Dear @Dave6641,

Thank you for reaching out to us.

If you have submitted a request through the provided form, please rest assured that our developers will contact you via the email address you provided during registration. We kindly ask for your patience as we process your request, and you will receive a response directly in your email inbox.

For any further inquiries or consultations about this request, please continue the conversation via email with our development team. Kindly note that this topic is now considered closed on this platform.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Alba Tech,

We hope this message finds you well.

We would like to inform you that we have conducted an analysis using the Code Profiler PRO plugin, which we installed on your website for testing purposes. The results of this analysis have been shared with you in the private area.

As per your request, we focused on testing the backend performance, as you mentioned experiencing slowness. Our goal was to identify the underlying reasons for this issue.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @demos,

We hope this message finds you well.

Could you kindly activate the patch displayed in the screenshot provided below:
https://prnt.sc/W2V1M96iqKbz

Once the patch is activated, we kindly request that you check the issue on your end. Unfortunately, we have not yet received the correct URL from you, which prevents us from verifying the issue ourselves.

We appreciate your assistance and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abhijeet Kumar,

We hope this message finds you well.

We would like to bring to your attention that your website currently appears as shown in the following screenshot: https://prnt.sc/ksnlxMSwGHE3. It seems there may have been a reset or modification to your website’s database.

To ensure we can provide effective support, we kindly request that you review and configure your website to ensure the content is displayed correctly. Once this has been addressed, please submit your response so that we can proceed with investigating and resolving any remaining issues.

We greatly appreciate your cooperation and understanding in this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @Abdul Moiz,

Thank you for reaching out to us.

If you are the owner of the website in question, it is important to be aware of the plugins and functionalities you are utilizing, as well as the features activated from our theme. Upon reviewing the product you shared, we noticed that the image upload functionality for reviews is being handled by a third-party plugin called “Customer Reviews for WooCommerce”. The styling and coding of the recently uploaded product images are also managed by this plugin, as shown here: https://prnt.sc/iOlZ8HIWY7CX.

Please note that we are not responsible for the functionality or issues arising from third-party plugins. We recommend consulting the plugin’s documentation to ensure it is configured correctly, as there may be an option that needs to be activated.

Additionally, if you encounter a bug or issue with a feature provided by our theme that replicates the functionality of the plugin, we would be happy to assist you. For example, you can refer to our documentation on setting up the photo reviews feature in the Booster Sales section of XStore here: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/.

However, as you are currently using the functionality of a third-party plugin, we kindly request that you refrain from posting questions about issues related to other plugins on our support platform. We appreciate your understanding and adherence to our support rules and privacy policy.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ombi,

We hope this message finds you well.

We would like to suggest exploring the use of different widgets with dynamic parameters to enhance the display of content. For instance, you can utilize the “Icon List” widget and configure it as follows:

– Select the “Product Brand Name” for the text field (example: https://prnt.sc/JUX4zJlHxs7K).
– Choose the “Product Brand URL” for the URL field.

This setup will yield the following results on the single product frontend: https://prnt.sc/PmilMHYtf2Gx.

If you would like to use the ACF plugin to display product attributes you should follow the documenation of that plugin as it is not related to our support scope.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Crispy123,

We kindly recommend reviewing the following response: https://www.8theme.com/topic/loco-translate-cant-translate-comments-block-text/#post-429660. It provides a similar explanation regarding certain strings, and the ones you are searching for can also be found within the WordPress files.

Best regards,
The 8Theme Team

Dear @vdbecom,

We hope this message finds you well.

We would like to inform you that the majority of the elements provided by our theme come with their own settings, allowing you to configure sizes, colors, font families, and more. However, it is not feasible to offer unique settings for every element across the entire website. In certain cases, it may be necessary to utilize custom CSS to achieve the desired styling.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

We kindly request you to review the updates made to the waitlist popup on your website. Our team has implemented improvements in the JavaScript files related to the popups and uploaded the updated files to your website. Please note that these changes will also be included in the next theme update.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Abdul Moiz,

Thank you for reaching out to us.

We would like to inform you that we are actively working on resolving the issue you reported. It appears to be a global bug rather than a minor issue, and we are dedicating our efforts to finding a solution as quickly as possible.

Rest assured, we will notify you as soon as the issue is resolved. We sincerely appreciate your patience and understanding in the meantime.

If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @MAHDAR,

We hope this message finds you well.

It appears that the JavaScript files on your website have been cached, and there seems to be a discrepancy where ettheme is being used instead of etTheme. This is causing an issue, as the variable ettheme is not available in the source code.

Could you kindly review your cache settings or temporarily disable caching on your website? Additionally, we recommend clearing your CDN to verify if this resolves the issue.

Thank you for your attention to this matter. Please let us know if you require any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @ccnam,

Thank you for reaching out to us.

The translation string you mentioned is located within the WordPress configuration. This string can be translated through the WordPress string settings, as shown in the following screenshot: https://prnt.sc/hJcvc4X4PC5g.

However, as this issue is not directly related to our project or theme, we kindly recommend contacting WordPress support for further assistance. You can reach their support team via the following link: https://wordpress.org/support/forum/how-to-and-troubleshooting/. It is possible that this could be a bug in their code that is preventing the translation of such strings.

We appreciate your understanding and hope WordPress support will be able to resolve this matter for you.

Best regards,
Jack Richardson
The 8Theme Team

Dear Cavid745,

We hope this message finds you well.

The issue with the sticky cart on your website was caused by the z-index value that had been set for a specific section, as shown here: https://prnt.sc/801PVlt6BtPW. To resolve this, we have removed the conflicting value, and the sticky cart is now displaying correctly. You may verify the changes on your website at your convenience.

Additionally, after clearing the cache in the caching plugin currently active on your website, we did not encounter any other issues.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

We would like to inform you that we have added the following code to your child-theme/functions.php file: https://prnt.sc/S4nxOHQmYJfa. With this update, you now have the ability to create custom templates for those emails using our builder: https://prnt.sc/PBQjapZBnRax.

We kindly request you to create your desired templates and review them at your convenience. Should you encounter any issues or require further assistance, please do not hesitate to reach out to us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

As you are aware, our support services are dedicated to addressing issues or bugs specifically related to our projects.

To assist with your concern, we conducted a test order on your website without activating our Email Customizer. You can find the results here:
– https://prnt.sc/PdUBSTrpd7h_
– https://prnt.sc/hWjZnW2SW9f-

Additionally, we configured the email subject you previously mentioned for use, as shown here: https://prnt.sc/BoorEdcOmKgq. However, it appears that WooCommerce may have a bug in their code, which is causing the email subject to display incorrectly.

For this reason, we kindly requested that you verify whether the issue is related to our theme. In most cases, such issues are not connected to our theme, and we recommend reaching out to WooCommerce support for further assistance with this matter.

We appreciate your understanding and adherence to our support guidelines and privacy policy.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team