Jack Richardson

Hello @iceball,

Please check our response to your topic with the same request at the following link: https://www.8theme.com/topic/small-visual-jump-when-refreshing-or-navigating-pages/#post-457680.

We kindly ask that you avoid posting duplicate questions.

Best regards,
Jack Richardson
The 8Theme Team

Hello @samaatlaswebsite

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @iceball,

Do you currently use any caching plugins on your website? During a brief inspection of the page source, we noticed that the plugin “YITH WooCommerce Badges Management” also loads the Open Sans font family that is loaded from Elementor.

For testing purposes, we recommend creating a simple page containing only a few paragraphs and the header/footer. If the fonts continue to shift, please try deactivating third-party plugins and check the results.

Additionally, to ensure proper functionality, you may consider installing (if not already installed) and configuring your caching plugin to preload fonts and enable other useful features.

Best regards,
Jack Richardson
8Theme Team

Hello @samaatlaswebsite,

Could you please guide us to the location of these sliders on your page, as we currently see several of them? We would also appreciate it if you could provide temporary wp-admin access to your website (in a private area).

Best regards,
The 8Theme Team

Hello @Krafts & Kreations,

Please review the video attached in the private content section. Configure the SEO title according to your specific requirements and save the changes. Additionally, we suggest modifying the slug of your homepage (this is only a recommendation).

You may contact your hosting provider or refer to the following documentation for guidance on how to reindex your website: https://www.hostinger.com/support/6466565-hostinger-website-builder-how-to-request-google-to-index-website-pages/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Jennifer,

Please try re-saving the permalinks in Dashboard → Settings (left panel). It appears that the latest WordPress update may have introduced some changes affecting this configuration, as our recent updates do not include any modifications related to this issue.

If you still require our assistance, please provide us with wp-admin access to the website experiencing the issue so that we can investigate and find a solution.

Best regards,
Jack Richardson
8Theme Team

Hello @shimon,

By default, the primary category is displayed in the product details. In the previous solution, we added a custom snippet to display all categories, which has now been removed. Please provide us with the URL and screenshots of the product that currently shows the incorrect category, as the issue is not yet entirely clear to us.

Regarding the number of products displayed per page, this can be configured in Theme Options → WooCommerce → Shop → Layout → Products per page (https://prnt.sc/OeW2nweZT81G). As indicated in the description, if you wish to display all products, you can set the value to -1. Please note that displaying too many products may slow down your page loading time.

Best regards,
Jack Richardson
8Theme Team

Hello @katarasg,

We were unable to fully understand your request. However, if you would like to create a custom portfolio page similar to the following example: https://xstore.8theme.com/elementor3/architecture-studio/portfolio-grid/, you can use the XStore Projects, Projects Timeline, Projects Carousel, or Projects Chess widgets on any page you prefer.

To display images for each project, please set a featured image for each one. You can build the content of any project using the Elementor builder and include any elements you wish.

If you have any further questions, please provide us with more details and clarify your request.

Best regards,
Jack Richardson
The 8Theme Team

Hello @gdd,

Please clear your browser cache and check again. The issue has been resolved and will be included in the next update of the XStore Advanced Sticky Header plugin.

Best regards,
The 8Theme Team

Hello @katarasg,

To add the project (portfolio) links to your menu, please ensure that the following checkbox is enabled: https://prnt.sc/Ju2Bj8jecLpo (under Screen options in the top of page). Kindly check it now, as we have already activated this option on your website.

Best regards,
Jack Richardson
8Theme Team

Hello @katarasg,

Thank you for the information. However, we kindly suggest that you share such details in a private area.

As mentioned earlier:

if the issue persists, we would appreciate it if you could provide us with additional details, such as the URL of the page you created.

Could you please share the portfolio page with us? We are unable to find such a page listed in the backend. Perhaps you are referring to the “Blog” page instead of the portfolio page?

Best regards,
Jack Richardson
8Theme Team

Hello @luc,

We have reviewed the issue, and such products should indeed be displayed there. Could you please clarify how these products were hidden from the mentioned category? As we can see, they are set to public: https://gyazo.com/9f1878f213ce9f8c904806e3c1760629.

If you are using any custom snippets or implementations for this case, please provide us with the relevant details.

Best regards,
Jack Richardson
8Theme Team

Hello @luc,

Could you please provide us with additional details regarding which specific products you have set as hidden and which section on your page is configured to display these items? You may share this information through the private content section.

We require this information to better understand your request and assist you more effectively.

Best regards,
The 8Theme Team

Hello @Krafts & Kreations,

Could you please open your Home Page editor from the backend and review the Yoast settings for meta attributes? Kindly make the necessary adjustments there, as the current configuration may be affecting your Google search results. Please, check the details in their documentation: https://yoast.com/help/configuration-guide-for-yoast-seo/.

If you require our assistance with this request, please provide us with the correct wp-admin access so that we can check the issue from our side.

Best regards,
Jack Richardson
8Theme Team

Hello @Shimon,

Our developers have not logged in to your website during the past few hours. When we recently attempted to log in to investigate the issue, the credentials you provided were found to be incorrect. We kindly ask you to verify the WordPress admin access details and provide us with the correct credentials.

You may also check with your hosting provider for login attempts to confirm that we have not accessed your store. It is possible that someone else has access and made changes, or your made an update of theme and there is some issue, or there may be an issue on your server. We recommend reviewing your server logs for further information.

Best regards,
Jack Richardson
8Theme Team