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Consuming high CPU USAGE while accessing wp-admin

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

Alba Tech

Participant

January 9, 2025 at 08:59

hi, this my website nxg-vape.com is consuming so many resource with Xstore WordPress theme, it consuming CPU a lot especially when accessing wp-admin.

where to check, please help

the screenshot is consuming by nxg-vape.com while I’m updating post in wp-admin

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support staff only.

#429956 Copied

9 Answers

Alba Tech

Participant

January 9, 2025 at 09:05

from another thread i find that you guys can reduce functionality that maybe I don’t use, can you help me with that?

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#429959 Copied

Rose Tyler

Support staff

January 9, 2025 at 10:08

Hello, Alba Tech,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#429970 Copied

Alba Tech

Participant

January 9, 2025 at 12:45

Hi Rose,

Thank you for replying, really appreciate it
please refer to private content area for the access

thank you

Please contact administrator
for this information.

#430004 Copied

Jack Richardson

Support staff

January 9, 2025 at 16:48

Dear @Alba Tech,

We hope this message finds you well.

We would like to inform you that we have conducted an analysis using the Code Profiler PRO plugin, which we installed on your website for testing purposes. The results of this analysis have been shared with you in the private area.

As per your request, we focused on testing the backend performance, as you mentioned experiencing slowness. Our goal was to identify the underlying reasons for this issue.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#430051 Copied

Alba Tech

Participant

January 10, 2025 at 03:21

Dear Jack,

Thank you so much for the help,
I will check on the result you share,

anyway,
is there any way that I can improve in the theme? i mean maybe I don’t use that much features that include in the theme

#430080 Copied

Alba Tech

Participant

January 13, 2025 at 03:29

Dear Team,

is there any updates on this?

Thank you,
Best Regards,
Poedi

#430293 Copied

Andrew Mitchell

Support staff

January 13, 2025 at 11:16

Hello, Alba Tech,

We have noticed that the issue appears to be related to the caching of data within the admin panel, particularly with requests to external resources. For instance, there are frequent requests to check the relevance of plugins, which ideally should occur no more than once a week.

To address this, we recommend disabling the automatic updates for both plugins and WordPress itself.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

#430354 Copied

Alba Tech

Participant

January 13, 2025 at 12:23

Dear Andrew,

Thank you for the reply,

right now our setting in WordPress and plugin already not auto update, and I will not update it in a week ahead.

sorry but I still not get what shld I do next?

Thank you
Poedi

#430379 Copied

Andrew Mitchell

Support staff

January 13, 2025 at 15:21

In this case, we recommend manually disabling third-party plugins and checking the performance without them. Additionally, please test the issue using the default theme to further investigate the problem.

Best regards,
The 8Theme Team

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