Forum Replies Created

Viewing 30 posts - 2,971 through 3,000 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 05:30

    Dear @ccnam,

    We hope this message finds you well. We are pleased to inform you that we have successfully integrated the previously missing CSS codes into the project. We believe that all elements are now displaying correctly.

    Could you kindly take a moment to review the updates at your earliest convenience? Your feedback is highly valuable to us.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 04:53

    Hi @Derya,

    1. It might be the cache, could you please clearing all the caches then test again? The text color is black already.

    2. Please add this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media only screen and (max-width: 480px) {
        .back-top {
            right: 45px;
            bottom: 120px;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 04:37

    Hi @Anas,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 11:52

    Dear @DD,

    We hope this message finds you well. We would like to inform you of a change that will be overridden with the forthcoming update release.

    We encourage you to share your feature requests on our dedicated request board at https://www.8theme.com/taskboard/. Should your suggestion receive significant backing from other customers, our development team will consider it for potential inclusion in future updates.

    Thank you for your attention and collaboration.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 11:50

    Hi @Vijith,

    Can you please send us the website URL?

    We’ve checked on this website: https://modami.lk/checkout/ and the coupon field looks good: https://prnt.sc/nw2Q2klrkk36.

    Thanks!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 11:38

    Hi @kamil109,

    1. Please add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product small.woocommerce-price-suffix {
        font-weight: 400;
        color: #00796B;
    }

    2. Please add this code under functions.php file locates in your child theme:

    
    add_filter('etheme_sticky_cart_title', 'n2t_etheme_sticky_cart_title', 10, 2);
    function n2t_etheme_sticky_cart_title($product_title, $origin_title){
         return $origin_title;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 11:19

    Dear Kay,

    We hope this message finds you well. We are currently experiencing difficulties accessing your website and kindly request that you temporarily disable the firewall. This would greatly assist us in proceeding with our necessary tasks.

    For your reference, the website in question is: [https://prnt.sc/m9gOXwcSrEho](https://prnt.sc/m9gOXwcSrEho)

    We appreciate your prompt attention to this matter and thank you in advance for your cooperation.

    Best regards,
    The 8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 11:15

    Dear Reggie,

    We hope this message finds you well. We’re writing to inform you about the functionality available under the Design Options tab, where you can adjust the padding and margin settings separately for desktop, tablet, and mobile views. For your reference, please see the screenshots linked below:

    https://prnt.sc/Nov1g6m-datW
    https://prnt.sc/pZUWcoffpbx8

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 10:59

    Hi @Anas,

    Please remove this custom CSS:

    
    .price.etheme-search-form-item-price del {
        display: none;
    }
    
    .price.etheme-search-form-item-price ins .amount {
        color: #000;
    }
    

    And add this custom CSS instead:

    
    .etheme-search-form-item-price {
        display: flex;
        flex-direction: column;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 10:51

    Hi @Elhadj07,

    There was no header.php and content-product.php on the child theme so that’s why I copied from parent theme and pasted into child theme. Or that’s not how it should be done?

    Please give us a reason why you copied those files to child theme? Do you want to edit something?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 09:52

    Hi @Anas,

    We can confirm the hooks didn’t work on our end too.

    In this case, we suggest you to copy this file to your child theme in the same as directory then edit directly the template file:

    – /wp-content/themes/xstore/woocommerce/checkout/review-order.php
    – /wp-content/themes/xstore-child/woocommerce/checkout/review-order.php

    – Take a look at this code around line 179-184

    
            <?php foreach ( WC()->cart->get_fees() as $fee ) : ?>
                <tr class="fee">
                    <th><?php echo esc_html( $fee->name ); ?></th>
                    <td><?php wc_cart_totals_fee_html( $fee ); ?></td>
                </tr>
            <?php endforeach; ?>
    

    – Then add your custom text:

    
            <?php foreach ( WC()->cart->get_fees() as $fee ) : ?>
                <tr class="fee">
                    <th><?php echo esc_html( $fee->name ); ?></th>
                    <td><?php wc_cart_totals_fee_html( $fee ); ?></td>
                </tr>
            <?php endforeach; ?>
    
                <tr class="custom-text">
                    <td colspan="2">You custom text</td>
                </tr>
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 07:12

    Hi @Elhadj07,

    Please don’t copy the template files which you didn’t modify to child theme. Please revert back.

    The dashboard file is good now: https://prnt.sc/jbtWfiwJiml6

    Can you check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 06:40

    Dear @Sam,

    Can you confirm that you want the styles of category listing same as product listing?

    If yes, please add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid .category-grid {
        box-shadow: 0px 0px 15px -2px rgba(0, 0, 0, 0.17);
        border-radius: 5px;
    }
    .etheme-product-grid .category-grid.valign-bottom .categories-mask {
        position: static;
    }
    

    https://prnt.sc/aedDGXGP51wW

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 06:25

    Dear Kamil,

    We hope this message finds you well.

    1. We would like to inform you that when editing your single product template with Elementor, you have the option to easily modify the color of the price. Please refer to the following screenshot for guidance: https://prnt.sc/_t8eiE60bjXq

    2. Regarding your recent inquiry, we find ourselves needing a bit more clarity to assist you effectively. Could you kindly elaborate on your query and provide any relevant screenshots or videos? This will help us understand and address your concerns more accurately.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 06:08

    Hi @DD Team,

    Currently, there is no hooks for you to customize the categories filter widget to show the child categories.

    Please take a look at this file: /wp-content/plugins/et-core-plugin/app/models/widgets/categories-filter.php on line 128:

    – Change:

    
    'include_children' => false,
    

    – To:

    
    'include_children' => true,
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 05:19

    Hi @Drishti,

    1. Please add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .coupon input#coupon_code {
        border-radius: 12px 0 0 12px;
        font-family: "Roboto";
        font-size: 18px;
        max-width: 200px;
        border-right: 0;
    }
    .coupon input[type="submit"][name="apply_coupon"] {
        border-radius: 0 12px 12px 0 !important;
        min-width: 120px;
        font-family: "Roboto";
        font-size: 18px;
        position: static !important;
        height: 37px;
    }
    
    .coupon {
        justify-content: start;
    }
    

    To change the button text, please follow this article: https://aovup.com/woocommerce/change-apply-coupon-button-text/.

    2. It requires many customization codes and fall out of scope our support standard we provide. Should you require further assistance with customizations, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your attention to these matters.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 04:46

    Hi @Anas,

    1. Desktop: do you want to hide the original black price? Please add this custom CSS:

    
    .price.etheme-search-form-item-price del {
        display: none;
    }
    
    .price.etheme-search-form-item-price ins .amount {
        color: #000;
    }
    

    2. Mobile: we’ve added the product stock on mobile for you. Please also add this custom CSS codes:

    
    @media (max-width: 480px){
        .etheme-search-form .price.etheme-search-form-item-price {
            flex-basis: 100%;
            margin-left: calc(52px + 1.5rem);
        }
        .etheme-search-form .autocomplete-suggestion>a {
            flex-wrap: wrap;
        }
        .etheme-search-form .etheme-search-form-item-info {
            flex-basis: 70%
        }
    }
    

    https://prnt.sc/Fe6qDcstB9Oo

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2024 at 04:29

    Hi @Anas,

    Please add the following code under functions.php file locates in your child theme:

    
    add_action('woocommerce_review_order_before_order_total', 'n2t_woocommerce_review_order_before_order_total', 1);
    function n2t_woocommerce_review_order_before_order_total(){
    echo 'Your custom text';
    }
    

    You can replace the woocommerce_review_order_before_order_total hook with the other hooks there: https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 11:20

    Hi @EV2024,

    Can you please check again?

    We’ve added this custom CSS Codes:

    
    body .page-wrapper {
        z-index: inherit;
    }
    

    Also change the z-index value of Cart/Mobile elements: https://prnt.sc/7mXxcbW41EOr

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 10:41

    Hi @Aure,

    Please also add this custom CSS codes:

    
    @media (max-width: 600px){
        tr.woocommerce-shipping-totals.shipping td {
            min-width: 250px;
        }
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 10:21

    If you need anything else, please let us know.

    Best Regards
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 06:55

    Hi @Sam,

    It’s not a bug, it also won’t work if you use the default Add To Cart element of Elementor: https://prnt.sc/nLzyLfdf3dMc

    If you don’t want to use our customization service, you are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 06:49

    Dear Plethora,

    We hope this message finds you well. We have noticed an issue with the setup of the Stripe Payment Method on your end, which appears to be preventing successful checkout processes.

    To address this, we have configured the Stripe Payment Method in TEST MODE for troubleshooting purposes. You can view the setup here: https://prnt.sc/myrcV1EISgoB. We have tested this configuration on our end, and we are pleased to inform you that the checkout process is now functioning correctly.

    Could you please take a moment to test the checkout process on your end? Once you confirm that everything is working as expected, we kindly ask that you remove our test Stripe account from your system.

    Thank you for your attention to this matter. We look forward to your confirmation.

    Best Regards
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 05:20

    Dear Sam,

    Thank you for reaching out to us.

    Unfortunately, the feature you are requesting is not available by default and would require specific customization codes to be implemented.

    As an alternative, you may consider using the sticky cart element, which can be viewed here: [https://prnt.sc/woC2_0V1EH2A](https://prnt.sc/woC2_0V1EH2A).

    Should you require personalized customization services, we kindly invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable direct engagement with our technical team.

    Please be advised that customization services incur additional charges. The exact cost will be determined after a detailed review of your request.

    We appreciate your understanding!

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 05:00

    Hi @EV2024,

    Can you please provide us with some screenshots? Or maybe the WordPress Admin Account so we can take a closer look at your custom CSS codes.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 04:54

    Hi @Nestarcyon,

    1. We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    2. If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    3. After that, provide temporary wp-admin and FTP access. We will check what can be done to help you.

    – To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    – For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 16, 2024 at 04:51

    Hi @whale,

    It will requires the many customization codes and fall out of scope out support standard services.

    You are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Or should you require further customization, we invite you to submit your request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Best Regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 14, 2024 at 10:11

    Dear @Elhadj07,

    Please take a look at this message: https://www.8theme.com/topic/problem-after-update-8/#post-412981.

    1. Go to the System Status: [Deleted]
    2. Click on the Learn how to update button: https://prnt.sc/fZhDHkREYEnB
    3. Then follow the instructions: https://prnt.sc/UIQSsA7UADgK

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 13, 2024 at 16:47

    Dear @Plethora,

    We would need access to your FTP accounts to further investigate/debug and address the problem.

    For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

    Thank you for your cooperation and assistance. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 13, 2024 at 16:44

    Hi @Lorenzo,

    Sorry to hear that you’re having the issues on your website.

    It seems you forgot to attach the screenshots. Could you please attach them again?

    Or just upload the screenshots there: https://imgur.com/.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 2,971 through 3,000 (of 5,361 total)
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