Dear @clevercoster,

We hope you are doing well.

If you have conducted tests using the default theme and did not encounter any issues, could you kindly provide us with the URL of the tested page along with screenshots of your results, similar to what we have provided for you?

We performed a test using the Storefront theme on your website and shared screenshots demonstrating that the same issue persists with this theme. Therefore, if you have conducted your own tests, we would appreciate it if you could share the relevant details, including URLs, screenshots, videos, or GIFs.

Additionally, we previously inquired about the method you used to import products onto your website. Could you please confirm whether the products were created manually or imported from files originating from another website?

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Terpsauce,

I hope you are doing well.

Could you please add the following custom CSS in “Theme Options → Theme Custom CSS → Global CSS” and check the result?

body .posts-slider .slide-view-horizontal .featured-audio, 
body .posts-slider .slide-view-horizontal .featured-video, 
body .posts-slider .slide-view-horizontal .wp-picture {
    float: none;
    margin-left: 0;
    margin-right: 0;
    width: auto;
}

body .posts-slider .slide-view-horizontal .grid-post-body {
    float: none;
    width: auto;
}

Additionally, we will forward your request to our development team for further investigation. They will review possible global solutions while considering different layouts of the blog widget.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Tommy,

1) We consistently enhance XStore with every update, ensuring ongoing improvements and optimizations. We strongly recommend keeping your website up to date to take full advantage of the latest enhancements.

2) If Elementor Pro has indicated that many premium themes have already implemented specific improvements, we would appreciate it if you could provide concrete examples. Sharing the names of such themes available on ThemeForest with links would allow us to conduct a detailed review and better understand the enhancements you are requesting.

3) You can also submit feature improvement requests directly at https://www.8theme.com/roadmap/. If a request gains sufficient community support through voting, we will consider incorporating it into a future update. Please include detailed descriptions along with screenshots, as this will help other customers understand the request and facilitate the voting process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Tommy,

We noticed that your website currently utilizes the “Product Categories” widget. However, we would like to suggest trying the “Spotlight categories” widget, which has been built from scratch and offers a wider range of configuration options, including the specific feature you requested: https://prnt.sc/WMY8kDhNb59f.

We kindly ask you to test the “Spotlight” widget and share your feedback with us. If it meets your requirements, you may consider using it on your website as a replacement for the previously used widget.

Please let us know your thoughts.

Best regards,
Jack Richardson
8Theme Team

Dear @Dominik,

Thank you for reaching out to us.

Since you are using the Elementor Single Product Builder, you can adjust its configuration directly from the editor, which is accessible under the “XStore Builders” section in the admin panel.

Based on your request, we understand that you wanted to hide a specific section to prevent accidental modifications, as it does not impact the functionality of the Elementor builder. To accommodate your request, we have hidden this section for you.

Additionally, please note that when using the Elementor Single Product Builder, the Single Product settings from the Customizer are bypassed.

If you were referring to something else, kindly provide us with more details so we can assist you further.

Best regards,
Jack Richardson
8Theme Team

Dear Kristjan,

We hope you are doing well.

Could you kindly clarify which specific requests you tested with other themes? Additionally, did you conduct these tests only with the Storefront theme, which does not include AJAX search functionality? If so, could you please explain why similar tests were not performed with other premium themes that also exhibit the same issue, as we have observed in our local testing? As, maybe it is a WordPress issue that occurs when AJAX requests are sent ?

We appreciate your time and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Dominik,

As you are utilizing the Snippets plugin, we have added the following code snippet for you: https://prnt.sc/8we9E5YZQ8Pc. This snippet hides the section with the Single Product Builder in the Customizer.

Kindly check and let us know if everything is working as expected. If you require any further assistance, please provide more details regarding your request, and we will be happy to help.

Best regards,
Jack Richardson
8Theme Team

Dear @Rakesh,

Thank you for reaching out to us.

The functionality you are referring to is not predefined in our theme. If you require multiple shipping limits, we recommend installing a separate plugin that offers more advanced configuration options.

Our Sales Booster feature is designed to cover the essential needs of our customers. However, for more advanced functionality, a third-party plugin would be the best solution.

We appreciate your understanding. Please feel free to reach out if you have any further questions.

Best regards,
Jack Richardson
8Theme Team

Hello @Creative,

Please review the following response: https://www.8theme.com/topic/issue-on-category-block-with-lazy-load-enabled/#post-434168

We have applied the same solution for you, and your images are now loading correctly across all browsers.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Eslam,

I hope you are doing well.

It appears that an incorrect value has been set in your server settings, as indicated in the following screenshot: https://prnt.sc/uyKqjTnkqWfa. Additionally, the same value is reflected in the System Status of Elementor: https://prnt.sc/DgptfKuMO26V.

We kindly request you to contact your hosting provider to correct these values. Once the necessary adjustments have been made, please check if the issue persists. If the problem continues, we will be happy to explore alternative solutions for you.

At this stage, resolving the memory limit issue may help fix the infinite loading of products.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear Tommy,

Thank you for reaching out again. We want to ensure we fully understand your concerns regarding accessibility improvements in themes and widgets.

You mentioned that a lot of theme developers have already updated their themes and improved core widgets for better accessibility. However, you have not provided specific details regarding which themes have implemented these changes.

We acknowledge that Storefront is a free theme developed by the WooCommerce team.

To better understand and address your concerns, could you please provide specific examples of premium themes available on the ThemeForest marketplace that have implemented the accessibility improvements you mentioned? :

Theme Name 1 – [How it has improved accessibility]
Theme Name 2 – [How it has improved accessibility]
Theme Name 3 – [[How it has improved accessibility]
… and so on.

Since XStore is a premium theme, we want to carefully analyze how other premium themes have approached this and compare best practices. Please specify which premium themes you have tested that already comply with these requirements, so we can conduct a detailed review on our end to better understand and address your concerns.

Looking forward to your detailed response.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Gianniskon,

We hope you are doing well.

It appears that after modifying the permalink structure for product taxonomies, it is also necessary to adjust the permalink structure for the brand base accordingly. To ensure consistency, we have set the brand permalink structure as follows: https://prnt.sc/BZzX5caa4hKu —analogous to the category structure (using the letter ‘c’), we have designated the letter ‘b’ for brands.

As a result, the brand archive pages are now displaying correctly: https://prnt.sc/F6UR4qhPDPHb. Kindly review the changes at your convenience.

Should you have any further questions or require additional assistance, please feel free to reach out to us via our support forum.

Best regards,
Jack Richardson
The 8Theme Team

Hello @liang
Please, check now !
The fix will be included in next theme update too.
Kind regards,
Jack Richardson
The 8theme’s team

Dear @Tommy,

Thank you for reaching out to us.

To better understand your request, could you specify which themes have already updated their code base and improved their core widgets for European Accessibility Act compliance? Since you mentioned that many theme developers have already made improvements, reviewing specific examples will help us analyze and clarify the key areas of your concern more effectively.

Once we have this information, we will be able to assess the situation in greater detail and provide a more accurate response.

Looking forward to your reply.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Nicolo,

Thank you for reaching out to us.

Unfortunately, the requested feature is not available in our theme. However, we recommend searching for possible solutions on Google and WooCommerce forums. Alternatively, you may submit a request through our customization services here: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding of our policy. Please feel free to contact us if you have any further questions.

Best regards,
Jack Richardson
8Theme Team