Jack Richardson

Hello @NxtArt_ro,

Our theme does not include such an option, so it is likely that this configuration is managed within the WooCommerce settings. We recommend reviewing the following article: https://woocommerce.com/fr/posts/customize-woocommerce-checkout/.

If you could provide us with screenshots of the checkout page showing the mentioned fields, we would be able to give you more detailed guidance or share our thoughts regarding your questions about those fields.

Best regards,
Jack Richardson
8Theme Team

Hello @KING IT SOLUTIONS
Could you please test if the same issue occurs when using a default theme, such as Storefront with only WooCommerce plugin active ? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of such discount rules for WooCommerce plugin – https://wordpress.org/plugins/woo-discount-rules/
Kind regards, Jack Richardson
The 8theme’s team

Hello @GreenLion,

In this case, since the default widget is functioning correctly and displaying the accurate prices, we recommend using it and enabling the following option to display the buttons in the off-canvas content: https://prnt.sc/rVfv6FySK6Yf. The off-canvas content will then appear in the following design: https://prnt.sc/-phrioWPeR_f. You can further enhance the style by adjusting the settings of this widget in the header builder.

Best regards,
8Theme Team

Hello @Hanzla Nadeem,

The redirection configuration needs to be set up within your server files, such as the .htaccess file. Therefore, we kindly recommend contacting your hosting provider for assistance, as this matter is not related to our theme support.

In order to help you with the checkout issue, could you please provide us with FTP access in the private content section?

Best regards,
8Theme Team

Hello @Acrdev,

The spacing issue on your page is caused by the custom styles added in Theme Options -> Theme Custom CSS (https://prnt.sc/tq7eMroKD-UV).

We also noticed that you are using the header overlap setting. We recommend creating a separate header with this option enabled and applying it only to the Home page where it is required. For other pages, there is no need to use the header overlap feature (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/#eatures-gwnx12).

Additionally, based on our review with web tools, the value for the breadcrumbs font size has been set without a unit (https://prnt.sc/L8IAsy4krbVn).

Best regards,
8Theme Team

Hello @Acrdev,

The issue you are experiencing is not related to our theme. We recommend checking your server configuration by contacting your hosting provider. Additionally, please try temporarily deactivating third-party plugins. Since you are using the Wordfence Security plugin, we also suggest reviewing its settings.

For further reference, you may find the following topics helpful:
– https://wordpress.org/support/topic/wordfence-causes-error-404-on-some-pages/
– https://www.8theme.com/topic/while-moving-backend-links-it-suddenlty-takes-to-front-end-with-404-page-not-found-error/#post-402505

Best regards,
Jack Richardson
8Theme Team

Hello @Hannah,

As you can see, their website loads much more slowly than yours in most actions: https://prnt.sc/Z6Ht0KEllLMd. However, as you noticed, their search results load faster. We recommend trying to build a custom search results template and then checking the performance: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/.

You may also consider using an alternative search widget provided by other plugins. The main issue is that WordPress redirection to the search results page takes some time. As a solution, you can create a separate template for the search results (as described in the article we previously shared) and also create separate header and footer templates with minimum of content (no mega-menus, heavy dropdowns, off-canvas elements) that will be loaded only on the search results page (set by conditions). This will help minimize the content of the search results page and improve its loading speed.

Best regards,
8Theme Team

Hello @Hannah,

We have tested your website using popular tools such as PageSpeed, and the results are quite good: https://prnt.sc/jxxIelS73QkW. We also reviewed the website from a customer’s perspective, and the loading speed is very fast on our side, with no delays or issues. Therefore, if your goal is only to achieve higher scores in testing tools, you may consider making some additional improvements as described below. However, if the website loads quickly for your customers, then it is already well optimized, since real users – not testing tools – are the ones browsing and placing orders on your store.

As a suggestion, you may disable a few options: https://prnt.sc/krHv9C9OVMGk.

We would also like to inform you that recent updates to our theme include several enhancements designed to improve CPU usage. If you are still experiencing performance issues, you may consider disabling certain features to evaluate their impact.

For example, you can disable the merging of JavaScript/CSS files on the frontend by adding the following snippet to the child theme’s functions.php file:

add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
    return $in_preview;
}, 10, 2);

This way, only the necessary files for each page will be loaded and cached using your caching plugin.

Could you please clarify in detail which specific pages or content on your website are loading slowly? This will allow us to check those areas more thoroughly and provide targeted optimization suggestions.

Best regards,
Jack Richardson
8Theme Team

Hi @Hannah,

Thank you for your update.

Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, we’ve prepared an example here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

We kindly recommend checking the following on your website:

– Optimize all images (use modern formats like WebP and compress them properly)
– Configure a caching plugin (such as WP Rocket)
– Ensure your server is properly optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All of these factors significantly affect website speed and performance.

Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

Best regards,
8Theme’s Team

Hello @Safe Desires
As you are using the XStore Shop Archive builder based on Elementor then such settings you should set in the Archive products widget of such builder -> https://prnt.sc/aKCoK79TpZqx.
Kind regards, Jack Richardson
The 8theme’s team

Dear @ziga32,

We understand your concern regarding the high number of hits on your website. After reviewing the situation and based on the information shared, we would like to clarify that a significant portion of the traffic appears to be generated by automated bots.

These bots are designed to crawl websites and often bypass standard restrictions such as robots.txt or inline blocking methods. Their primary goal is to extract as much information as possible from your website, and they often simulate real user behavior, which makes them difficult to detect through basic analytics.

As AI technologies continue to evolve, these bots have become more aggressive in their crawling behavior. This results in a high number of requests to your server, which in turn leads to increased CPU and memory usage. This is likely the reason you’re observing high resource consumption despite having a relatively low number of actual users.

To mitigate this, we recommend implementing advanced bot protection measures such as server-level firewalls, rate limiting, or using services like Cloudflare to help filter out unwanted traffic. Please, ask your hosting provider for more details as it is more server-side implementation case.

Please let us know if you need assistance with any of these steps. We’re here to help.

Best regards,
8Theme’s Team

Hello @Dennis,

Thank you for your update. We are glad to hear that you were able to resolve the issue and found the additional field for selecting the category when editing the product. Should you need any further assistance or have other questions, please feel free to reach out to us at any time.

Best Regards,
8Theme’s Team

Hello @harshana
You are right. Please, contact to your hosting provider and check then.
Kind regards, Jack Richardson
The 8theme’s team

Hello @GreenLion,

We have provided a solution regarding the Cart page issue here: https://www.8theme.com/topic/b2b-woocommerce-cart-not-working-previous-ticket-was-closed-but-have-asked-addify-to-look/#post-455756. Please review it carefully. If you require any further assistance, kindly clarify your request and provide relevant screenshots or video examples.

Best regards,
8Theme Team

Hello @Dennis

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team