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Hi my products dissappeared from the front end

This topic has 14 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

giorgio

Participant

March 2, 2025 at 22:02

Hello friends!

I need your help so much can you please assist me as I am panicked.

I restored my snapshot of my cloud instance, and now from the 2nd page onwards I cannot see any products and not the numbers neither. can you please help me?

They are blank, unclickable and the numbers from bottom of shop dissappeared too.

I suspect permalinks although am unsure. please help!

Thanks so much!

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#435951 Copied Theme version: 9.4.8

13 Answers

giorgio

Participant

March 2, 2025 at 22:03

—

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support staff only.

#435952 Copied

giorgio

Participant

March 2, 2025 at 22:09

now i made a discovery!

I went to dev tools on the numerology number 2 of the shop and opened it on new page.
on new page on address bar shows a full link with the term at the end ajax=true and i see the pages. Then if I manually change true to false on this new opened page which is second page of the shop, they dissappear again!
so it is probably something to do with ajax!!!please help!!

#435953 Copied

giorgio

Participant

March 2, 2025 at 22:13

and another thing
I used customizer from the theme! and here when i go on other shop pages they are visible! but the ajax link on address bar link is gone! and my entire site is fully updated!

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giorgio

Participant

March 2, 2025 at 22:13

btw I love your theme so much! is incredibly perfection ! it is so amazing and so many features and so fast!

#435955 Copied

giorgio

Participant

March 2, 2025 at 22:28

also another worrying thing is that many products redirect to a 404 page for some reason. please look:

http://5.78.125.17/products/all-items-categ/bandana-sweatpants/

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Rose Tyler

Support staff

March 3, 2025 at 08:23

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#435986 Copied

giorgio

Participant

March 3, 2025 at 09:16

check pls

Please contact administrator
for this information.

#435997 Copied

giorgio

Participant

March 3, 2025 at 09:23

check pls

Please contact administrator
for this information.

#435998 Copied

Rose Tyler

Support staff

March 3, 2025 at 09:57

Hello,

We appreciate your prompt response.

We have checked your store page, and the products are displayed correctly without any issues. Kindly clear your cache and check again https://prnt.sc/pyvaMngIgB_f
Additionally, the product page is also functioning properly: http://5.78.125.17/product/bandana-sweatpants/

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We kindly request that you downgrade your PHP version to 8.1 or 8.2. Not all plugins are compatible with your current version. Your hosting provider can do the downgrade at your request.

Best regards,
8Theme’s Team

#436003 Copied

giorgio

Participant

March 3, 2025 at 13:28

I am using Incognite Private there is no caching there. As explained have you checked the 2ND PAGE and onwards? please re-read my message. and thank you for your support! i appreciate!

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Jack Richardson

Support staff

March 3, 2025 at 16:33

Dear @Giorgio,

We would like to inform you that we have activated the patch, which includes a fix for the reported issue. You can view the details here: https://prnt.sc/NnyvDRRRV1lE.

For more information about the XStore Patcher and its functionality, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any further questions or require additional assistance, please do not hesitate to submit your inquiries on our support forum.

Best regards,
Jack Richardson
8Theme Team

#436062 Copied

giorgio

Participant

March 3, 2025 at 20:26

it works you fixed it friend! i love you! thanks so much for this may God bless you! amazing theme! patch is activated ! thanks so much! we can alwas collaborate i can easily find bugs or issues within themes as i do this for decades.

#436089 Copied

Rose Tyler

Support staff

March 4, 2025 at 06:37

Hello,

Thank you for your kind words and support! We truly appreciate your feedback and are delighted to hear that everything is working perfectly for you.

We are always open to collaboration and greatly value your expertise in identifying potential issues. Your experience and insights are highly appreciated, and we look forward to any future contributions you may have.

If you ever need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

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