Jack Richardson

Dear @MaxFIN,

We hope this message finds you well.

Upon reviewing your website, we noticed that the header was not active on your pages. To address this, we enabled the header using the Theme Options → Header Builder.

Additionally, we tested your website on responsive view and observed that the language switcher is present in the mobile menu, as shown in the following screenshot: https://gyazo.com/ecb813bb384839b993174734dd85d37e. Based on our testing, it appears to be functioning correctly, as demonstrated in the attached video.

To better understand the issue you are experiencing, could you kindly provide us with a video illustrating the problem? This will help us identify and resolve the matter more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @molo,

I hope this message finds you well.

Could you kindly check the current status at your earliest convenience?
Here is the frontend result for your reference: https://prnt.sc/xn4B6olPUFRB.

Please note that we have made some modifications to the following file:
xstore-child/woocommerce/single-product/product-image-builder.php.
These changes have been implemented in the child theme to ensure they are preserved during future theme updates.

Kind regards,
Jack Richardson
The 8Theme’s Team

Hello @Enjin
Please, don’t duplicate your questions -> https://www.8theme.com/topic/i-have-installed-xstore-theme-but-theme-is-not-matching-which-i-have-seen/#post-455361. Also, we have already provided you answers on your question, please, check.
Kind regards, Jack Richardson
The 8theme’s team

Hello @dekauk,

We hope this message finds you well.

Could you kindly test the functionality from a different device? Additionally, we have attached a video demonstrating our testing process, which shows that all items are being added to the wishlist correctly without any issues.

Best regards,
The 8Theme Team

Hello @EdmondS,

Thank you for your message.

Unfortunately, we are still unable to review the modifications made to your child theme using the provided credentials. We kindly ask you to either adjust the access permissions so that we can view Appearance → Theme File Editor, or alternatively, please provide us with FTP access.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

Hello @Istos,

We hope this message finds you well.

Please note that it is only possible to place the product price in the following location: https://prnt.sc/uLi5EsbncAif. To achieve this, we have implemented the following code snippet in your child theme’s functions.php file:

add_action('wp', function() {
    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 10);
    add_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 25);
}, 70);

You may adjust the priority value (currently set to 25) to suit your desired position. We recommend experimenting with different values to find the most suitable placement for your layout.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Martin,

We hope this message finds you well.

We would like to inform you that we have updated the appearance of the Customizer. You can view the changes here: https://prnt.sc/XFiUPPSoNFX4. As a result, the input fields for the Promo Text are now visible: https://prnt.sc/AbFKvS0A_JW7.

Additionally, we kindly ask you to clarify your request regarding the container stretch. From our end, it appears that the “Full Width” option is currently active: https://prnt.sc/rKFpsNEysiWc, and it is displaying correctly on the frontend.

Please let us know if you have any further questions or if there is anything else we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team

Dear @wemakemarketing,

We hope this message finds you well.

Upon reviewing your website, we noticed that certain CDN settings (as shown here: https://prnt.sc/TMyKFPuivu7m) may be affecting the proper loading of styles. This configuration could potentially lead to display issues.

Additionally, we have addressed and resolved an issue related to incorrect hover icons on some product items.

To ensure optimal performance and to verify the resolution of these issues, we kindly recommend temporarily disabling the CDN and reviewing the website’s behavior thereafter.

Please feel free to reach out if you need any further assistance.

Best regards,
The 8Theme Team

Hello @Istos,

You are most welcome to adjust the custom CSS styles to suit your specific requirements. If you wish to reposition any icons—either slightly higher or lower—you may do so by modifying your custom styles accordingly.

Best regards,
The 8Theme Team

Hello @EdmondS,

We hope this message finds you well.

Could you kindly grant administrator permissions for the customer credentials you previously provided? At the moment, we are unable to review the modifications made in your child theme due to limited access.

Additionally, we would like to inquire whether we may temporarily deactivate certain plugins on your website for testing purposes. Alternatively, if you have a staging environment available, we would greatly appreciate it if you could provide us with access credentials for that site instead.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Dear @Istos,

We kindly ask you to try using the following custom CSS. You can add it by navigating to Theme Options → Theme Custom CSS → Global CSS:

body:has(.back-top~.et-request-quote.mtips) #tidio-chat {
    bottom: 45px !important;
}

body:has(.back-top.backIn~.et-request-quote.mtips) #tidio-chat {
    bottom: 100px !important;
}

@media only screen and (max-width: 992px) {
    body:has(.back-top~.et-request-quote.mtips) #tidio-chat {
        bottom: 75px !important;
    }
    
    body:has(.back-top.backIn~.et-request-quote.mtips) #tidio-chat {
        bottom: 135px !important;
    }
}

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Diana,

We hope this message finds you well.

As shown in the following screenshot: https://prnt.sc/2943BTdJweZi, the “woo-mailerlite” plugin is currently generating a JavaScript error. Due to this issue, we have temporarily disabled the plugin and kindly ask you to review and address the problem.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Crashraider,

We hope this message finds you well.

We have reviewed the plugins currently installed on your website and noticed that there do not appear to be any active plugins related to the functionality in question. Could you kindly clarify how you have implemented these add-ons?

Additionally, we recommend referring to the documentation for the relevant add-on or plugin for further guidance.

If you are looking to modify the countdown data displayed on product pages, you may find the etheme_product_countdown() function located in the xstore/framework/woo.php file. You are welcome to copy this function into your child theme and make any necessary customizations there.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

We have conducted several tests on your staging website and are pleased to report that we did not encounter any issues during our review. Additionally, we observed that the WP Rocket plugin is currently deactivated on the staging environment, which may have contributed to the resolution of the issue.

At your convenience, could you please verify the staging website from your side to confirm that the issue has indeed been resolved with WP Rocket remaining inactive?

If the issue persists, we kindly request that you provide us with the appropriate access credentials to your live website. This will allow us to review the WP Rocket settings directly and configure them accordingly to ensure optimal performance. Also, you can check the WP Rocket articles about compatibilities of plugin with WooCommerce pages (https://docs.wp-rocket.me/article/54-exclude-pages-from-the-cache).

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @thesicilian,

We hope this message finds you well.

Could you kindly check now? We have tested a few products, and you can find the results at the links below:

– https://prnt.sc/GiKNZg4KXgdg → https://prnt.sc/eJ_I6sMuL_02
– https://prnt.sc/qmKfCKfJ-huh → https://prnt.sc/YzlU_i3qCvXA

Thank you for your attention.

Best regards,
The 8Theme Team