Jack Richardson

Dear @parshva,

Upon review, we can confirm that the previously reported missing file is indeed present on your server: https://prnt.sc/2MqVmM-ECdoi. Additionally, we do not see any error notices on either the frontend or backend of your website. The mentioned plugin is currently active as well. Could you please confirm if you have already resolved the issue?

It also appears that the problem is not related to our theme, but rather to the “W3 Total Cache” plugin. A similar issue has already been reported on their support forum: https://wordpress.org/support/topic/w3-total-cache-error-some-files-appear-to-be-missing-or-out-of-place-5/.

We kindly suggest that you check whether the issue still occurs on your end. If it does, please provide us with the exact steps to reproduce it on your website so that we can better understand the source of the problem.

Best regards,
8Theme Support Team

Hello @Siddharth,

We kindly invite you to review our documentation regarding the Mobile Panel feature, available here: [XStore Mobile Panel Documentation](https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/).

Additionally, you may find other helpful articles related to various features in our documentation section.

Best regards,
The 8Theme Team

Hello @Dgdesign
Could you please clearify your request as currently we see that product image gallery works correctly -> https://gyazo.com/7d9818adb2bf3c14af263c63cdd8c195.
Kind regards, Jack Richardson
The 8theme’s team

Hello @caribou,

Thank you for your response.

You can delete the plugin and then install it from XStore Control Panel -> Plugins installer or
please, download the plugin from this page https://www.8theme.com/downloads/ , then go to your Dashboard > Plugins > Add new > upload plugin > select plugin archive > Install now > Replace current with upload and the plugin will be updated.

Kind Regards,
8theme team

Hello @caribou,

We kindly recommend updating the plugin to its latest version, as shown here: https://prnt.sc/T21-Vm6t1Ckh. Additionally, please ensure that the necessary limits are increased in accordance with the plugin’s requirements.

Once you implement the mentioned solutions, please, check the issue.

Best regards,
The 8Theme Team

Hello, Raptor7

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello @Raptor7,

We hope this message finds you well.

We would like to kindly ask for your permission to delete the current content on your website in order to attempt a fresh import of the demo content from scratch. At the moment, we are unable to identify the root cause of the issue, and we believe that reviewing the import process may help us better understand and resolve the problem.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @jenius,

We hope this message finds you well.

Could you kindly provide us with the URLs of the specific pages where you are experiencing the reported issues? We have reviewed your site but were unable to identify the problem. For your reference, please see the screenshots below:

https://prnt.sc/OZFS2kgjy5rt
https://prnt.sc/k6OjgXoxxJ4n

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

Hello @Siddharth,

Thank you for reaching out.

1. Since you are using Single Product templates built with Elementor, please adjust the following setting to apply bold font-weight to the price element: https://prnt.sc/J6J1fpOHuipd.

2. To modify the social links in your Socials widget, please navigate to: Dashboard → Appearance → Widgets → Shop Sidebar. You may refer to the following screenshot for guidance: https://prnt.sc/fze7YvqqNQ8q.

3. As the product descriptions have been added using simple textarea fields (https://prnt.sc/wrMEB3liF6pb), the text styling is inherited from: Theme Options → Typography → Headings. Please see the reference here: https://prnt.sc/GwIhE03y7yGC.

4. You can add any widgets to the Cart page content area: https://prnt.sc/rbQzWTMIlRmr. However, if you wish to display specific widget content based on the items currently in the cart, you may need to use an additional plugin that supports such functionality. You can then insert the provided shortcode or Elementor widget accordingly.

5. We have applied the following custom styles: https://prnt.sc/Vrrem_Pjd7DN. As a result, the custom buttons from your payment plugin are now styled appropriately: https://prnt.sc/3aBQbT_o1udb.

Additionally, we kindly recommend creating separate topics for each of your questions. This helps ensure that other users searching for similar issues can find relevant topics more easily. It also allows us to provide more focused and efficient support.

Please note: Our response time may vary and can take up to 24 hours on weekdays (Monday–Friday) and up to 48 hours on weekends (Saturday–Sunday). However, we usually respond much sooner. We kindly ask that you avoid submitting multiple topics for the same request, as this does not expedite the response time.

Best regards,
The 8Theme Team

Hello @GreenLion,

Thank you for reaching out to us.

Please note that we have multiple support managers who assist numerous customers daily. For privacy and security reasons, we do not retain customer details.

In order to proceed with reviewing your request, we kindly ask that you provide the correct credentials as previously requested. We appreciate your understanding and respect for our support team’s time.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Crashraider,

Thank you for your message. We’re glad to hear that the snippet worked well and everything turned out perfectly for you. You can close the topic if the main request of this topic is solved.

If you need any further assistance or have additional questions, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello @Usha,

We hope this message finds you well.

We previously requested a video demonstrating the issue you are experiencing; however, we have not yet received a response. In our earlier reply, we implemented a fix and kindly asked you to verify the results. From our side, we are unable to replicate the issue now. If you are testing on the same device, we recommend checking the site using a different device or an incognito browser session.

For your reference, we have attached a video in the private content section that shows our testing process. As demonstrated, the carousel and images are displaying correctly on the specified pages.

Additionally, we have confirmed that you are using the latest version of our theme, which includes all the necessary patches and updates. You can verify this here: https://prnt.sc/6xH6oTgxr3Yk. There are currently no outstanding patches that need to be applied.

Please note that we provide support in accordance with Envato’s privacy policy, and we appreciate your cooperation in following our support guidelines.

If you have further questions or require additional assistance, kindly clarify your request and ensure that the issue can be replicated on other devices. This will help us provide you with the most accurate and effective support.

Best regards,
Jack Richardson
The 8Theme Team

Hello @samaatlaswebsite,

1. We would like to inform you that our theme is fully compatible with the following caching and optimization plugins: LiteSpeed Cache, WP Rocket, W3 Total Cache, NitroPack, WP Fastest Cache, WP Super Cache, and SiteGround Optimizer. For optimal performance, we particularly recommend using WP Rocket. You can find detailed guidance on how to enhance WP Rocket settings for use with the XStore theme at the following link:
https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

2. In order to better assist you, we kindly ask that you provide a video demonstrating the issue you are experiencing. Additionally, please test the functionality using the parent theme, especially if you have made any customizations in the child theme.

Should you require further assistance, please provide us with temporary wp-admin access via the private content area so we can investigate the matter more thoroughly.

Best regards,
The 8Theme Team

Hello @GreenLion

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @wemakemarketing,

We have tested the issue using both Chrome and Safari browsers but were unable to replicate the problem. For your reference, we have attached a video demonstrating our testing process.

Could you kindly try checking the issue from a different device and let us know if the problem persists?

Best regards,
The 8Theme Team