Dear @Mohsin Vahora,

We kindly recommend using our suggested hosting provider, which you can access through the main menu by following this link: https://prnt.sc/U6NjIpNbAlwO. Their team will assist you in configuring the hosting to best suit your requirements.

Additionally, please note that our theme includes numerous unique features, which may require a more advanced hosting solution compared to a basic theme with limited functionality. Choosing a suitable hosting provider will ensure optimal performance and a seamless experience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mohsin Vahora,

We hope you are doing well.

We have conducted a test using a custom plugin to analyze the primary sources of CPU usage. The test results are available in the private area for your review.

Based on our findings, the main source of the high CPU usage appears to be the Elementor plugin. We recommend reaching out to their support team and referring to their documentation for potential solutions.

Additionally, we kindly request you to increase the value of “Max Input Vars” to a higher level. Since the full functionality of the theme is being utilized, it is essential to set this value to at least the specified upper limit to ensure optimal performance.

Upon reviewing your website’s frontend, we did not observe any issues on any pages. Therefore, we suggest waiting for some time until your cache plugin fully caches the website data. During the caching process, CPU usage may be temporarily high, but once completed, it should stabilize.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Greg

Please, check private area.

Also, could you please test if the same issue occurs when using a default theme – Storefront because such theme is recommended by WooCommerce for testing their functionality ? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Dear @Mohsin Vahora,

Thank you for reaching out to us.

Such speed optimization request on our clients’ websites are most commonly related to server problems. In such cases, the issue should be resolved at the server level or by upgrading to a more reliable server.

Additionally, please note that this type of request falls under our paid services. If you would like us to investigate the issue for you, kindly submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel. Our team will review your request on a paid basis.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @nabil,

I hope you are doing well.

To enable social login on the checkout page, please follow the steps outlined below:

1. https://prnt.sc/LDaz3oei1KSM
2. https://prnt.sc/ohmWdxXhgmQ0
3. https://prnt.sc/BC-h5Z47sQc_

Kindly review the setup and let us know if you need any further assistance.

As this time we already made the steps implemented on your web-site, so, please, check now !

Best regards,
Jack Richardson
8Theme Team

Hello @Goran

We tried to connect with the existing access you provided but seems they are not correct now and could be modified from your side.
Could you please provide correct wp-admin and FTP access? We will check what can be done to help you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Tommy

We would like to clarify that this widget was designed to align with Elementor’s standard functionality at the time of its development. While it continues to work as expected for most users, it does not currently support all the latest options introduced in Elementor’s global configuration settings.

If you are interested in expanding its capabilities, we kindly invite you to submit your suggestion on our Future Requests Taskboard: https://www.8theme.com/roadmap/. We actively review feature requests and prioritize them based on overall demand.

At this time, you are the first customer to request this specific improvement, and most of our users are satisfied with the current functionality. Our development process is structured to focus on updates that provide the greatest benefit to our broader customer base.

We truly appreciate your feedback and value your input. Please let us know if you have any further questions.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Den,

Thank you for conducting your own tests. Based on the screenshot titled *2025-03-02_898952_plugins.png*, it appears that the Elementor plugin is the most likely source of your CPU usage. Therefore, we kindly recommend reaching out to their support team for further assistance, as our support is limited to our own projects.

Additionally, you may find it beneficial to keep using the *Booter – Bots & Crawlers Manager* plugin you previously installed. If it helps improve your website’s performance, you are welcome to continue using it.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Mohsin Vahora

Thank you for reaching out.

Please note that response times may vary. Our usual response time is up to 24 hours from Monday to Friday and up to 48 hours on weekends (Saturday–Sunday). However, we typically respond sooner. We kindly ask that you refrain from submitting multiple requests for the same issue, as this will not expedite the response time.

Additionally, we have reviewed the access credentials you provided, but they appear to be incorrect. Could you please verify the details and ensure they are accurate before resending them to us?

We appreciate your patience and understanding. Thank you for respecting our support process.

Best regards,
Jack Richardson
8Theme Support Team

Hello @Den,

We attempted to install a plugin to monitor CPU usage; however, it appears that your website is not loading correctly. This issue may be due to a low memory limit or an insufficient Max Execution Time value.

Could you kindly review your server configuration and increase these values accordingly? This should help ensure proper functionality.

Also, did you read the topic we previously send ? What steps did you follow ?

Please let us know once this has been adjusted or if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @gulalbyhomika@gmail.com,

Thank you for reaching out to us.

Please note that, in accordance with Envato’s privacy policy, we provide support exclusively through this forum.

Regarding your issue, we recommend adding the following custom snippet to your “child-theme/functions.php” file:

add_filter('wp_img_tag_add_auto_sizes', '__return_false');

Additionally, please review the following response: https://www.8theme.com/topic/issue-on-category-block-with-lazy-load-enabled/#post-434168. In a recent WordPress update, the system automatically sets the image size to ‘auto,’ which may be causing the blurry effect you are experiencing.

If you require further assistance, kindly provide us with the correct access credentials as previously requested. We appreciate your cooperation and adherence to our support guidelines.

Best regards,
Jack Richardson
8Theme Support Team

Dear @Tommy,

Thank you for reaching out and sharing the details of your issue.

At this time, we do not have plans to add compatibility with Germanized in the product grid widget. However, if this feature is important to you, we encourage you to submit a request on our Feature Request Dashboard https://www.8theme.com/roadmap/ . If it gains sufficient support from the community, we will consider it for a future update.

As a potential solution, we recommend trying WPML, as it may help in handling and displaying the required information correctly in your specific setup. While we cannot guarantee a perfect outcome, it could be a viable workaround for your case.

Please let us know if you test this and require any further guidance. We’re happy to assist.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Terpsauce,

In this case, we recommend using a single-column layout for the mobile version, as we previously suggested. This approach ensures better usability, especially since some products may have buttons with varying text lengths. As you can see, such buttons may be cropped by the window in the current layout.

If you could provide us with a screenshot of your universal solution with 2 columns, we would be happy to review it and explore possible alternatives, if feasible. However, at this time, we believe that a single-column layout remains the most effective solution for mobile devices.

Please let us know how you would like to proceed.

Best regards,
Jack Richardson
8Theme Team

Dear @MMF,

We hope you are doing well.

The page refresh issue you are experiencing is due to the way the URLs have been set for each menu item. Currently, they are configured using only anchor links (e.g., https://prnt.sc/ww-awgIzCbcr), whereas they should be set as full URLs (e.g., https://prnt.sc/6Af9c2rA6kig).

Additionally, if you would like the menu to automatically scroll to specific sections using an anchor (e.g., #section-bundles), please ensure that the corresponding section has the appropriate ID assigned. Otherwise, you can simply enter the full page URL to which you want the link to redirect.

Should you require any further assistance, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Eslam,

We hope you are doing well.

We kindly recommend creating separate topics for different questions to ensure clarity and efficiency in addressing your concerns.

Additionally, we have reviewed your website and were unable to identify the reported issue. Please refer to the following screenshot for reference: https://gyazo.com/d49304053f55ff8eedf91fafe2e90b35.

To further investigate, could you please deactivate any cache plugins and clear the CDN on your end? This will allow us to check the website with caching disabled.

Thank you for your cooperation. We look forward to your response.

Best regards,
Jack Richardson
8Theme Team