version.
    Can you please look into this feature and fix it so it works on mobile as well? I will send you a video of another website as an example to show you how the pop-up should look.
    This would make it easier for users to complete their purchases.

    In this case, you have to add the cart icon next to the navigation on header mobile: https://prnt.sc/9E_LqYNCo9da

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 22, 2024 at 09:10

    Dear @Bagwani,

    We hope this message finds you well. We would like to inform you that we have excluded the cart and checkout pages from the Page Caches setting. You can view the updated settings at the following link:

    [https://prnt.sc/FA9xEr3F5qBq](https://prnt.sc/FA9xEr3F5qBq)

    Could you please review the changes at your earliest convenience? We appreciate your cooperation and look forward to your confirmation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 22, 2024 at 07:29

    Dear @Safe Desires,

    We hope this message finds you well. We have implemented a solution to address the issue of the header overlapping the filter canvas on your website. Please add the following custom CSS to rectify this:

    
    .sidebar-position-left {
        z-index: 999999;
        position: relative;
    }
    

    You can view the corrected layout here: [Screenshot](https://prnt.sc/FN28g-RjuRwS)

    Additionally, we have noticed that other categories remain visible when a specific category is selected. Kindly review the following video that demonstrates this issue: [Video Link](https://www.awesomescreenshot.com/video/30736424?key=29220f5b3eff0da0a6e53fbc1cbf084e)

    Please be aware that the full list of categories will only be displayed on the shop page. When visiting category archive pages, only the children of the current category (if any exist) will be shown.

    Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 22, 2024 at 07:05

    Hello @vera,

    Thank you for reaching out to us with your concerns regarding the checkout page on your site. We understand how important it is to have a smoothly functioning checkout process, and we are here to assist you with the issues you’ve encountered.

    1. **Customizing the “Country” Dropdown Menu:**
    To customize the countries listed in the “country/region” dropdown menu to only display France, Austria, Belgium, and Germany, you can achieve this by adjusting the shipping zones settings in WooCommerce. Here’s how you can do it:
    – Go to WooCommerce > Settings > Shipping.
    – Click on the shipping zone that you want to modify.
    – Under “Zone regions,” you can specify the countries that should be included in this zone.
    – Save your changes.

    2. **Issue with Shipping Methods Display:**

    – We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    – If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    3. **Customizing Text Font Size:**
    To customize the font size of the text in the “subtotal,” “shipping,” header, and “shipping method” content to 10px, you will need to add some custom CSS to your theme:
    – Go to XStore > Theme Options > Theme Custom CSS > Global CSS:
    – Add the following CSS code:

    
    .woocommerce-checkout .shop_table .cart-subtotal th, 
    .woocommerce-checkout .shop_table .shipping th,
    .woocommerce-checkout .shop_table .shipping td,
    .woocommerce-checkout .shop_table .shipping td label {
       font-size: 10px;
     }
    

    – Publish the changes.

    Please try the above solutions, and let us know if you encounter any further issues or if there is anything else we can help you with. Your satisfaction is our priority, and we are committed to ensuring that your site functions perfectly.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 22, 2024 at 04:35

    Hi @Ankit Khandelwal,

    Just a suggestion to switch from background image of columns to image element.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 13:47

    Hi @lookyhua,

    We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    FYI: Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 13:17

    Dear @OnlyCBD,

    I hope this message finds you well. I am writing to inform you that I have attempted to reproduce the issue you reported but was unable to do so on my end. For your reference, here is the link to the video capture of my test: [https://www.awesomescreenshot.com/video/30707920?key=7523fc45c8f10416bdb9a08f8d20ebc6](https://www.awesomescreenshot.com/video/30707920?key=7523fc45c8f10416bdb9a08f8d20ebc6).

    Could you please try testing the issue on another computer and update us on the results? Your feedback is crucial for us to resolve this matter efficiently.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 11:03

    Dear @Birdlife,

    We hope this message finds you well. We have recently conducted an analysis of your website’s performance using Google PageSpeed and observed that your current score is satisfactory for a WordPress site. You can view the detailed report via this link: [Google PageSpeed Analysis](https://pagespeed.web.dev/analysis/https-mediumslateblue-mallard-980130-hostingersite-com/yynfrxtgfd?hl=en&form_factor=mobile).

    To further enhance your website’s performance, we would like to suggest the following improvements:

    1. **Review Hosting Server Performance**: It appears that your website’s loading time is close to 4 seconds. We recommend checking with your hosting provider to explore ways to improve this. For reference, please see the loading time screenshot here: [Loading Time Screenshot](https://prnt.sc/OHpmbwGhJJL_).

    2. **Optimize Slider Usage**: Consider replacing the Revolution Slider with the XStore Slider or another alternative. The current scripts and styles associated with the Revolution Slider are quite heavy and contribute to slower loading times on your homepage.

    3. **Image Optimization**: We advise compressing your images and converting them to the WebP format to decrease file sizes and enhance loading speeds. For guidance on how to perform these conversions, please visit: [Convert Images to WebP](https://www.greengeeks.com/tutorials/convert-webp-images-wordpress-and-why/).

    We believe implementing these changes will significantly improve the user experience on your site. Should you require any assistance or further information, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 10:32

    Hi @VincentC,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 10:31

    Dear Ankit Khandelwal,

    We have adjusted the minimum height of the container to 1100px, which has resulted in the images displaying correctly. However, this may not be the optimal solution, as the current use of these images as background images causes them to zoom out on larger screens, preventing them from displaying at full height:

    https://prnt.sc/6APiv2ivj5AG

    We recommend switching to image elements instead to enhance the visual presentation on various devices.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 07:29

    Dear @Aulakh, Sam,

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 21, 2024 at 06:56

    Hi @Aulakh, Sam,

    We were able to upload the custom fonts now:

    https://prnt.sc/e5INsuvWKNc6

    The custom fonts can be found under Customizer > Typography section.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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    Viewing 3,120 results - 3,091 through 3,120 (of 5,361 total)
Viewing 30 posts - 3,091 through 3,120 (of 5,361 total)
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